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Administrative/Support Management

Location:
Cairo, GA
Posted:
January 22, 2022

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Resume:

Crystal A. Cromartie

PO Box **; Calvary, GA 850-***-**** adpz2g@r.postjobfree.com

Objective

Trustworthy and empathetic employee accomplished in customer service, administrative services and medical insurance billing. Aiming to use my skills and abilities to effectively fill the role in your company.. Education

LEON HIGH SCHOOL, C/O 2000

Tallahassee, Florida

LIVELY TECHNICAL INSTITUTE 2015 COSMETOLOGY

Tallahassee, Florida

Knowledge, Skills and Abilities

Ability to organize, multi-task and prioritize assignments. Administrative procedures, correspondence guidelines, state purchasing guidelines, some contractual services and web development knowledge. Excellent skills in Microsoft Office Suite (Word, Excel, Powerpoint, Visio), Adobe Acrobat Reader/Writer, Frontpage, Sharepoint. Excellent typing skills (90 wpm/90% accuracy) and excellent customer service skills. Knowledge of current health insurance billing practices. Very strong oral and written communication skills. Knowledge of the principles of cosmetology including hair, skin, nails and make-up (graduated w/a high B from cosmetology school). Experience

RECEPTIONIST/PRIOR AUTHORIZATION SPECIALIST DR. ALFREDO NOVA, M.D. 1/2021 – 8/2021 Responsible for answering phone calls, checking in/out patients, taking payments (cash/credit card); ensuring all patient information is complete, correct and up-to-date in the system; completing patients’ FMLA paperwork and filling out ‘Return to Work/School’ forms; and, submitting medical records per request(s). Also responsible for validating patients’ insurance; creating authorizations required for some insurance companies (Staywell Medicaid and Humana Medicaid); and, setting up patients’ radiology appointments and ensuring the order has been faxed to the correct radiological office.

PATIENT ACCOUNT COORDINATOR TALLAHASSEE MEMORIAL HEALTHCARE 8/2017 – 1/2021 Responsible for billing Medicare and Medicare HMOs, ensuring timely payment of claims. Posting contractual adjustments to patient accounts ensuring account accuracy and secondary balances are correctly billed. Corresponding with insurance companies to ensure claims are paid timely and submitting additional documentation

(medical records, etc.) when necessary. Staying abreast of Medicare rules and requirements and correcting any denied claims for re-submission.

TRANSPORTER/OFFICE MANAGER BIG BEND TRANSPORT 1/2014 – 7/2017 Transported deceased persons to appropriate location(s) (funeral home/morgue). Created billing spreadsheet templates and prepared necessary paperwork to ensure complete file for BBT/applicable funeral home. ADMINISTRATIVE ASSISTANT II - SES DEPARTMENT OF HEALTH 8/2010 – 2/2013 Prepared and proofread correspondence, assignments, reports, audit findings and personnel actions. Worked closely with management to ensure deadlines were met. Maintained the Legislative Bill Analysis tracking system. Served as the Bureau's personnel liaison, timekeeper and requisition manager in People First. Maintained all position descriptions. Provided leadership to support staff. Performed property custodian duties. Reviewed and submitted all web updates for intranet pages.

ADMINISTRATIVE ASSISTANT II DEPARTMENT OF FINANCIAL SERVICES 6/2004 – 9/2010 Performed all administrative duties for the Bureau of Accounting and the Bureau of Local Government. Primary IRMAG (Information Technology Management Advisory Group) and MFMP (MyFLoridaMarketPlace) liaison for both bureaus. Distributed mail, processed all outgoing correspondence, coordinated (and established, when applicable) policies and procedures for both bureaus. Ordered supplies and maintained supply inventory. Maintained contracts in MFMP and was responsible for purchases in MFMP. Coordinated and submitted all personnel actions and performance appraisals. Maintained all position descriptions. Made travel arrangements as required, acted as the training liaison and was the p-card administrator for both bureaus. References

References are available upon request.

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