Center I Customer Service
Resume:
Natisha Black
Florence, SC *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center
Optum Rx United Health Group - Remote
May 2021 to Present
Refill Patients Prescriptions, address questions and concerns about medications and plan benefits, overrides, mail order deliveries, fax documents, transfer calls, Deescalate calls, and build rapport with the patients
• Managed customer accounts
• Assisted customers with questions
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Handled billing issues and order inquiries
Receptionist
DSI Security Services - Florence, SC
August 2015 to June 2021
Check Temperatures Check Contractors In And Out On The Computer Main Gate Access Patrols Around The Plant
• Enforced security regulations
• Ensured prohibited items were not brought into Fiber Industries
• Documented reports of suspicious activity
• Recruited personnel
Front Desk Agent
Best Western - Florence, SC
October 2019 to May 2020
Answer the phones send emails work multiple shifts night audit check guest in and out set up breakfast take payment make reservations
Front Desk Clerk
Microtel Inn & Suites - Florence, SC
July 2019 to October 2019
Check Guest In And Out Night Audit Sweep Clean Mop Set Up Breakfast Take Down Breakfast Shift Manager
DICKEY'S BARBECUE PIT - Florence, SC
December 2017 to August 2019
Im a night shift leader i great customers take orders fix orders work the drive thru operate cash register clean and close the store at the end of the night. Front Desk Clerk
Howard Johnsons Inn - Florence, SC
November 2017 to July 2018
Answer the phones check guest into the hotel input data into the computer take cash and credit payments clean up front desk and lobby area and preform at excellent customer service. Security Officer
US SECURITIES ASSOCIATES - Florence, SC
January 2017 to August 2017
Input data into the computer check tractor trailers in and out of the different computer softwares answer the phones hand write and type reports. Checking points with an handheld devices Customer Service Representative
Sykes Enterprises - Kingstree, SC
February 2015 to January 2017
I work in a AT&T call center I greet the customers take payments troubleshoot devices bill break downs and I also sold direct as well provided the best customer service to my customers Shipping Clerk
Kc Spotting - Florence, SC
May 2013 to March 2015
Responsibilities
greet customers, took the customers money for they purchases used excel to cut bills and input the clients information into excel and access managed seven men type reports file paperwork schedule meetings Receptionist
Nesmith Insurance Agency - Florence, SC
2011 to 2013
Responsibilities
answer the phones transfer calls work with the customers input data call customers about their policies took payments file paperwork
Education
High school or equivalent
West Florence High School
Skills
• Excel (7 years)
• Microsoft Word (7 years)
• PowerPoint (7 years)
• Word (7 years)
• Shift Supervisor
• Fast Food
• Team Member
• Customer Service
• Customer Service (8 years)
• Computer Skills (10+ years)
• Front Desk
• Guest Services
• Office Administration
• Communications (9 years)
• Microsoft Office (10+ years)
• Cash Handling (10+ years)
• Hospitality Experience (3 years)
• Cashiering (7 years)
• Data Entry (7 years)
• Clerical Experience (10+ years)
• Night Audit
• Microsoft Access
• Security
• Microsoft Outlook
• Microsoft Windows
• Computer Networking
• Typing
• Management (6 years)
• Quality assurance
• Public health
• Hotel experience
• Interviewing
• Supervising experience
• Leadership
• Management
• Hotel management
Assessments
Front Desk Agent (Hotel) — Highly Proficient
February 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work Style: Reliability — Expert
June 2020
Tendency to be dependable and come to work
Full results: Expert
Night Auditor (Hotel) — Highly Proficient
June 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
June 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Security Guard Skills — Highly Proficient
June 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
June 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Night auditor (hotel) — Highly Proficient
June 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Call center customer service — Highly Proficient
March 2021
Applying customer service skills in a call center setting Full results: Highly Proficient
Attention to detail — Proficient
March 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Basic computer skills — Proficient
October 2021
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Microsoft Word PowerPoint Excel (7 years)
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