UDOH, OKON ISAAC

Address: **, ******** ******, ******-*****, SURULERE, LAGOS.

Tel: 070********, 080********

Email: adpytd@r.postjobfree.com

CAREER OBJECTIVE

To work as a team member in the organization and also to maximize skills, commitment and information for high productivity in my chosen career, thereby giving my employer the needed cutting edge in the competitive business world.

PERSONAL DATA

Nationality: Nigerian

State of origin: Akwa-Ibom

Sex: Male

Religion: Christianity

Marital Status: Married

WORK EXPERIENCE

FaithCity Hospitals Ltd

Position Held: Customer Service Officer 2015 till date

Responsibilities

Greeting clients and patients by name in a friendly manner.

Becoming well acquainted with and using the computer system and also performing opening procedures.

Organizing and maintaining patient records, consent forms, payment forms, etc

Answering multi-line telephone.

Sending welcome cards, sympathy cards, reminder cards.

Reconciling invoices and money at the end of the day.

Position Held: Billing Officer

Responsibilities

Prepare, submit and monitor monthly or periodic claims to various third party payers.

Determines, issues and review patient invoice.

Resolves billing issues.

Maintains strictest confidentiality.

Receive and update payments.

Assist the accounts department.

Welcome Centre Hotels and Event

Position Held: Customer Service Officer 2012 - 2014

Responsibilities

Deliver efficient service at all times.

Ensures customers’ satisfaction.

Attend to guests in a professional and courteous manner.

Adhere to company’s policies.

Ensures the cleanliness of the front-office area.

Position Held: Food and Beverage Supervisor

Responsibilities

Analyze guest requirements, prepare plans resolving them and satisfy guests.

Monitor and ensure completion of orders.

Check buffet/reception tables and coffee breaks process.

Ensure compliance to all regulations and standards of department.

Inspect food and beverage product preparation programs and maintain goodwill of the company.

Anchor Insurance Company Limited

Position Held: Marketer 2011

Responsibilities

Answer customers' questions, and provide information on procedures or policies of the service rendered by the company.

Customers follow up after service.

Maintained good customer relationship.

Making sure customers are satisfied with the service rendered by the customers.

Handled customers’ complaints.

NATIONAL YOUTH SERVICE CORP

Government Secondary School, Kamkun, Langtang-South Local Government Area, Plateau State.

Position Held: Class Teacher 2008-2009.

INSTITUTION AND QUALIFICATIONS ATTENDED WITH DATE

Data Point Computer Institute 2009

Ojoku Campus, Lagos (Certificate in Data Processing).

University of Benin, Benin City, Edo State. 2007

(Bachelor’s Degree in Economics and Statistics.)

Senior Secondary Certificate Examination (GCE). 2000

Ojoku High School, Tolu, Lagos 1998

(Senior Secondary Certificate Examination (SSCE).

Tolu Primary School, Tolu, Lagos 1992

(First School Leaving Certificate).

SKILLS AND ABILITIES

Self-motivated and organized.

Proficient in Microsoft Office.

Adept in accomplishing multiple tasks simultaneously and working well under pressure.

Highly organized, analytical thinker with strong communication skills.

HOBBIES

Playing football, Reading, Traveling and Making friends.

REFEREES

Available on request.

Contact this candidate