CURRICULUM VITAE

OF

JENENE MARGARET

LOUW

Jenene Margaret Louw

Cancellations Supervisor

Address

*** ********** ******

Heidedal

Bloemfontein

9306

Contact Details: 076-***-**** / e-mail: adpzmg@r.postjobfree.com PERSONAL SUMMARY

Offering versatile office management skills and proficiency in Microsoft Office programs. I am a strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. I am now looking forward to making a significant contribution to the company.

AREAS OF EXPERTISE

• DC Partners

• Maximus

• Hyphen PDA

• Legal Suite

Key Skills

• A team player, ambitious, passionate, honest, and energetic

• Maintaining relationships with clients by providing support, information, guidance

• Leadership skills

• Perseverance

• Patience

• Office management

CAREER HISTORY

Duties

Octogen December 2016 - Present

Cancellations Supervisor

• Making sure that staff completes tasks timeously and reaches their targets

• Corresponding with clients via email and telephone

• Liaising with Debt Counsellors and Attorneys

• Working out commission stats of staff

• Providing stats on a monthly basis

• Training new staff members

• Delegating daily tasks

• Processing Dept Review documents (F17 WA, F17 WB, F17.7 F17 WC, F17 WD) Reason for Leaving Relocating to Bloemfontein from Johannesburg Duties

Debt Rescue June 2012 – November 2016

Operations Team Leader

• Making sure that staff completes tasks timeously

• Corresponding with clients via email and telephone

• Making sure that 17.1’s and certificate of balances are captured correctly

• Checking the application form to ensure all details are completed

• Providing stats on a monthly basis

• Mentoring staff

Reason for Leaving Travelling distance from home to work Duties

Octogen December 2009 – May 2012

Legal Clerk

• Compile and maintain records and transactions

• Assisting customers with email and telephone queries

• Capturing certificates of account balances

• Corresponding with clients via emails and telephonically

• Replying to termination letters from credit providers

• Capturing acceptance, decline letters and counter offers

• Fax proposals

• Replying to termination letters from credit providers.

• Follow up on proposals

Reason for Leaving Career growth

ACADEMIC RECORD

Institution Heatherdale Secondary School 2006

Qualification Matric Certificate

Subjects

• Afrikaans

• English

• Biology

• History

• Geography

• Economics

• Biblical Studies

Institution Motheo College June 2007 – November 2009 Qualification National N4 & N5 Management Assistant Certificate Subjects

• Office Practice

• Communication

• Computer Practice

• Information Processing

REFERENCES

Mrs Annaline Van Der Poel

Debt Rescue

Manager

086-***-****

Contact this candidate