FEMI ISAAC ORITOGUN

Add: Lagos, Nigeria E: adpzfs@r.postjobfree.com L: linkedin.com/in/femioritogun T: 070******** Professional Summary

A technically skilled data analyst with 3 years of experience developing and implementing data-driven solutions that deliver actionable insights to help companies expand and improve customer satisfaction. Expertise in data modeling, dashboard development, and information presentation to assist executives identify optimal business prospects. Motivated by a desire to solve problems and drive more creative solutions. Technical Skills

Microsoft SQL Server, Oracle Database, Microsoft Power BI, KNIME, MS EXCEL, SSIS, SSRS, Python, Microsoft Office suite, PowerPoint

Skills

Strong communication skills, Strong analytical & Statistical Knowledge, logical thinking and problem solving, Team Player, Attention to detail, Ability to meet deadlines and complete accurate work at all times, Business Requirement Analysis, Data modeling and mining, Data visualization and Analysis, Databases. Experience

Titan Trust Bank - Data Analyst May 2021 - Present

● Collaborated on implementing a feedback platform across all banking channels to evaluate customer satisfaction, resulting in an 25% increase in customer retention rate and 40% increase in the organization's profit.

● Work extensively with queries, store procedures to improve performance of database operations, extract data from database, analyze and present information to the management with the use of Microsoft SQL

● Developed and Automated reports to support management reporting requirements,and to improve timely and accurate reporting utilizing SQL Server Reporting Services, PowerBI and a centralized Report Server.

● Interfaced with the business stakeholders to review and streamline their requirements and liaise with the management to develop and implement the reporting and analytics request.

● Implemented Business Intelligence solutions to automate and distribute critical reports for the program to the Unit Heads on a predetermined schedule eliminating manual effort by 70%.

● Reduced the quarterly personalization effort by 50% by streamlining and automating the process collaborating with technology, business, source data teams like Risk and Enterprise Data warehouse team. JobRed - Data Analyst Dec 2020 - May 2021

● Analyzing business data to develop key performance indicators and building dashboards to visualize important trends and goals for decision making

● Conducted surveys, collected and validated data, using methods such as questionnaires, focus groups and market analysis surveys to determined business growth, Profitability and corporate advancement

● Developed visual reports, building creative dashboards with infographics and briefings based on the information gathered during research and KPI scorecards using Analytical tools

● Developed and executed database queries and conducted analyses.

● Worked collaboratively with key stakeholders to determine areas of optimization, deconstruction issues and developed solution approaches within the present timeline. Access Bank Plc. - Operations Analyst Nov 2018 – Dec 2020

● Provide reporting for collateral, exposures, disputes and risk mitigation to ensure that regulatory requirements are met

● Perform reporting if regulatory requirements have been violated, enhance and document certain procedures and controls for processes

● Communicate with various counterparties, both internal and external, to resolve and follow-up on collateral related matters

● Acts as the customer’s first point of contact with the Bank, by serving the customer’s total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the branch.

● Created and maintained close rapport with customers while promoting bank products and services to satisfy customers personal and financial needs.

Data Entry Intern – NYSC 2017 - 2018

Haven Lift Global Consults Akure, Ondo State.

● Maintaining ongoing, recurring processes for reporting and analysis

● Building presentations to summarize and present key messages to senior management sponsor

● Review and analyze raw data queried from internal databases such as servicing platforms, operating systems, document retention systems, and data supplied by the prior servicer

● Compiled and analyzed financial information to prepare entries to accounts, such as general ledger accounts, documenting business transactions.

● Provided administrative, financial and logistics support to several different projects. PROJECTS

● Customer value management: Geared towards analyzing the cost of acquiring new customers and seek to better understand and enhance customer retention and experience

● Customer Behavior Analytics, Customer Retention Rate and User Growth Analysis Education

Bachelor of Science – Accounting [Hons] - 2012 - 2017 Federal University of Agriculture, Abeokuta.

Certification

Microsoft Certified Microsoft Certified

Data Analyst Associate (2021) Microsoft Azure Data Fundamentals (2021) Microsoft Certified Intermediate Python for Data Science (2020) Microsoft PowerPlatform (2021) DataCamp

Data Analysis with SQL Server (2020)

DataCamp

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