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Switchboard Operator Customer Service

Bayonne, NJ
January 19, 2022

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347-***-**** *


Database Knowledge Includes: MicrosoL Office, MicrosoL word, MicrosoL Outlook, Excel, Power Point, Advanced PC Windows OperaTng Systems, Access, Avaya ACD System, Adobe, StrataGen, Track-it, Zendesk, Google sheets, Google docs, ACBS, ONBASE, Workspace, MicrosoL teams


Anthem -

Customer Service RepresentaTve 9/2021- 12/2021

Responsible for receiving calls and responding to inquiries and requests for assistance. Primary duties included, but not limited to: Identifying problems, troubleshooting, and provide advice to assist callers. Understanding the company's structure and how to direct the calls to the appropriate area. Maximus -

Customer Service RepresentaTve 1/2021-6/2021

NY Vaccination Project duties were to answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf and providers in accordance with all performance standards. Follow policy, procedures and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Conduent Secaucus, NJ

Administra*ve Support Associate 2/2019- 9/2019

Coordinate messages, appointments, and informa*on to callers, file maintenance, department office supplies and mail.

Assist in the prepara*on and control of records, sta*s*cs, and reports regarding opera*ons, personnel changes, etc.

Administers programs, projects, and / or processes specific to the opera*ng unit served.

Served as administra*ve liaison with others within and outside the company regarding administra*ve issues related to purchasing, personnel, facili*es and opera*ons.

May assist in budget prepara*on and control ac*vi*es. Researches, compiles and proofs word processing assignments. All other du*es as assigned.

Mizuho Corporate Bank Jersey City, NJ


CAU - Credit Administra*on Unit - 4/2018- 7/2018

Control receipt and acknowledgment of contractual documents related to Loans and Guarantees from Business Front. Scan and index contractual documents related to Loans and Guarantees to the Bank’s imaging system “ONBASE”. Control receipt of electronics documents (S\: drive, CD Rom/USB uploading). Check contractual documents for compliance with Opera*ons Procedures, namely Business Front conducted signature verifica*on, documents properly executed, and documents correspond to the respec*ve credit arrangement as no*fied by business front. Ensure proper filing/ custody of contractual documents related to loans and guarantees. Maintain control and audit trail of contractual documents related to vault custody as well as monthly self-check. Support Front Office, upon request, locate/review documents via OnBase. Provide “OnBase” training upon request. Conduct periodic inventory check of contractual documents as required by bank procedure. Supports Asset Pledge (BIC program) and collateral monitoring func*ons. Support ongoing projects to promote paperless environment using systems enhancements and workflow improvements.

LAU – Loan Administra*on Unit 2/2017 – 4/2018

Primary Responsibili*es are to perform general clerical du*es to include but not limited to: photocopying, faxing, mail distribu*on and filing. Coordinate and maintain records for staff acendance. Create and modify various documents using Microsod Office and excel. Maintain electronic and hard copy filing system. Assist in resolving any administra*ve problems.

Hello Fresh Newark, NJ

Customer Service RepresentaTve November 2016- February 2017 Deliver above and beyond customer service through phone, email, and live chat. Answer customer calls and reply to email inquiries in a fast-paced environment think on my feet to devise crea*ve solu*ons to any and all problems that arise, think crea*vely about ways to improve the rela*onship with the customer. Assist customers in managing their subscrip*ons. Build a posi*ve rela*onship with our warehouse teams to ensure our customers are receiving the best product and service possible.

ASME New York, NY

Administrator January 2014-October 2016

The Administrator’s primary responsibility is to provide administra*ve support within the Administra*ve Support Group department within the Standards and Cer*fica*on Group. This includes but not limited to: Ensuring tasks are executed in assigned work processes in order to verify statuses of ASME conformity assessment cer*ficates of accredita*on and cer*fica*on Responding to a high volume of customer inquiries in a *mely manner Database record entry, upda*ng, and repor*ng

Formafng documents and preparing financial data reports First Transit Long Island City, NY

Customer InformaTon Supervisor

April 2012-May 2013

Issue instruc*ons and assign du*es to TCO agents.

Train, supervise and coordinate ac*vi*es of agents engaging in customer services and procedures.

Observe and evaluate agent’s performance.

Resolve complaints and answer ques*ons of customers regarding services and procedures.

Train, instruct and update agents on new policies and procedures. Assist dispatchers from various carriers with routes in distress. Extensive knowledge of Transit Control opera*on

Extensive Working Knowledge of the StrataGen Adept Automated Scheduling Sodware Applica*on - Version 5 (NYC)

Extensive Working Knowledge of Avaya ACD System

First Transit Long Island City, NY

AdministraTve Assistant February 2009- April 2012 Answering phones, assis*ng with Administra*ve work Respond to customer inquiries and needs in a *mely manner Scheduled alterna*ve rides for passengers

Resolve problems by working with carrier dispatchers Authorize trips outside of access-a-ride services when necessary Fix routes for carriers

Monitor and verbally communicate with 13 known AAR carriers Head Router

Administra*ve Assistant to NYCT Director

Assisted management with supervising call center


Isabel’s Fine Lingerie Nyack, NY

Assistant Buyer 2006- April 2007

Prepared purchase orders and cancella*ons. Work with vendors in resolving discrepancies through both oral and wricen communica*on. Follow up on non-receipt of orders.

As assigned, assist in securing quota*ons and verifying prices. Maintain warehouse and manual stock levels records.

Purchase rou*ne stock supplies. Maintain catalog and vendor literature files. Answer phones and provide assistance regarding order informa*on, status of requisi*on/purchase orders, and other related purchasing ac*vi*es. Perform detailed clerical du*es in connec*on with prepara*on of bid forms and adver*sements for the purchase of supplies, equipment, and services. Perform clerical support, including typing, data entry and retrieval, and filing to buyers and other purchasing staff as needed.

Monroe College Bronx, NY

RecepTonist/Switchboard Operator 2004 to 2006

Operate a mul*line telephone system computer and other standard office equipment; type accurately; handle a high volume of telephone calls with courtesy; maintain effec*ve working rela*onships with staff and those encountered in the course of work; communicate with the public in a courteous and professional manner; work independently with general supervision; understand and carryout wricen and oral instruc*ons. Provided varied secretarial and office assistance to the school concerning professional, and technical staff of which du*es performed included exposure to sensi*ve and confiden*al informa*on.

TransatlanJc Airlines New York, NY

AdministraTve Assistant 2004 to 2006

Provided secretarial and administra*ve support to the CEO Responsibility includes the composi*on, prepara*on and distribu*ons of correspondence, scheduling mee*ngs, maintain complex filing systems. Receive and screen visitors and telephone calls from internal and external contacts, take messages' or refer the caller to the appropriate person and or department.

Schedule and ensure the availability of mee*ng materials, prepare mee*ng agendas, and distribute materials, acend mee*ngs to take minutes, compile, edit, package, and track agenda reports.

Compose and prepare a wide variety of finished documents such as lecers, memoranda or reports from dictated notes, brief instruc*ons, or drad materials, review finished materials for completeness, accuracy, and format, compliance with policies and procedures and appropriate English usage. Maintain calendars and schedule appointments, organize travel arrangements. Order general office supplies and special department orders, contact vendors for bids pertaining to various purchases, prepare and route purchase order requests. Maintain payroll and personnel records and perform other personnel du*es such as ensuring employees have proper orienta*on materials, keys and other documenta*on.


BBA in Business Management - Monroe College - Bronx, NY – 12/ 2006 References

Lois Swain-Robinson, Director and Unit Head of Loan Administra*on / Americas Business Opera*ons Department – 201-***-****

Evonne Wearing – VP of Credit Administra*on Unit – 201-***-**** Sabine Mibon – Administra*ve Officer – 917-***-****

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