MELISSA KUTZ

Columbia, KY ***** 270-***-**** adpzc4@r.postjobfree.com

Professional Summary

Highly motivated and committed Medical Assistant, Administrative and Customer Service professional with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Track record supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments.

Skills

Administrative Oversight

Catering Coordination

Customer Service in person, on the phone, or text/email

Multitasking and Prioritization

Check-In and Check-Out Procedures

Social Perceptiveness

Work History

Fulfillment Center Associate 07/2020 to present

Amazon – Campbellsville, KY

Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.

Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Medical Assistant 03/2015 to 03/2017

Riverstone Health – Billings, MT

Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Called and faxed pharmacies to submit prescriptions and refills.

Obtained client medical history, including medication information, symptoms and allergies.

Completed clinical procedures and gathered patient data for interpretation by physician.

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Sanitized, restocked and organized exam rooms and medical equipment.

Documented vital signs and health history for patients in clinic and hospital environments.

Taught patients about medications, procedures and care plan instructions.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

Collected and documented patient medical information such as blood pressure and weight.

Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Received substantial pay raises based on performance.

Medical Appointment Scheduler 10/2013 to 03/2015

Ortho Montana – Billings, MT

Managed master calendar and scheduled appointments for four providers based on optimal patient loads and clinician availability.

Answered phone calls and messages for four physician orthopedic medical facility, scheduling appointments and handling patient inquiries.

Collaborated with assistants and orthopedic doctors to prepare and set up rooms with adequate supplies and equipment.

Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

MELISSA KUTZ

Columbia, KY 42728 270-***-**** adpzc4@r.postjobfree.com

Managed over two hundred calls per shift.

Organized paperwork such as charts and reports for office and patient needs.

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Located and pulled medical records for patient appointments and incomplete charts.

Medical Assistant 07/2007 to 11/2011

Pediatric Associates – Columbia, SC

Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Obtained client medical history, including medication information, symptoms and allergies.

Completed clinical procedures and gathered patient data for interpretation by physician.

Obtained all prescribed laboratory testing.

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Sanitized, restocked and organized exam rooms and medical equipment.

Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Received substantial pay raises based on performance.

Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.

Called and faxed pharmacies to submit prescriptions and refills.

Ambulatory Care Nurse Assistant 01/2007 to 07/2007

Roper St. Francis Hospital – Charleston, SC

Accurately documented all elements of nursing assessment, including treatment, medications, discharge instructions and follow-up care.

Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.

Managed patients recovering from medical or surgical procedures, including facilitating wound care, pressure ulcer prevention and reported to RN for pain management.

Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.

Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.

Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.

Educated family members and caregivers on patient care instructions.

Equipped patients with tools and knowledge needed for speedy and sustained recovery.

Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Cared for patients in 10 bed unit, supporting fellow nurses in delivering outstanding treatment to patients.

Demonstrated ability to advocate for and strive to protect health, safety, and rights of patient.

Patient Care Tech 01/2003 to 01/2007

Trident Regional Medical Center – Charleston, SC

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.

Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.

MELISSA KUTZ

Columbia, KY 42728 270-***-**** adpzc4@r.postjobfree.com

Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.

Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve in all aspects of position.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Obtained biological specimens for ordered tests and prepared for laboratory transport.

Answered patient assistance calls, assessed needs and offered qualified support.

Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.

Cared for patients by providing personal care and ambulation.

Documented observations and baseline measurements in medical records.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.

Organized and replenished unit supplies to maintain team readiness for expected demands.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Reported any unusual or urgent circumstances in patients' condition or environment immediately to unit RN.

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.

Executive Sales Assistant 08/2000 to 02/2003

Colonial Life Insurnace – Columbia, SC

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Generated advertising brochure for vendor use.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Managed over one hundred calls per day.

Identified new targets, developed new business opportunities and presented product lines to customers.

Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.

Executive Assistant to Vice President 02/1992 to 08/2000

Defender Services Inc – Columbia, SC

Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.

Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

Supplied sales and marketing support to sales force of forty-two sales reps.

Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.

Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.

Screened calls and emails and initiated actions to respond or direct messages for twelve district offices.

Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.

Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.

Researched, proposed and implemented janitorial and trade show vendor agreements to decrease costs and improve services.

Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.

Processed travel expenses and reimbursements for twelve member executive team and senior management group.

MELISSA KUTZ

Columbia, KY 42728 270-***-**** adpzc4@r.postjobfree.com

Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Updated executives on changing business needs by thoroughly documenting internal and client meetings.

Organized and coordinated executive conferences and sales monthly meetings.

Worked with senior management to initiate new projects and assist in various processes.

Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.

Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Promoted team productivity by keeping supplies organized and well-stocked.

Earned substantial pay raises for performance along with monthly bonuses.

Education

Associate of Science: Nursing Education 03/2005

Trident Technical College - Charleston, SC

Certificate: Executive Sales And Organization 1995

Midlands Technical College - West Columbia, SC

Certificate: Phlebotomy 10/1988

Midlands Technical College - West Columbia, SC

High School Diploma 06/1987

Columbia High School - Columbia, SC

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