NIKKIA L. NICHOLSON adpyqn@r.postjobfree.com

Madison, WI 53713

773-***-****

EMPLOYMENT

HISTORY

Objective

Current experience includes Reprographics, Office Administration, Graphic Designing, Retail and Customer Call Center. I’m looking to obtain a position where hands on customer service, graphic design and print shop skills can be utilized to help achieve the goals of the company. I’m proficient in MS Office and Adobe CC.

Celerity Staffing - Fiskars Middleton, WI

11/2021 - Present Warranty Claims Processor

Processing warranty claims via email and phone for our garden, home and office products.

Creating orders for replacement merchandise to be shipped out.

Working with my online team of coworkers and management staff to learn and educate myself and our customers on the various products and services the company offers.

Celerity Staffing - Placon Middleton, WI

05/2021 – 11/2021 Maintenance Parts Assistant

Receiving and distributing UPS and FedEx packages.

Creating part numbers and locations for new products.

Updating machine parts for on-hand inventory in the computer system daily.

Put away stock parts and machine parts while completing other tasks assigned.

DSW Designer Shoe Warehouse

Middleton, WI

09/2018 – 05/2021 Retail Sales Associate

Greeting every customer in the store with a helpful and friendly attitude, reading customer cues to match service level to their expectations.

Cashiering, ringing up customer transactions and inputting online orders according to the DSW cash handling policies and register procedures.

Maintain a clean and organized work environment throughout the store.

Energy Services, INC Madison, WI

11/2017 – 03/2018 Customer Care Center Representative

Answering high volume inbound calls for energy assistance.

Making high volume outbound calls to past and potential clients

Scheduling appointments for all clients.

Training new employees on call center policies and the nightly closing procedures of the call center.

Ricoh Americas Madison, WI

08/2016 – 11/2017 Onsite Services Specialist

High volume scanning for current client site.

Processing client’s applications sent via email and USPS mail.

Training new employees on client processes and daily functions of the mail center.

Distribute office supplies and mail to company personnel and/or designated drop-off points as required.

Maintaining daily logs for emails, scanning and printed documents.

Alta Colleges Calumet City, IL

08/2013 – 03/2016 Print Center Manager

Designing signage for Westwood College campus.

Running high volume print and copy orders, black and white and color.

Binding, collating, folding, and booklet making.

Managing overall daily operations of the print center.

Merrill Corporation Chicago, IL

06/2009 – 06/2011 Document Specialist

Scanning legal documents for clients.

Run high volume black and white and color copies.

Book binding.

Printed, folded, stapled and collated orders.

Performed clerical duties to include: answering phones, distribution, light typing, filing paperwork, ordering office supplies and setting appointments as needed.

Staples Chicago, IL

10/06 - 10/07 Copy Center Specialist

Copy Center Supervisor

Order taking and supervision over customer orders and copy department and cashiering.

Ran color and black and white copy machines, binding machines, oversized printers.

Managed a staff of seven.

Processed outgoing UPS packages, lifted a maximum of 50lbs.

FedEx-Kinkos

Chicago, IL

02/04 – 10/06

Shift Supervisor

Assist customers with document creation and reproduction, cashiering.

Maintained the workflow of our cashiers and self-service area.

Digital order taking through state-of-the-art P.O.S system.

Performed cashier functions as required.

Assisted customers with their questions relating to in-store technology needs.

Processed outgoing FedEx packages, lifted a maximum of 50lbs.

Managed team of six.

EDUCATION

Westwood College

B.A. Visual Communications Westwood College Calumet City, IL 2016

REFERENCES

Furnished upon request.

Contact this candidate