Personnel Specialist Assistant

Lakeyla Ashley

*** ********** *****

Radcliff, KY 40160 ·

618-***-****/adpyql@r.postjobfree.com

CORE COMPETENCIES

Program Management

Physical Security

Financial Management

Administrative Specialist

Office Management

Human Resources

Database Administration

Report Writing

Special Event Planning

Travel Program

Training Administration

Customer Service

Access Control Systems

Joint Personnel

Certified CAC Operator

Microsoft; Word, Excel, PowerPoint, SharePoint

PROFESSIONAL WORK EXPERIENCE

8/2020 – Present; 40 hours per week; Military Personnel Specialist/Verifying Official, Contract Gemini Technologies (DEERS/MPD), Fort Knox KY

Provide security and administrative personnel support for a Department of Defense (DoD) facility. Verify clearances, access, and need to know for the department employees and visitors in official databases. Provide guidance and advise staff on security policies and procedures involving the program. Coordinate the Common Access Card (CAC), daily operations for access control. Generates DD Form 1172, PVP CAC smart cards for selected population, and select ID cards for remaining population eligible individuals. Provide security support in accordance with directives, instructions, and regulations. Provide customer support services and brief DoD employees and other, security managers on new security programs and physical requirements for the access control badging office. Advise supervisor of anticipated problems and propose course of action to resolve problems. Make recommendations for the improvement of the security practices and procedures. Respond to all inquiries on building access, provide DoD polices and guidance information that is relevant to building pass matters. Address issues with access, procedures and regulations for DoD employees and visitors. Conduct briefings or presentations at staff level meeting with the purpose to inform, instruct, influence, or persuade on non-routine problems requiring, not only explanation or interpretation of facts but also discussions of implications and inferences to gain concurrence or persuade to action. Process casualty, promotions, reassignments, and soldier action. Ensure policy and procedure compliance, documentation, and training. Conduct detailed analyses of data, work processes, methods, and procedures. Identify problems, review production for compliance with established standards, and recommend corrective action/improvements. Aid in the development of procedures and documents to assess the effectiveness of applications such as those designed to prevent waste, loss, unauthorized use, and misappropriation of assets.

1/2020 – 8/2020; 40 hours per week; Tier 1 Customer Service Representative, Contract Inspiritec (DMDC)- Fort Knox, KY

Provided support to customer's questions or concerns regarding the department's policies and procedures. Implemented solutions and elevated unresolved problems. Received incoming calls from customers, troubleshoot and resolved hardware, software, and communications issues. Ensured that good customer relations were maintained, and customer claims and complaints were resolved fairly and effectively, and in accordance with policy. Proactively informed and educated customers, and developed improvement plans in response to customer feedback. Coordinated information to resolve problems, inform customers of problem resolution, and followed up to ensure customer satisfaction. Researched and processed military service member inquiries and complaints. Resolved problems by clarifying issues.

10/2019 – Present; 40 hours per week; Senior Administrator III, UPS, Louisville, KY

Supervised and assigned work instructions to lower-level clerical personnel. Provided administrative support to senior level personnel. Assisted with resolving routine problems and inquiries pertaining to departmental policies and procedures. Planned and coordinated meeting arrangements including travel, lodging, and processed expense reports. Reviewed, prioritized, and determined actions for all incoming correspondence and mail. Ordered office supplies and equipment; scheduled repairs for equipment; ensured that equipment, materials, and office space was used effectively and efficiently. Organized and maintained department filing systems and other records. Monitored and approved departmental expenditures, budget, and account records. Composed documents, maintained relevant databases, updated departmental websites, and related records.

9/2018 – 12/2020; 40 hours per week; Contract Personnel Assistant III, Choctaw Solutions (USAREC), Nashville RTC, Elizabethtown, KY

Performed various administrative activities in support of the organization. Coordinated and scheduled meetings, conference calls, and on-line meetings. Resolved scheduling conflicts and rescheduled if needed. Maintained company calendar of daily, short-term, and long-term projects, activities, and appointments. Provided technical support, resulting in immediate and appropriate solutions, such as installation of computer and telephone equipment. Maintained the inventory of office supplies and submitted requests for replenishment to appropriate unit or personnel. Established and maintained reports, suspense, hard-copy and electronic files for easy reference and retrieval. Collected, maintained, and reported unit or organization production and resource data. Prepared travel orders IAW unit or organization standard operating procedures; made travel arrangements IAW the Army Defense Travel System for Government personnel and authorized guests. Notified organizations and officials of impending visits; prepare and distribute itineraries to proper personnel. Maintained the medical protection system for the unit or organization. Utilized the Defense Civilian Pay System to maintain time and leave data to ensure timely processing of timesheets.

8/2017 – 7/2018; 40 hours per week; Executive Administrative Assistant, Oncor Electric Company, McKinney, TX

Provided clerical and administrative support of a confidential nature to PMDS organization, interacting with all levels of employees, and working with minimal supervision. Processed invoices, WR packaging, and order entry. Created and maintained files, records, and reports. Coordinated travel arrangements for the regional supervisor, and new construction managers. Coordinated monthly meetings, events, and training. Assisted with schedules, payroll, benefits, vacations, FMLA, and badges. Maintained vehicle records and insurance for all immediate facilities. Received and delivered company mail and packages; ordered and maintained office supplies and equipment. Gathered, compiled, and summarized various requests for information or special projects, as required.

8/2015 – 2/2018; 40 hours per week; Administrative Assistant II, Southeastern Freight Lines, Garland, TX

Performed a variety of functions, involving customer service, appointments, dispatch support, training, payroll, human resources, general secretarial, and coordination with Central Billing and Line Haul personnel. Supported training requirements by setting up safety and training rooms and preparing PowerPoint slides and safety packets. Managed receiving, shipping, and distribution of mail and packages.

7/2015 – 8/2017; 40 hours per week; Warranty Administrator, H&K International, Mesquite, TX

Served as a lease administrator, who handles any lease issues and enforced the provisions of the lease. This may have included sending reminder notices of work to be done, requests for corrective action of lease deficiencies. Collaborated with internal and external clients and vendors to effectively and efficiently satisfy requirements related to timeliness, quality, and cost of equipment repairs.

5/2014 – 7/2015; 40 hours per week; Executive Assistant, Tango Transport, Shreveport, LA

Coordinated safety meetings and training for drivers. Dispatched drivers to designated locations within the region (LA, TX, AR, OK, MS). Created and maintained contact with vendors and customers to ensure timely delivery of goods. Conducted audits on freight cost and documentation. Coordinated travel for Chief of Operations, maintained calendar, created, delivered, and received correspondence letters and emails for COO.

11/2009 – 12/2010; 40 hour per week; Financial Management Analyst (Active Duty/MOS 3451), United States Marine Corps, various locations

Performed duties in accounting, budgeting, and other financial management for appropriated funds supporting the operating forces and supporting establishments. Maintained, monitored, reconciled, and prepared accounting record, ledgers, and related cost accounting. Performed duties specifically pertaining to compilation of financial data and estimates for budget formulation. Audited freight cost and documentation. Recorded and maintained driver hours, vacation, sick time, payroll, and benefits.

6/2006 - 11/2009; 40 hour per week; Office Manager, Southern Illinois Healthcare Foundation, Centerville, IL

Oversaw the general office operations: schedules, time sheets, vacation, payroll, and benefits. Managed basic office duties, such as answering and routing phones, responding to emails, maintaining employees, financials, patient records, and data entry and reporting. Retrieved and delivered medical records requested by facility professionals.

EDUCATION

Pursuing a Bachelor of Business Administration and Human Resource, Kaplan /Purdue Global-Online Studies

Associates of Applied Science in Business, Business Administration and Management, Southwestern Illinois College - Belleville, IL

Associates of Science, Associates of Arts, Grambling State University-Grambling, LA

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