Data Entry Customer Service
Resume:
Associate Of Applied Science:
Health Studies
Bryan College
Rancho Cordova, CA
CADC-CAS CERTIFICATION :
Substance Abuse Studies
CCAPP
Sacramento, Cau
High School Diploma:
El Sereno
Fair Oaks, CA
********@*******.***
Fair Oaks, CA 95628
Skills
Policy and procedure
improvement support
•
Data entry, extraction and
reporting
•
• Customer service
• Project coordination
Conflict resolution with ability to
resolve both sides.
•
Facilitation of groups, projects
and audits.
•
Answered high volume calls and
in-person
•
Ability to multi-task, organize
and collaborate wearing
different hats.
•
Team player and can work with
no supervision
•
Microsoft office
programs/Google/outlook and
other like programs.
•
Education And Training
To establish a position where I may utilize my strengths I've acquired in previous roles while gaining new knowledge and experience.
Bridges Inc. - Program Manager
Sacramento, CA
01/2020 - 11/2021
Bridges Inc. - Recovery & Resource Specialist
Sacramento, CA
07/2008 - 01/2020
Crystal Rua
Summary
Experience
• Managed 4 transitional housing homes; 2 of which were for women and children. Managed and updated physical and digital client information to keep records accurate and current.
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Responded within established timeframes to address client or collaborative team concerns and inquiries by phone or email.
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Received and submitted rent payments, updated file information and provided receipts.
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• Provider outside resources and services to meet clientd needs. Reached out to current and prospective clients to assess needs, Conducted screening, intaked and provided options and directives on moving forward.
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• Networking with other agencies and other businesses.
• Documentation and record keeping on all clients.
• Data entry and monthly reporting to stakeholders Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.
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Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.
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Communicated effectively with staff, clients, other outside entities to gain ans provide better understanding of country rules, funding sources and proper billing requirements.
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• Provided case management in non-profit county court program. Continuous collaboration within and outside agency in order to establish a sound plan for each client.
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Reported compliancy of client a minimum of 2xs a month to courts, parole, social workers and treatment providers.
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Field work, home visits and meetings at providers to conduct required contacts and provider follow ups.
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• Reports and data entry
• Provided monthly resources for clients based on own individual needs.
• Created and completed 16 week group class for another in-house program. A.R.P.W. Cornerstone - Resident Manager
Carmichael, CA
05/2005 - 01/2008
Various - Food And Drink
Sacramento, Cau
01/1998 - 05/2005
• Internal reporting and tracking systems.
• Answered and made calls in a timely manner.
Remained calm, stayed professional and provided exceptional service on calls and in person; even when interacting with difficult individuals.
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• Conflict resolution, life goal/needs strategies implementations. Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
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• Maintained updated resident records and coordinate move-in and move-outs. Developed, implemented and monitored resident care, policies and procedures, treatment plans and record keeping.
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Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
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Managed day-to-day activities involving clients, collaborative team and other staff.
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Intakes, exits, Screenings, assessments and individual sessions in forn of counseling sessions.
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Maintained spotless, well-stocked bar organized and ready for customer demands.
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• Replenished bar glasses, garnishes and condiments.
• Took food and drinks to bar and table customers.
• Maintained detailed inventory of bar supplies and stocked work areas.
• Offered preferred tables and other special accommodations to VIP customers. Trained staff, oversaw operations and resolved issues to enhance customer service.
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• Built excellent relationships with guests to achieve repeat business. Provided excellent service and attention to customers when face-to-face or through phone conversations.
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Contact this candidate