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Phone Operator Wellness Coordinator

Greensboro, NC
January 20, 2022

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Gwenn Montgomery

**** ******* **.

Greensboro, NC 27405


Profile Summary

•Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds.

•Ability to display strong computer skills, organizational skills and management skills.

•Ability to complete given tasks in a timely manner.


East Bladen High School, Elizabethtown, NC High School Diploma Received

University of Phoenix, Phoenix, AZ

Degree: Associate’s in Criminal Justice

University of Phoenix, Phoenix AZ

Degree: Bachelors in Criminal Justice Administration with a concentration in Human Service

Guilford Technical Community College, Jamestown, NC,

Certificate: Activity Director

Work Experience

March 2021 to Present

July 2018 to March 2021

May 2015 to July 2018

November 2016- October 2020

November 2014 May 2015

November 2004-June 2015

November 2003-January 2004

Carriage House Greensboro, NC. BTR Director

Iin charge of a memory care facility, a type of assisted living facility for patients with Alzheimer’s disease, dementia, and other memory-related problems. Your main job duties include overseeing staff, monitoring patients, and managing the facility’s day-to-day operations. You are the primary liaison between staff, patients, and patient families.

Carriage House Greensboro, N.C. Wellness Coordinator

•Completing Care Plans

•Monthly Vitals


•Physician Orders

•Interview potential employees

•Following up with new employees for orientation.

•Giving new employees a tour of the facility

Carriage House Greensboro, N.C. Assistant Activity Director

•Provide activities for high functioning residents and conduct one on one activity therapy for selected residents.

•Assisting the director with assessments of resident’s abilities, limitations, and preferences related to different activities.

•Documenting progress, with residents in different activities.

Auto Zone Greensboro, N.C. Customer Care Manager

•Provide excellent customer service before, during and after a customer’s purchase.

Answer customer questions regarding store merchandise, department information and pricing.

•Displayed knowledge of products and current promotions.

Carriage House Greensboro, N.C. Dietary Aide/ CNA

•Serving the residents

•Assisting with daily living

Sunshine House Greensboro, N.C. Teacher

•Provided a learning environment for preschool age children through a creative curriculum.

•Prepare children to enter Kindergarten.

•Create and design lessons plans.

•Allow all children the opportunity to reach their fullest potential.

•Evaluate student progress on an on-going basis and implement necessary modifications.

Lillian Vernon Virginia Beach, V.A. Phone Operator

•Work under strict deadlines to expedite orders

•Assist customers via telephone.

•Maintain a positive attitude to make customer's shopping experiences memorable and pleasant.

•Demonstrate use of analytical thinking skills.

October 1998-August 2003

Advanced Auto Parts Greensboro, N.C. Customer Care Consultant

•Train new employees by providing knowledge of specific store tasks and policies

•Provide excellent customer service before, during and after a customer’s purchase

•Answer customer questions regarding store merchandise, department information and pricing.

•Displayed knowledge of products and current promotions.

•Handle cash stock and inventory balances.

July 1995- December 1999

Little Friends Learning Center Elizabethtown, N.C. Teacher

•Designed lesson plans focused on age and level-appropriate material.

•Develop and teach lessons on relevant children's books, poems, and themes to promote student interest.

•Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.

•Trained new teachers.

Volunteer Work




Volunteer, American Red Cross -Greensboro, NC

Volunteer, Goodwill Industries -Greensboro, NC

Volunteer, Whitestone A Masonic & Eastern Star- Greensboro, NC


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