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Customer Service Office Manager

Location:
Rogersville, TN, 37857
Posted:
January 19, 2022

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Resume:

Lynne E. Oakley

*** *** ***** **

Rogersville, TN 37857

adpyz9@r.postjobfree.com

239-***-****

OBJECTIVE: To work from home in the Insurance Industry or very much willing to explore new ventures. Started with Nationwide in 1986 and have been passionate in this field, growing the business and assisting clients in all P&C needs ever since. Love, love love working with people. I currently have my TN Producer's License for P&C. Also would love to work in a medical office or car dealership as well.

04/13/15--04/23/21

Personal Lines Account Manager

Gulfshore Insurance Agency--Naples, FL

Very large successful and thriving agency, a return employee, that has about 20 personal lines employees in this department. My job involved quoting, binding, servicing auto, boat, umbrella, flood, motorcycle and rounding out these accounts to avoid gaps in coverage. Also assisted clients with their questions, took/applied their payments and assisted with their claims. Also handled/addressed underwriting concerns for new business and renewals, made certain all documents received and signed.

Moved to TN, now settled in and ready to return to the insurance world, I miss interacting with people and taking care of their insurance needs.

05/14--12/14

First Family Insurance Inc. Ft Myers, FL

Personal Lines Manager

Created and implemented a new Property and Casualty Department with over 18 companies to quote and write home, auto, flood, boat, and motorcycle products. This agency wrote health and life products and wanted to grow this agency.

6/1/06 – 1/2/13

1

Owner / Agent

AA Affordable Insurance (Independent Agency)

1150 Old US Hwy 1 South, Ste. 1-A, Southern Pines, NC 28387, 910-***-**** Started a brand new agency from scratch. Quoted, wrote policies, serviced accounts, handled claims, ran all aspects of a small agency. Sold agency, bought a condominium in Florida and relocated there 3/20/13.

2/1/04 – 2/2/06

CSR

Gulfshore Insurance, Inc.

4100 Goodlette Rd North, Naples, FL 34103

Wrote, quoted personal lines of insurance through multiple carriers. Learned underwriting guidelines for various insurance companies. Provided superior customer service for a wide range of customers and their needs. Educated policyholders on products and coverages. Cross sell. I returned to North Carolina to be near my father who was in poor health. 11/03 – 2/04

CSR

Nationwide Insurance

Tamiami Trail, Naples, FL

Wrote homeowner, flood, wind, umbrella policies, assisted with claims, answered phones, received payments, etc. I moved on to Gulfshore Insurance for better pay & opportunity.

9/02 – 11/03

Producer

Allstate Insurance

Tamiami Trail, Naples, FL

Quoted & wrote Allstate Insurance products. I worked as a team player with co- 2

workers, answered insured’s questions & resolved problems. I left to work for a Nationwide agent for a sizeable pay increase.

09/91 – 09/02

Associate Agent and Office Manager

Nationwide Insurance

Southern Pines, NC

Quoted and wrote all lines of insurance, serviced my own book of business, reported claims, provided customer service, managed office for absentee owner, produce remittance reports, process customers’ payments. Worked here for 11 years and wanted to move & meet new people.

06/86 – 9/91

Sales Agent Office Manager

Nationwide Insurance

Southern Pines, NC & Sanford, NC

Wrote and quoted all lines of insurance, provided office management skills for two locations, processed customer's payments, reported claims, provided customer service. In years past worked at an OB-GYN office in Greenville, NC after taking Medical Terminology & Vocabulary at Pitt Counyt Community College. References Provided Upon Request.

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