Customer Service Assistant Manager
Resume:
***************@*****.***
Racine, WV
JERI
PRIESTLEY
@
h
a
Enthusiastic General Manager eager to contribute to team success through hard work, attentio
n to detail and excellent organizational skills. Clear understanding of Restaurant training in preparation,quality control, customer relations. Motivated to learn, grow and excel in Food Industry.
PROFESSIONAL SUMMARY
Servsafe certified. 2019
Opening the restaurant, beginning
with turning on appliances and prep
aring the steam table for the rest of
the day, prepare and start the morn
ing breakfast service. Prepare weekl
y schedule for 20+ employees. Calcu
late and input all store invoices, tra
ck daily sales, the bank with deposit
s and make change orders. MaMake
decisions on what is ordered for the
sales and production of the restaura
nt.
Sherman High School
Seth, WV • 05/1991
Diploma: General Studies
SKILLS
EDUCATION
Tudor's Biscuit World - General Manager
MARMET, West Virginia • 06/2019 - Current
Tudor's Biscuit World - Assistant Manager
MARMET, West Virginia • 02/2019 - 05/2019
Tudor's Biscuit World - Cashier
MARMET, West Virginia • 08/2018 - 02/2019
WORK HISTORY
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
•
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
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Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
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Designed modern employee recognition program which boosted productivity and improved morale.
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Maintained organized, safe and clean Restaurant facility to keep productivity high and maximize customer satisfaction.
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Advanced to keyholder and assistant manager-in-charge in manager's absence.
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• Promoted to Assistant Manager after only 7 months with company.
• Coached team on effective upselling and cross-selling methods. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
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Handled customer service by dealing with complaints, organizing stock and answering customer questions.
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Assisted Manager in interview process of prospective employees and provided feedback.
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Kept work areas clean, organized and safe to promote efficiency and team safety.
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Processed POS transactions, including checks, cash and credit purchases or refunds.
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Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
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