Specialist Customer Representative
Resume:
Felicia DeWitt Pegram
Hopewell, VA *****
adpzh8@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Associate Specialist Customer Representative
Vangent - Chester, VA
June 2012 to January 2020
Responsible for taking calls to assist Medicare beneficiaries, with coverage, and eligibility needs.
● Assisting consumers in enrolling into Medicare Drug plans and Medicare Advantage plans.
● Also assisted consumers with enrolling into Market Place Health Insurance.
● Provide the caller's with accurate and complete information.
● Strong verbal and audio skills.
● Building rapport with the consumers.
General Manager (Hair Stylist)
Gino Morena Enterprises - Fort Lee, VA
September 2002 to March 2010
Responsible for daily deposits, concessionary reports, daily worksheets, inventory, and order hair products.
● Hiring and training of New Employees.
● Providing employees with their work schedules.
● Opening and closing the shop.
● Providing clients with various chemical and non-chemical services. Assistant Manager
Shear Pleasure Beauty & Barber Salon - Fort Lee, VA June 2002 to September 2002
Responsible for opening and closing, also counting down register down register for nightly deposit.
● Writing daily schedule for employees and cleaning up the shop.
● Supervised 3 to 4 employees.
● Serviced a diverse group of clientele ad performed various types of chemical and waxing applications. 2
Education
High school diploma or GED
Jacksonville High School - Jacksonville, NC
June 1984
Skills
• Also Claims Trained.
• Customer Service
• CSR
• Call Center
• Customer Support
• Assistant Manager Experience
• Hair Styling
• Supervising Experience
Assessments
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales: Influence & Negotiation — Familiar
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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