Natisha Black

Florence, SC *****

adpzix@r.postjobfree.com

+1-843-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Call Center

Optum Rx United Health Group - Remote

May 2021 to Present

Refill Patients Prescriptions, address questions and concerns about medications and plan benefits, overrides, mail order deliveries, fax documents, transfer calls, Deescalate calls, and build rapport with the patients

• Managed customer accounts

• Assisted customers with questions

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls

• Handled billing issues and order inquiries

Receptionist

DSI Security Services - Florence, SC

August 2015 to June 2021

Check Temperatures Check Contractors In And Out On The Computer Main Gate Access Patrols Around The Plant

• Enforced security regulations

• Ensured prohibited items were not brought into Fiber Industries

• Documented reports of suspicious activity

• Recruited personnel

Front Desk Agent

Best Western - Florence, SC

October 2019 to May 2020

Answer the phones send emails work multiple shifts night audit check guest in and out set up breakfast take payment make reservations

Front Desk Clerk

Microtel Inn & Suites - Florence, SC

July 2019 to October 2019

Check Guest In And Out Night Audit Sweep Clean Mop Set Up Breakfast Take Down Breakfast Shift Manager

DICKEY'S BARBECUE PIT - Florence, SC

December 2017 to August 2019

Im a night shift leader i great customers take orders fix orders work the drive thru operate cash register clean and close the store at the end of the night. Front Desk Clerk

Howard Johnsons Inn - Florence, SC

November 2017 to July 2018

Answer the phones check guest into the hotel input data into the computer take cash and credit payments clean up front desk and lobby area and preform at excellent customer service. Security Officer

US SECURITIES ASSOCIATES - Florence, SC

January 2017 to August 2017

Input data into the computer check tractor trailers in and out of the different computer softwares answer the phones hand write and type reports. Checking points with an handheld devices Customer Service Representative

Sykes Enterprises - Kingstree, SC

February 2015 to January 2017

I work in a AT&T call center I greet the customers take payments troubleshoot devices bill break downs and I also sold direct as well provided the best customer service to my customers Shipping Clerk

Kc Spotting - Florence, SC

May 2013 to March 2015

Responsibilities

greet customers, took the customers money for they purchases used excel to cut bills and input the clients information into excel and access managed seven men type reports file paperwork schedule meetings Receptionist

Nesmith Insurance Agency - Florence, SC

2011 to 2013

Responsibilities

answer the phones transfer calls work with the customers input data call customers about their policies took payments file paperwork

Education

High school or equivalent

West Florence High School

Skills

• Excel (7 years)

• Microsoft Word (7 years)

• PowerPoint (7 years)

• Word (7 years)

• Shift Supervisor

• Fast Food

• Team Member

• Customer Service

• Customer Service (8 years)

• Computer Skills (10+ years)

• Front Desk

• Guest Services

• Office Administration

• Communications (9 years)

• Microsoft Office (10+ years)

• Cash Handling (10+ years)

• Hospitality Experience (3 years)

• Cashiering (7 years)

• Data Entry (7 years)

• Clerical Experience (10+ years)

• Night Audit

• Microsoft Access

• Security

• Microsoft Outlook

• Microsoft Windows

• Computer Networking

• Typing

• Management (6 years)

• Quality assurance

• Public health

• Hotel experience

• Interviewing

• Supervising experience

• Leadership

• Management

• Hotel management

Assessments

Front Desk Agent (Hotel) — Highly Proficient

February 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Work Style: Reliability — Expert

June 2020

Tendency to be dependable and come to work

Full results: Expert

Night Auditor (Hotel) — Highly Proficient

June 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

June 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Security Guard Skills — Highly Proficient

June 2020

Assessing risks, enforcing security standards, and handling complaints. Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

June 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Night auditor (hotel) — Highly Proficient

June 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Call center customer service — Highly Proficient

March 2021

Applying customer service skills in a call center setting Full results: Highly Proficient

Attention to detail — Proficient

March 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

March 2021

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

August 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Proficient

September 2021

Identifying and resolving common customer issues

Full results: Proficient

Basic computer skills — Proficient

October 2021

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Microsoft Word PowerPoint Excel (7 years)

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