Maleah Patterson

Baltimore, MD

adpyqr@r.postjobfree.com

443-***-****

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Johns Hopkins University

2020 to Present

• Organizes department functions and meetings and provides complex administrative support for the entire group

• Providing wide range of administrative support to include: word processing, ordering supplies, meeting preparation, travel arrangements, filing, time sheet/attendance tracking and P.O. processing.

• Assisting in special projects requiring researching, compiling data, bookkeeping and pay rolling assistance, and some analysis if required

• Completing all assigned data entry requests and tasks within required timeframes while maintaining a high-level of quality.

Orthopedic patient care coordinator

Anne Arundel Medical Center

2018 to 2020

• Assist physician with special projects and administrative responsibilities as necessary such as organizing meetings, depositions and lectures.

• Consistently verifies patient appointments, insurance's and in office procedure authorizations.

• Responding to more than 100 emails and EPIC messages daily

• Communicates with insurance companies and other medical offices to obtain referrals and verifications of coverage.

• Answers and screens office calls, makes patient appointments, takes messages and redirects calls as appropriate.

PSR - Patient Service Representative

Advanced Radiology

2016 to 2018

• Answer phones and greet incoming patients and visitors.

• Perform patient registration and insurance verification, and collect co-pays.

• Coordinate with office staff for timely care of patients.

• Obtains patient records from various offices and hospitals as needed.

Telerecruiter

The American red cross

2014 to 2016

• Kept accurate call records and information while simultaneously making regular phone calls

• Coordinated reminder calls with potential blood donors; also scheduled donation appointments

• Demonstrated a courteous and compassionate attitude while interacting with prospects

• Answer and manage inbound inquiries from customers in a prompt, courteous manner while documenting relevant information in a clear and concise manner in computer systems.

• Handle and process customer complaints/grievances while applying appropriate conflict managementskills to de-escalate potentially stressful situations.

Education

High school diploma

Carver Vocational-Technical High School

August 2011 to June 2015

Contact this candidate