MASSIMO PALLOTTELLI

*** ************* ****

Houston, TX 77024

E-MAIL: adpz4z@r.postjobfree.com

Phone Number: 210-***-****

SUMMARY OF QUALIFICATIONS

Over 25 years experience in restaurant management/customer relations with proven leadership skills. Experience extends from the study of wines from all over the world, providing educational wine dinners, expos, blind tastings, working with wine shops to increase wine sales, to fine dining and bistro style restaurants. Excellent customer relations and interpersonal skills.

WORK EXPERIENCE

MASSIMO'S MENU HOUSTON, TEXAS

Private Chef, 2010 – Present

• Providing customers an authentic Italian experience by teaching them how to prepare exquisite Italian meals, Italian customs, and providing customer's personal wine choices based on preferences.

DAMIAN'S RESTAURANT HOUSTON, TEXAS

Server, 2017 – Present

• Extensive knowledge of Front and Back of the House operations.

•Maintain impeccable customer service to ensure guest satisfaction and dining experience.

• Consistently exceeded sale goals by effectively upselling

• Anticipated and fulfilled guest needs and requests. SPIGA RESTAURANT NEW YORK, NEW YORK

General Manager, 2011 – 2015

• Responsible for the daily operation of restaurant including overseeing preparation of cuisine and sell wine for customers, with special emphasis on customer service dining experience

• Coordinated activities among departments, such as kitchen and dining room

• Overseeing of inventory and ordering of food and wine.

• Equipment, and supplies, and arranged for the routine maintenance and upkeep of restaurant, its equipment, and facilities

• Responsible for all of the administrative and human resource functions including screening, interviewing, hiring, and training of new employees and, monitoring employee performance

SERENDIPITY WINERY HOUSTON, TEXAS

Wine Representative, 2010 - 2011

• Displayed excellent sales skills which resulted in the development of new accounts in short period of time

• Maintained relationships and advised clients to ensure their needs were meet

• Knowledgeable of the key market-buyers and the creation of wine dinners for restaurants

• Provide monthly sales report

THE TASTING ROOM HOUSTON, TEXAS

"Key" Employee & Bartender, 2008 - 2009

• Tracked inventory for over 500 wines daily

• Was required to multitask and manage a staff at a fast pace

• Required to have extensive knowledge of large variety of wine

• Ensured guest satisfaction with their dining experience

• Responsible to over watch all front house operations MASSIMO RISTORANTE AND BAR SAN ANTONIO, TEXAS

Owner, 1996 - 2007

• Proved leadership skills by operating and overseeing of restaurant sales, culinary operations, and banquet services for multiple social events

• Restaurant and catering menu design and asset management

• Developed concept designs, integrating current food and beverage trends

• Established job descriptions, budgets, procurement, customer relations, and service standards

• Led staff by example

• Please see below accolades

EDUCATION

KENNEDY INSTITUTE ROME, ITALY

• Degree in Accounting

LANGUAGES

• English, Italian, Spanish (written & spoken)

• References upon request

Recipient of many awards and accolades as chef, wine connoisseur and general manager of Massimo Ristorante:

• San Antonio Express-News Critics Choice Award: Best Italian Restaurant in 1998-1999

• Best Specialty Wine List 1999

• Texas Monthly Magazine: Only One Star Italian restaurant in San Antonio from 1998 to 2005

• La Cucina Italiana: Selected Massimo Ristorante to host destination dinner to promote Italian

cuisine and wines in the United States, 1999

• La Cucina Italiana: Feature Article as promoter of Italian wines in the US

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