Office Manager Data Entry

Professional Summary

Skills

Work History

JACQUELINE WATSON

Middletown, NY - New York 845-***-**** *****************@*****.*** Conscientious Front Office Manager with expertise in operational administration demonstrated over 20 years of experience. Focused and detail-oriented with strong knowledge of accounting best practices for reconciliation and reporting. Adept at effectively prioritizing projects and leading staff initiatives to optimize performance.

Excellent multi-tasking ability

Team Leadership

Data Entry

Team Building

Friendly nature

Data Management

Clerical support

Organizational skills

Scheduling

Performance improvement

Documentation and control

Office Manager 01/2008 to 05/2013

Dr. Raymond Berweger – Goshen, NY

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Performed billing, collection and reporting functions for office generating over $1.5 million annually.

Improved office operations by automating client correspondence, record tracking and data communications.

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. Liaised with patients and addressed inquiries, appointment requests and billing questions. Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Developed standard operating procedures for all administrative employees. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Solved problems timely and effectively, ensuring customer satisfaction. Recruited and hired qualified candidates for vacant and new positions. Met challenging quotas for productivity and accuracy of work. Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.

Cashier 06/2007 to 06/2009

Home Depot – Newburgh, NY

Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

Monitored self-checkout systems and provided assistance or intervention where required. Monitored areas for security issues and safety hazards. Cleaned and organized store, including checkout desk and displays. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Provided strong service to customers, increasing customer loyalty Number%. Built positive relationships with customers to increase repeat business. Dental Office Manager 09/1991 to 06/2008

Dr. Thomas Williams – Sparkill, NY

Typed patient data into computer system using Software while following privacy laws and maintaining high level of accuracy.

Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.

Helped dentists restore teeth by applying permanent and temporary fillings and crowns. Assisted dentist in management of medical or dental emergencies by Action. Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices. Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.

Explained treatment procedures and instructed patients on home care guidelines. Prepared patient X-rays and images by Action for review by dentist. Booked appointments for patients using Software.

Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

Educated patients on postoperative care, including how to protect dental work and boost healing.

Cashier 06/2005 to 06/2007

Shoprite – Montgomery, NY

Counted cash in register drawer at beginning and end of shift. Operated cash register for cash, check and credit card transactions with 98% accuracy. Education

Restocked, arranged and organized merchandise in front lanes to drive product sales. Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Checked prices for customers and processed items sold by scanning barcodes. Processed POS transactions, including checks, cash and credit purchases or refunds. Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. Used cash registers and POS systems to request and record customer orders and compute bills. Assisted customers by answering questions and fulfilling requests. Educated customers on promotions to enhance sales. Reviewed and resolved differences between accounting information and cash drawer. Assisted customers with special services, account updates and promotional options. Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.

Answered questions about store policies and concerns to support positive customer experiences. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

3 Year Graduation : All 06/1982

Middletown High School - Middletown, NY

Dental Hygiene : Dental Hygiene 06/1984

Orange County Community College - Middletown, NY

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