Education

Golden West College

(Speech Communications Certification)

Desert Edge High School

(High School Diploma)

LA Fitness Training Course

(Sales Management Certification)

CPR & First Aid

(Certification)

Highlighted Skills

Telecom, Sales & Customer Service Management

Budget Management

Proficient in Microsoft Office & Excel

Accuracy and Attention to details while advocating

Proven ability to focus & meet demands

Advanced Communication Skills (verbal & Written)

Strong ability to influence & resolve solutions

Advanced in exploring and organizing data

Expert in building & maintaining new or existing Customer/ Client relations

Relevant Work Experience

Riverside County of Education April 2000 - July 2004

Instructional Assistant

1-on-1/group therapy with Emotionally Challenged and Autistic Children

Handle high volume classroom activities

Assist teacher with maintaining control of classroom

Physical Education Instructor

Grade homework and classroom assignments

Resolve and assist with Parent/Teacher care meetings and concerns

LA Fitness Corp. November 2011 - November 2012

Director of Physical Training Sales

Monitored, submitted, and documented all membership transactions ranging from monthly payments, fees and down payments

Coordinate and oversee the interview process to ensure that all candidates meet the required expectation of LA Fitness

Orchestrated group training to improve morale club prestige and employee achievements

Monitor employee performance to ensure that all personal and company goals are met

l5k bi-weekly sales quota & 70% club sales growth (1,000.000+ company profit alone)

Manage and train a team of 25+ employee personnel while conducting and managing the club

Advance the flow of business traffic while building pipelines and customer relations both new and existing

Power House Youth Facility November 2012 - June 2013

Care Provider

Experience working with Children ages 5-17, who were removed from parental custody and periodically placed in the care of Social Services (Group Home)

Analyze and implement 1-0n-1 Behavioral Modifications for the residents in Group Home

Managed and teach Group Therapy Sessions

Administer various types of medication to residents daily

Prepared meals, ensured hygiene standards, helped residents maintain proper dress code

Liaison with Social Workers, Probation Officers, Local Police and Parents

Document daily activities and occurrences for company records

Professional Work Experience

Sales Nation & Partnership Group June 2013 - August 2014

Customer Care & Sales Consultant Manager

Coordinated leadership and productivity meetings that drive focus & performance

Consult with clients to deliver the best comprehensive solutions as needed

Train and develop 5-20 company reps to ensure that they are well versed and properly educated in their job descriptions and ethical requirements

Resolve, understand & guide clients in best possible business solutions

Maintain 7+personal sales & 25+ team sales per week (500,000+ company profits in personal sales)

Develop, leverage & influence internal/external partnerships to maximize the achievement of business to business relationships and sales

Manage and orchestrate new processes and requirements, which build and restructure the customer experience within Verizon FiOS & AT&T

Network, build, and maintain new and existing customer relationships referring to Verizon & AT&T Services both D2D & B2B

Brea Financial August 2014 - November 2016

Customer Service Specialist

Provided excellent customer service over the phone for various type of clients in mortgage field

Enhance and develop new and existing clients to establish a potential pipeline

Collaborated with Loan Officers to recommend the best solutions to potential/existing clients

Answer 200+ incoming customer service calls to service, transfer & maintain accounts

Train and develop 5-15 company reps, ensuring job expectations and ethical requirements

Build rapport and provide high-level customer service in a fast paced, structured environment

Resolve, Educate & guide customers regarding mortgage needs and estimates, increasing value & business

Research, analyze and respond to inquiries and quotes, explain specific mortgage questions or concerns

TruGreen Lawn Care December 2016 - June 2017

Sales Representative - (Acting Supervisor)

B2B/D2D leads & self-generated sales

Knowledge and understanding of client business issues administered to lawn care

Avg. of 10+ sales per week

$100,000 company profit sales earned personally in a 6-month period

Supervisor duties as needed, collaborating with associates in sales & Customer Service

Maximized partnerships to achieve goals of the clients and company for lawn and landscaping

Resolve client complaints, and implement best possible solutions, tools, and approach

Build, structure, & enhance customer partnerships both new & existing customers

Alta Resources September 2019 - January 2020

Licensed Health Care Sales Agent

Reach out to new and existing clients with Health Care options for coverage

Work with customers and staff to help build and recommend custom fit Health Care Plans

Assist and help with claim settlements while building customer & client base

Strategic marketing to generate opportunities for potential business

Amend or deny policies as circumstances of life may change

Strengthen Alta Resources partnership with Blue Cross/ Blue Shield and others in contract

Case by case assessment when there is a business need to impact growth or loss for both sides

Perform duties as they arise or assigned

Charter Communications Spectrum January 2020 - Present

Area Sales Manager

Manage existing and new accounts to help maintain and build customer relationships

Train and help develop new Spectrum employees in D2D sales and daily activities

Liaison between customer and Spectrum INC.

Customer Support/Troubleshoot for all Spectrum products and services

B2B/D2D Sales presenting Spectrum Core Packages and Telecommunication Services to potential new customers, and existing customers for upgrades

Consistently meets and exceeds monthly team, and personal sale goals of company expectations

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