Psychic Enrollment Specialist

Erica A. Morris

*** ******** ******

Lynchburg VA 24501 434-***-****

************@*****.***

OVERVIEW & PURPOSE

Seeking a full time permanent position to utilize my advanced organizational and problem-solving skills. I want to join your customer service team and bring hope to people facing obstacles in life. I want to provide a resolution to their problems

Experience

Aug 2019-Jan 2021(Seasonal)

Thriveworks Enrollment Specialist

I convert 65% of prospective clients by scheduling an initial appointment with one of Thriveworks qualified licensed counselors. I also close sales leads, and provide exceptional empathic customer service.

Oct 2019-Jan 2021 (Paid Internship)

Encirle Direct Support Professional

As a DSP, I work with people who have intellectual and/or developmental disabilities. I am their mentor and friend. I help individuals reach their goals. I assist with everyday activities, and provide support that improves their health, safety and wellbeing.

Jan 2020-August 2020 (Seasonal)

Apple Sales Chat Specialist

Engage and explain step by step solutions with patience and an approach tailored to each individual customer. Product sales and technical assistance to help fix issues, but also provide an incredible customer experience.

September2018-Feb 2020 (Post Covid Lockdown)

Resolution Specialist Tier II, Anthem

Guide members through their healthcare questions via customer calls and e-mails or help providers with answering questions about member plans. I was also responsible for helping them navigate their healthcare needs by explaining their benefits.

January 2016-September 2018

ESL Teacher, Qkids

Teaching English online as a second language to Chinese students by guiding them using instruction through the game interface in order to win the game and access the study tools. I was responsible for preparing each student for quizzes and tests within the game using vocabulary and study tools.

EDUCATION

June 2007

Highschool Diploma/ Amherst County Highschool

Bachelors Of Science/Health Promotion

Lynchburg College 2015-2021

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