Ellen Mpinda

adpznq@r.postjobfree.com 084*******

linkedin.com/in/ellen-mpinda-518b0b151

Summary

Altogether I have more than 5 years experience working with people as a receptionist. I am eager to join a new team of people, and assist them as a dedicated and passionate individual. I take great pride in my work as well as helping people. Bringing forth the ability to manage front desk settings with poise and grace. Experience

Sales Consultant

UDM International (Pty) Ltd.

Apr 2019 - Jul 2019 (4 months)

Bringing forth the ability to manage front desk settings with poise and grace in addition to managing a variety of administrative duties.; Tele sales consultant at UDM International

• Brought forth the highest level of customer service possible.

• Followed scripts to provide detailed information.

• Effectively worked through customer complaints or doubts.

• Answered questions, comments, concerns relating to our services and products.

• Remained flexible, adaptable, and committed to success.

• Answered inquiries by effectively researching, locating, and relaying information to customers.

• Answered all customer queries to the best of my ability. Airport customer agent

BidAir Services (Pty) Ltd

Nov 2017 - May 2018 (7 months)

• Answered questions and concerns relating to travel and airport procedures.

• Assist passengers with self-service check-in kiosks.

• Inspect and verify passenger documentation • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellation

• Manage passenger baggage processing including handling and fee calculation if applicable.

• Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM),

• VIP passengers and passengers needing wheelchair assistance •

• Direct passengers through Customs, Immigration, and quarantine as required

• Make public address announcements as required.

• Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers.

Receptionist

Ellen Mpinda - page 1

Go Direct Stock Market Investments cc

Jan 2012 - Dec 2016 (5 years)

Johannesburg

Receptionist at GDSMI

• Decorated the front reception area, contributing to a welcoming environment.

• Brought forth a positive attitude and unwavering work ethic.

• Recorded notes from office meetings and distributed agendas to employees.

• Answered phone calls, greeted clients, and handled all front desk responsibilities.

• Maintained a clean and pleasant front desk environment.

• Successfully managed all receptionist operations.

• Handled the sorting and distributing of mail and oversaw reception operations

• Organized and prioritized work to complete assignments in a timely, efficient manner.

• Served as a friendly, hardworking, and punctual employee. Jan 2018 - Dec 2018 (1 year)

Johannesburg

Power Of Play

Jan 2005 - Dec 2005 (1 year)

Aurora girls high

Matric

Skills

administration • communication skills • consulting • customer service • customer service skills • delivery • Humility • Office Equipment • Switchboard • Microsoft Office Ellen Mpinda - page 2

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