Audrey N. Francisquini

**** *.*. ***** ******, North Miami Beach FL 33162

Cell: 305-***-****

adpzef@r.postjobfree.com

Summary

Seeking a position within the marketing industry where I am able to apply my skills in customer service, communication and sales. Looking to grow within a company that encourages professional development in a challenging environment.

Skills

-Strong Communication

-Active Listening

-Negotiating

-Exceptional Customer Service

-Organized

-Problem Solving

-Critical Thinking

-B2B Sales

-Time Management

-Strategic Prospecting Skills

Technical Proficiencies

Microsoft Word/EXCEL/Access/Spreadsheets/PowerPoint/Email/KRONOS/OneNote/POS/Publisher/Pats Login/Gears/Navigator/Amazon WorkSpaces/Stella Connect/Web and Social Media

Certifications

• Georgia Peace Officer Certification

• Federal Emergency Management Certification (FEMA)

• Crisis Intervention Training Certification (CIT)

• Certified Domestic Violence Specialist (CVDS)

• Microsoft Office Specialist

• Certified Inside Sales Professional

Education

High School Diploma

Hialeah High School Hialeah, FL

Criminal Justice Administration August 2021-December 2021 (anticipating AA Degree)

Miami-Dade College Miami, FL

Employment History

Customer Service

August 2021-

Home Depot – North Miami Beach, FL

• Provide customers exceptional customer service

• Prepare online orders for items that are not showing available at the store

• Follow communication procedures, guidelines and policies

• Handle customer complaints and provide appropriate solutions and alternatives within company guidelines.

Personal Vacation Planner

August 2019 to May 2021

Carnival Cruise Lines Miramar, FL

• Obtaining information from clients and making travel arrangements per their specifications

• Making outbound calls to gain new clients and generate revenue

• Meeting and exceeding sale quotas set by the department

• Maintaining a high degree of professionalism and maintaining client confidentiality.

• Providing my clients the value our product and why they should choose FUN

• Servicing clients by: processing payments, name changes on reservations, following-up when returning from vacations, etc.

Intern

January 2019 – June 2020

Innovating Great Minds, INC. Fort Lauderdale, FL

• Direct and coordinate marketing activities and policies

• Conduct the training and performance evaluations of new employees

• Develop new marketing strategies and ideas to obtain new clients

• Conduct effective orientation sessions of groups 5 or more

• Book venues to host events and evaluate the success of each event

Marketing Agent

November 2017 to January 2019 Airis

USA Atlanta, GA

• Negotiate with managers, promoters, and other persons regarding clients' contracts

• Conducting audits and inventory of businesses

• Formulating new and effective methods for promoting products

• Gather and organize information to plan advertising campaigns

• Analyzed consumer behaviors and market trends and adjusting emails

Sales Associate

February 2017 to October 2017

T-Mobile Atlanta, GA

• Maintain knowledge of wireless devices, tablets, plans, accessories, etc

• Recommend products to customers based on customers' needs and interests

• Prepare sales contracts and order forms

• Check stock levels and reorder merchandise as necessary

• Obtain credit information about prospective customers

Police Officer

April 2016 to February 2017

DeKalb County Police Department Tucker, GA

• Maintain logs, prepare reports and direct the preparation, handling and maintenance of departmental records • Cooperate with court personnel and officials from other law enforcement agencies and testify in court as necessary

• Question callers to determine their locations and the nature of their problems to determine type of response needed

• Examine crime scenes to obtain clues and evidence

Contact this candidate