Area Director of Operation

Thomas Brantley

Regional Director

***********@*******.*** • 678-***-****

Thomas Brantley • Greater Richmond, VA

Accomplished and analytical professional with distinguished record of driving growth, increasing profitability, and improving financial performance across multiple locations. Excel at forecasting revenues, creating schedules, and stimulating maximum levels of guest service and satisfaction. Proven success launching new locations, developing SOPs, and restructuring menus, while ensuring neat/clean environment to improve customer experience. Stellar record of devising effective strategies, administering budgets, and leading/motivating staff members for achieving significant results in terms of productivity and profitability. Adept at establishing safe, healthy, and highly efficient work environment through continuous training and guidance. Strong communication and problem-solving skills with passion for developing value-added solutions to achieve operational excellence and business success across restaurant sector.

Areas of Expertise

Restaurant Operations Management

Budget Planning/Cost Control

Business Development

Agile and innovative in the face of the Covid-19 crisis

Sales & Marketing Strategies

Recruiting/Staffing Initiatives

Staff Training and Development Programs

Revenue Enhancement

Inventory Management

Customer Satisfaction

Professional Experience

Potomac Family Dining Group, Greater Richmond Area 2014 – 2022

Area Director

Ensure that all area restaurants exceed standards for sanitation, safety, ambiance, internal and external guest service, and production while overseeing physical plant of area restaurants. Evaluate business operations to align workflows for optimal area coverage and customer satisfaction. Supervise, develop, and conduct performance evaluations for location managers. Deliver business strategy and developed systems and procedures to improve operational quality and team efficiency. Promote positive customer experience through day-to-day supervision and management of facility. Direct management meetings to enhance collaboration and maintain culture based on trust and group problem-solving. Deliver leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans. Increase profit margins of restaurants through careful application of cost monitoring. Align restaurant towards operational excellence in People, Quality, and Profits while mentoring a collaborative team of General Managers.

●Secured Potomac Family Dining AD of the Year Award for company leading results in guest service, brand standards, and profit metrics.

●Demonstrated exceptional performance when tasked by leadership in a High Support role with special focus on High-risk EBITDA challenged restaurants in two markets.

●Managed Regional development initiatives for both General Managers and Managers including both high level and lower-level development.

●Logistics liaison for Potomac Family Dining Group’s largest suppliers.

Brinker International, Jacksonville, FL 1988 – 2014

Area Director Managing Partner

Served as Area Culinary Champion responsible for Quarterly Food Rollouts and Teacher/Coach of the GMP team championing Brand Standards and development. Oversaw operations and reviewed performance measures of fourteen different restaurants in three states to exceed brand goals as the GMP and Area Director. Played an instrumental role in training, culinary, financials in multiple areas. Exceeding brand standards and demonstrated best practices to multiple GMP’s while mentoring managers and TM to maintain operational levels. Ensured business growth while managing three new store openings.

●Motivated and mentored the managers and teams in multiple restaurants by training managers and GMP’s.

●Successfully improved year over year results while establishing a forward-looking plan for continued improvement by benchmarking KPI performance and game planning with GMP team.

Education

Bachelor of Science in Computer Science, University of Georgia, Athens GA

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