SHELIA D. REED

**** ***** ***** **.

San Antonio, Texas 78222

Cell: 210-***-****

adpzg7@r.postjobfree.com

OBJECTIVE

Energetically seeking a rewarding career that makes a difference in the lives of those I come in contact with. I am a retired Army Sergeant Major, Mother, Grandmother and Friend. I have the gift of organization and I continually challenge myself to utilize these gifts to the benefit of the organization I am serving.

SUMMARY OF QUALIFICATIONS

Over 20 plus years of proven results-producing management, professional with experience in steering and directing all aspects of operations, administration, budgeting, acquisitions, analytical, maintenance, and supervision.

Highly motivated individual who sets the example through honesty and hard work.

Possesses superior oral and written communication and computer skills in both the private and public sector. Has a profound ability to research information and learn new methods quickly in an up-tempo environment.

Granted a Secret Security Clearance by the federal government.

Trained as a Lean Six Sigma-Yellow Belt; conducted numerous projects that required orchestration of multiple projects with priorities involving program development, strategic planning, goal setting, safety initiatives and quality.

Dedicated Volunteer, host multiple fundraising events to raise funds for military and civilian organizations to include individuals with surmounting medical cost secondary to fatal diseases.

EDUCATION

Masters of Arts, Management and Leadership, Webster University, Fort Bliss, Texas; May 2010

Bachelor of Science in Education, Wayland Baptist University, San Antonio, Texas; November 2001

Associate of Science, Calhoun Community College, Redstone Arsenal, Alabama; May 1993

Certifications

American Academy of Project Management, MPM

EMPLOYMENT HISTORY

Patient Access Specialist February 2019

Complete Care San Antonio, TX Hours Worked Per Week 24-36

Provide technical, administrative, clerical and office automation support to the medical clinic staff and patients. Obtains complete and accurate demographic, insurance and financial data to complete registration of patients. Effectively verify and communicate to patients and their families insurance eligibility, correctly collect co-pays, co-insurance, deductibles and past due balances. Complete and balance all daily transactions, update and maintain patient data base according to established procedure.

Program Coordinator (OB/GYN Residency Program) January 2017-February 2019

U.S. Army, Fort Ft. Sam Houston, TX Hours Worked Per Week 40

Provide technical, administrative, clerical and office automation support to the OB/GYN Program Director, San Antonio Uniformed Services Health Education Consortium (SAUSHEC) OB/GYN Residency Program. Responsible for coordination between Office of the Surgeon General (OTSG), Brook Army Medical Center (BAMC), Wilford Hall Surgical Center (WHASC), Methodist Hospital System, University Health Center, University Hospital, Darnell Army Community Hospital and many other outside rotations. Assist Director by providing technical and administrative support in areas of accreditation, program requirements, academic records and meeting suspense’s. Ensure program is compliant with internal programs by design, distribute and compile evaluations (academic evaluations, peer evaluation, research evaluations, etc.) intended to enhance the residency program. Responsible for accurate and timely completion of all evaluations, record keeping, and block rotations. Coordinates medical student rotations, schedules, interviews between applicant and interviewers.

Maintains resident’s academic records, licensures, independently researches and resolves discrepancies in information or missing data, maintains current knowledge on program accreditation and notifies appropriate offices of changes. Schedules meetings, preparation of agendas, writes justifications, records and maintains meeting minutes, development of reports, policies, establishes annual budgets and maintains data, monitors and tracks use of funds and equipment purchases, provides data to various residency program committees. Prepares, coordinates and proctors in-training exams. Serves as program administrator using automated systems (Electronic Residency Application Service (ERAS), New-Innovations, National Providers Identification, etc.) inputting, revising, sorting, tracking, and retrieving data. Process all request for leave, Temporary Duty assignments through Defense Travel System. Reviews incoming and outgoing mail/e-mail independently determines which items should be brought to the attention of the director as opposed to physicians or residents for action. Creates, updates, maintains, and manages sensitive databases, financial records, for program to ensure accurate and timely information management.

Contact Representative (PEBLO) January 2012 – January 2017

U.S. Army, Fort Ft. Sam Houston, TX Hours Worked Per Week 40

Provide administrative support service to Soldiers undergoing processing through the Army Physical Disability Evaluation System. Notifies and explains the various stages of the Medical Evaluation Board process. Assist in counseling military personnel from all branches on benefits, privileges, and rights; coordinate scheduling appointments; assist in advising personnel in all phases of medical evaluation process; and using automation equipment to update databases. Performs and tracks a variety of technical and organizational support duties; work measurement, capacity planning, scheduling, data collection, analyzes data performance against established metrics, travel arrangements, Line of Duty investigations. Prepare slide development and conduct various briefings, trainings, and presentations. Patient Liaison and advocate between staff, physicians and other medical support. Assists in preparing appeals, rebuttals, and coordinates the assignment of Soldier's legal counsel for various internal/external interested parties. Coordinate and resolves special interest or complex issues. Coordinates appropriate referrals related to benefits. When notified by PDA or higher headquarters a Soldier on TDRL is to be re-examined, takes action to obtain personnel data and medical reports. Coordinates dates, times, places to report, and other details with Soldier and appropriate facilities. Advises Soldier of the necessity of obtaining sufficient documentation (medical and nonmedical) concerning the Soldier's ability to perform military duties and the severity of the Soldier's disease or injury, coordinate photographs of injuries, wounds and scars; treating the Soldier with dignity and compassion to support the MEB documentation. Ensures the Soldier understands his obligations to respond to the findings of the Informal/Formal Board within the prescribed time frame. Informs the service member of his/her ability to appeal further to the Physical Disability Agency and to the Army Board of Corrections for Military Records if all previous appeals fail. Refer personnel to appropriate agencies (Department of Labor, Social Security Administration, Judge Advocate General, Department of the Army and Veterans Affairs). Apply sound judgment, initiative, and persuasiveness in motivating pessimistically inclined individuals, including psychiatric, seriously ill and terminally ill patients, to utilize benefits for which they are eligible. Communicate effectively with angry or frustrated service members and their family by obtain their confidence and trust through understanding. Must recognize when and how to refer Soldiers and Family members to appropriate sources to include, Social Work Service, Emergency Room, Provost Marshall, etc. Utilization of databases to include the Electronic Profile System, Electronic Medical Evaluation Board, Electronic Disability Evaluation System, Medical Evaluation Board Internal Tracking Tool, Composite Healthcare System, Armed Forces Health Longitudinal Technology Application (AHTLA), Transition Processing (TRANSPROC), Interactive Personnel Electronic Records Management System (IPERMS), and Veteran’s Tracking Application. Technically proficient user of Microsoft office, Excel and Power Point applications. Balance daily workload within limits, assures timely completion of work. Advise management of adverse trends, backlogs, and takes corrective action.

Advisor to the Chief Nurse Executive December 2010 – December 2011

U.S. Amy, Ft. Sam Houston, TX Hours Worked Per Week 60

Advised, provided technical expertise, guidance and utilized knowledge of health care procedures to generate ideas to improve management, training needs, disciplinary problems, promotions, and reassignments, utilization of personnel, equipment, space, and faculties. Monitored application of regulatory guidance related to total Army and Army Medical Department readiness, mobilization, and integration of Active and Reserve health care and training initiatives. Communicated the Medical Command mission, vision, values and decisions across the entire business enterprise. Perform counseling’s, data collection, monitored, review and analyzed the enterprises operations enhancing efficient utilization of Medical Command resources. Special areas of emphasis ensuring alignment with Medical Command strategic initiatives, balanced score card and business plan include but not limited to Patient Caring Touch System, Soldier Medical Readiness Campaign, Patient Centered Medical Home, Army Nursing Campaign Plan, and Executive Clinical Manager Training. Represented the Chief Nurse Executive to the Personnel Medical Readiness General Officer Steering Committee and led Army Medical Command Medical Management Center program addressing client medical issues for the Army. Planned and conducted six Executive Management staff inspections to military treatment facilities reporting on lessons learned and implementation of best practices across the enterprise. Led efforts to re-establish and conduct formal training programs for 70 Army Medical Senior Clinical Managers.

Operations Manager September 2007 – July 2009

U.S. Army, San Antonio, TX Hours Worked Per Week 60

Directed operations in collaboration with senior management from multiple departments. Managed gathering, review and analysis of sensitive information critical to strategic planning enhancing efficient utilization of resources. Wrote operational policies, Standard operating procedures, and training doctrine and business metrics in accordance with Department of Defense initiatives. Formulated, managed and evaluated unit level training programs to include analysis of costs and recommendations to higher echelons of management for adoption of procedural rules in current peacekeeping and humanitarian tactics. Aligned and projected staff, equipment and services within workflow requirements. Instructed employees in new procedures and provide4d on going guidance for problems, provide on-the-job training to new employees. Implemented plans to optimize staff training, evaluation, and mentoring programs in support of organizational goals. Established and modified policies and procedures, while assessing daily objectives. Maintained administrative records and created operational computer databases. Established, implemented, prepared and distribute training calendars, training schedules, and monitored the Divisional Training Program. Supervised the development of the Yearly and Quarterly training guidance’s. Enforced mandates of the Army Personnel Management program. Conducted risk analysis ensuring safety of all participants in training events ensuring appropriate training facilities are available, reserved, and coordinated. Facilitate training management for the Commander to establish training consistency and efficiency. Counsel and develop long-range plans applying Equal Opportunity procedures, command policies, and information management. Experience in developing, implementing, evaluating and refining objectives, strategies and operational plans, staff training and development, Conducted extensive training in written and oral communication.

Chief Training Instructor January 2008 – December 2008

U.S. Army, Washington, DC 20307 Hours Worked Per Week 60

Chief Training Instructor in Army's largest medical centers. Operationally managed six Army Medical Department Schools for over 1200 students annually. Supervised 44 staff members. Responsible for comprehensive administrative management and operating functions within the Department. Collected, organized, analyzed, and processed course information to produce class schedules, student materials, examination materials, guest speaker documents, letters, and designed instructional aides. Consolidated, edited, and organized materials for instruction. Produced a 98% pass rate on all courses, with a 90% first time pass rate and 99% pass rate on Health Systems Specialist transitions. Developed, implemented, evaluated and refined objectives, strategies and operational plans. Administered and evaluated oral, written, and hands-on examinations. Prepared informative materials and briefings while utilizing clear and concise reports reflecting trends in instructional information. Served as a Test Control Officer responsible for maintaining the integrity of test materials, administer, grade and submit the results of the examinations as required by higher authority and assist examinees with test preparation. Conducted extensive exercises in written and oral communication skills. Selected to be a representative for the first Joint Regional Task Force establishing platform for Joint Service Medical Skills Consolidation for Heath Systems Specialists and Physical Therapists.

Supervisory Health System Specialist March 2007 – January 2008

U.S. Army, Washington D.C. Hours Worked Per Week 60

Served as an advisor to the Deputy Director of Nursing and Hospital Top Level managers in Army’s largest medical center. Received the meritorious service award for the effective supervision and mentoring of 11 Clinic Managers in a 208 bed facility. Planned, organized, and directed the essential clinical and administrative functions of 1500 personnel in 14 inpatient, 37 outpatient and 14 administrative area Department of Nursing. Appointed to procure medical and administrative supplies, while maintaining a budget of $54 million, with zero losses. Unsurpassed coordination and direction of patient care according to regulations and national accreditation standards. . Evaluated and implemented programs, managed 30,000 hours of departmental internal and external taskings, applied independent judgment in development, implementation and departmental instructional initiatives while monitoring complex programs on standard of care. Mediated between concerned parties to assist in resolving differences, taking disciplinary actions if required. Studied, developed, interpreted and applied the implementation of policies. Conducted liaison visits with other Major Subordinate Commands to meet organizational operations policy and program objectives and enhance community relations. Examined work processes, analyzed data, and studied techniques for the preparation and presentations. Skilled in project management launching initiatives and mange cross-function member teams that reduce expenses and improve quality of standards, coordinated and executed Medical services for Army Ten Miler 07-08, Staff Appreciation Day, Change of Commands, Retirement ceremonies, Holiday Ball, and Bataan Death March team. Led fundraisings providing organization $12000. Conducted interviews, orientation, workload management, counseling, career progression, award recommendations, training, and reviewed and approved leave. Organized job fairs for the recruitment and hiring of medical, administrative and clinical staff.

Management and Mobilization Analyst June 2006- March 2007

Ft. Carson, CO 80913 Hours Worked Per Week 60

Provided mission analysis and problem solving with the Current Operations Chief on issues related to mobilization. Action officer in the development, coordination, production, maintenance and review of plans and directives concerning mobilization and deployment of Active and Reserve Component units. Responsible for analysis, development, review, consolidation, and management of Tables of Distribution and Allowance (TDA). Responsible for the initiation and tracking of RC Mobilization, COTTAD, and OWT Packets for a TRI-component Brigade dispersed over a seven state area. Performed analysis to developed and justified requirements. Recommend the distribution of manpower authorizations/allocations based upon workload requirements, higher headquarters guidance, availability of funds, etc. Responsible for the assignment of approximately 1200 deployable Soldiers. Coordinated the publishing and distribution of over 700 temporary change of orders. Established and maintain continuous relationships with First Army and Division West EOC to carry out 5th Armor Brigade plans, policies and exercise objectives. Knowledgeable in Mobilization Deployment Information Software (MDIS) and DA Mobilization Processing System (DAMPS).

Supervisory Health System Specialist October 2005-June 2006

FSH, TX 78234 Hours Worked Per Week 60

Supervised five Senior NCO’s, 200 Soldiers and six civilian staff. Maintained discipline, health, and morale. Served as advisor on enlisted promotions and retention and responsible for units adherence to all Department of Army standards, coordinates housing of all Soldiers within garrison command. Serve as public affairs liaison with community agencies collecting and disseminating information about the unit and assisting in the coordination of unit events. Used professional and analytical skills and negotiation techniques to create job opportunities for wounded warriors undergoing rehabilitation. Presented weekly briefings to Commanders and 1SG’s on MRPU’s incoming and out processing personnel, legal stats, MEB/PEB status, profiles, medical readiness, etc. Conducted performance and professional counseling advising on career, occupational, volunteer and educational issues. Wrote yearly performance reviews, planning and conducting both medical and military training for immediate staff and others on sexual harassment, discrimination and cultural sensitivity. Unit expert on US Army EO policies and intent conducted initial investigations relating to EO complaints.

Senior Medical Training Advisor December 2004-October 2005

FSH, TX 78234 Hours Worked Per Week 60

Provide medical operations and personnel expertise to the Surgeon and the Reserve Component medical units throughout a 21 state area of Training Management, operations and personnel. Direct interface with counterparts at FORSCOM, USAMEDCOM, USARC, STARCS, DOD Medical Lead Agents, USAR, Medical Brigades and TRADOC. Advised the Surgeon General on matters concerning the medical management and their implications/impact on the operations. Proficient in Combat Lifesaver, Expert Field Medial Badge, Medical Proficiency Training Program, NCOES, and MOS 68W programs in AC/RC units. Developed and instituted an internal program for all assigned 68Ws to assist in the upkeep of their National Registry Emergency Medical Technician (NREMT) certifications. Provided operational and execution oversight of the medical Pre-Deployment Training (PDT) at Camp Bullis, TX, Ft McCoy, WI and Ft Hood, TX in support of Global War on Terrorism (GWOT). Published recommendations on how to maximize the pre-mobilization time for OEF/OIF deployments. Knowledgeable in ARNORTH, NORTHCOM and FEMA operations. Deployed to Joint task Force exercises and attained certification in Emergency Preparedness Course through FEMA. Assistant to the Emergency Operations Center Director during Hurricane Katrina, providing critical expertise with the family of collaborative tools (Internet Relay Chat, Dynamic Event Synchronization Log, Hurrevac). Liaison between the Surgeons office, G3 and Executive Services. Provided the Surgeon a Common Operating Picture of the situation during day-to-day Defense Support to Civil Authority missions. Managed the Non-Commissioned Officer Evaluation Rating program.

Access Control Technician December 2003- December 2004

FSH, TX 78234 Hours Worked Per Week 40

Control access technician for newly renovated Army Emergency Operations Center (EOC) totaling 10 million dollars IAW AR 380-5. Knowledge of the COMSEC program, operating principles, practices and procedures and concepts to ensure that the COMSEC program is in accordance with established procedures, precedents or specifications. Provided key insight in the initiation of required actions or reactions to emergencies. Coordinated visitor security clearance verifications with Comm and Security Manager. Skilled in communication in order to coordinate and track classified documents. Coordinate and ensure all classified information is documented, received and destroyed in accordance with regulations.

Health System Specialist February 2003-December 2003

Ft. Hood (Texas with duty at Balad, Iraq) Hours Worked per Week 80

Competent, well-versed manager of 6 Specialty Clinics supervising over 40 professional staff located inside a 164 bed combat support hospital. Administered primary health care, wartime medical support and evacuation readiness for over 20,000 soldiers. Facilitated integration of the myriad of clinics to determine if there were duplicate or parallel processes. Facilitated designs of work flows in order to efficiently and effectively accomplish clinics shared purpose. Coordinated multiple projects associated with health care programs and information systems. Assists with technical and administrative management of medical treatment facility while under supervision of eight physicians. Facilitated planning meetings consulting command on all aspects of improving management operations. Conduct full management applications and practices encouraging participation in project management to minimize change resistance. Provided human resource services, maintained intelligence information and records and collectively applied resources to cross functional solutions. Familiar with CHCS II, ALTHA, NPS and DMHRSI.

Health System Specialist December 2001-December 2002

Camp Long, Korea Hours Worked Per Week 60

Responsible for comprehensive administrative management and oversight of Troop Medical Command operating functions in delivery of patient care services. Use knowledge of medical terminology, standard operating procedures (SOPs), and various appointment templates to analyze medical referrals and appointment requests. Monitor access to care, appointment utilization, Assist in health care operations and clinical services, planning of patient treatment, verifying patient eligibility, resolve patient complaints and referral management. Provide patients with appropriate forms, explain test preparation, and direct patient to correct clinic. Use the Composite Health Care System to schedule, cancel, and reschedule appointments as requested by patients or clinicians. Obtain, track, and input appointment templates for provider. Generate end of day reports and ensure all appointment actions were finalized. Generate next day schedules and pulled patients chart. Developed operation budget for supplies and medical equipment. Acted as the Liaison between facilities to monitor productivity, schedule management, medical administration, and budget analysis, and logistical support, condition of facilities and coordination of space management. Connection for facilitating clinical automation, maintenance and training. Analyze clinical practices, training and management of personnel making recommendations for improvements. Evaluated improvements for effectiveness. Familiar with CHCS I, CHCS II, thorough knowledge of medical terminology, triage and CODE III Traumas.

Medical Research Project Officer July 2000-December 2001

FSH, TX 78234 Hours Worked Per Week 65

Used assessment tools and techniques (surveys and need assessments, interviews, etc.) to compile work and profiles on Soldiers. Coordinated with four battalions and two troop medical clinics to track injury rates and cause data. Developed and implemented injury prevention instruction for over 4000 students, cadre and command elements. Supervised six data technicians, 4 contractors and processed 1500 survey forms monthly for total over 23,494. Provided logistical support for 9-person task force with annual budget of $75,000; supervised civilian contracts representing over $270,642 in labor cost. Performed budget functions, recorded transactions, and updated account records to reflect changes in the amount of funds available. Managed and updated web page designed to educate soldiers Army-wide. Created innovative technique to educate over 4000 soldiers on injury prevention using informative sound bytes. Published author in Work: A Journal of Prevention, Assessment and Rehabilitation, Volume 18, Number 2/2002

Training Technician December 1997-July 2000

FSH, TX 78234 Hours Worked Per Week 60

Instructed over 1200 students annually in Medical Specialist Course. Knowledge of education theory and instructional technology. Knowledge of interactive multimedia instruction in the field of nursing, Emergency Medical Technician, and Combat Lifesaver Program applying appropriate classroom management procedures in accordance with National Registry Standards. Developed and prepared lesson plans, instructional materials, and program evaluations. Administered and evaluated oral, written, and hands-on exams. Skill in preparing and delivering informative materials and briefings on staff and faculty related subjects to a wide variety of audiences. Conducted evaluation plans using lecture, demonstration, and a variety of practical exercise techniques. Prepared requisition documents and received all supplies for the section. Provided effective recommendations for implementing improvements to training development, instructor training, and other staff related training materials. Test Control Officer responsible for maintaining the integrity of test materials, administer, grade and submit the results of the examinations as required by higher authority and assist examinees with test preparation

Additional Training and Military Education

Diploma, Executive Leaders and Management Course, U.S. Army, Ft. Bliss, TX 2010

Certificate, Combatives Level 1 Instructor

Diploma, Advanced Leaders and Management Course, U.S. Army, Ft. Sam Houston, TX, 2003

Diploma Flight Medic Course, Ft. Rucker, AL 2000

Diploma, Basic Leaders and Management Course, U.S. Army, Ft. Sam Houston, TX, 1996

Diploma, Physical Therapy Technician Course, Ft. Sam Houston, TX 1990

Certificate, Executive Clinical Leaders Course, U.S. Army, Washington, D.C., 2009

Certificate, Lean Six Sigma-Yellow Belt, U.S. Army, Washington, D.C., 2009

Certificate, Emergency Management Institute, FEMA, Incident Command System, Washington D.C, 2004

Certificate, FEMA National Incident Management System, Washington D.C, 2004

Certificate, FEMA National Response Plan, Washington D.C, 2004

Certificate, Emergency Response Vehicle (ERV), Washington D.C, 2004

Certificate, Disney Customer Service Training

Certificate, Security Managers Course

Certificate, Middle Managers Course

Certificate, Defense Travel System

Certificate, Combat Medic Advanced Skills Instructor

Pre-Hospital Trauma Life Support Instructor

Advanced Cardiac Life Support

Physical Evaluation Board

Liaison Officer Course

HONORS

Chartered Member Excalibur Award

Chartered Member of Women’s Memorial

Secretary for Asian Pacific and Native American Committee

Secretary for Leon Van Autre Sergeant Majors Association

Published author: Work: A Journal of Prevention, Assessment and Rehabilitation, Volume 18, Number 2/2002

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