Denise Jacqueline Soto

**** ******** *** **** *****, Ca 90808

562-***-****

adpzhr@r.postjobfree.com

Professional Objective:

Seeking a position as a customer service representative in an environment where I am able to

grow professionally and collaborate with other team members to further develop and utilize my

skills while providing quality service to the best of my abilities

Skills and Qualifications:

● Bilingual: English/Spanish

● Extensive Customer Service Experience

● Analyzed and improved department operations resulting in increasing productivity

● Detail-minded with good eye for balance and organization

● Excellent interpersonal and communication skills, complimenting proven creative problem

solving capabilities.

● Positive, success oriented goal achiever.

● Microsoft Word Excel

● Running DMV reports for eligibility

● Filing

● Microsoft 365 with office

● Google Docs

● Paycom ATS

Education:

American Career College: Medical Assistant Program 2005-2008

La Habra High School: Diploma 2000-2004

Work Experience:

Traffic Management Inc- Long Beach, Ca 2019-2021

Junior Recruiter:

● Provide administrative and clerical support

● Create job posting ads on internal ATS and external job boards.

● Make daily outbound calls to potential candidates (from 50-150 calls per day)

● Receive daily inbound calls regarding interest in employment or follow ups.

● Work with branches/ management nationwide in order to fill massive needs as needed

● Work with management with availability and preferences for interview type (in person/

virtual)

● Source on networking platforms such as LinkedIn, Monster, ZipRecruiter and Indeed.

● Reviews job descriptions to develop job advertisement strategies appropriate for

recruiting and retaining top talent

● Provide administrative support to the Human Resources department.

● Collaborate with Recruiting Manager to verify appropriate position requirements,

satisfaction w/ delivery of recruitment services, delivery of timely hiring process &

notification of on-boarding

● Knowledge of Applicant Tracking Systems

● Work with recruiting agents

● Screen resumes for minimum qualifications.

● Conduct phone screen and in person interviews using established tools & appropriate

interviewing techniques, to assess eligibility & availability

● Schedule and organize interviews with suitable candidates

● Maintain good relationship with all candidates, employees, and corporate clients

● Keep records of candidate interviews and report them to HR Manager

● Organize and attend job fairs and recruitment events to build a strong candidate

pipeline.

Western Dental Corporate- Orange Ca 2017-2019

Sales Representatives:

● Responsible for effective communication with new and existing patients advising

them of new dental plans and treatment procedures .

● Established sales goals.

● Help with new dental office transitioning into Western Dental system.

● Follow up with missed and cancelled appointments.

● Navigate companies' computer systems to input patients' information into existing

databases.

● Maintain and encourage patients' loyalty through courteous and efficient resolution

of disputes, complaints and discrepancies.

Smile Wide Dental Corp- Irvine Ca 2016 – 2017

New Patient Representative:

● Responsible for effective communication with new and existing patients.

● Advising them on available dental plans and procedures.

● Take inbound calls and make outbound calls.

● Input patients information into database.

● Follow procedures efficiently when dealing with escalating patient concerns.

● Clerical duties such as but not limited to emailing, faxing, in order to provide the

patient with the best customer service.

Western Dental Corporate - Orange CA 2014-2015

New Patient Representative:

● Responsible for effective communication with new patients advising them of new

dental plans.

● Follow up with missed and cancelled appointments.

● Navigate computer systems to input patients information into existing databases.

● Troubleshooting while dealing with escalating patient concerns follows effective

procedures to resolve the issue at hand.

Contact this candidate