Personal Assistant Customer Service
Resume:
ZyKirah Jones
Jackson, MS
*****.*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative, Sykes
Sykes Work from Home - Canton, MS
September 2021 to Present
Answering calls from customers about their accounts. Helping them and providing valuable information.
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Responded to claim inquiries
Old Navy Sales Associate
Old Navy - Flowood, MS
October 2020 to November 2020
Folding, stacking, and organizing items depicting from clothes to accessories Be able to use a cash register
Maintain cleanliness of the store and make sure everything in the store is sanitized Kroger Cashier
Kroger - Vicksburg, MS
March 2020 to April 2020
Assisted Guests with monetary issues and support
Package items the customers purchased
Managing a register along with using credit/debit cards Education
Associate in Arts (AA) in Nursing
Holmes Community College - Ridgeland, MS
January 2021 to Present
High school diploma in N/A
Hinds Community College - Raymond, MS
October 2020 to December 2020
Skills
• Organizational Skills
• Computer Skills (2 years)
• Typing (2 years)
• Basic Math (5 years)
• Computer Literacy (1 year)
• English (10+ years)
• Sales (2 years)
• Caregiving (7 years)
• Home Care (10+ years)
• Senior Care (10+ years)
• Meal Preparation (10+ years)
• Food Preparation (5 years)
• Personal Assistant Experience (6 years)
• Laundry (10+ years)
• Cleaning
• Medication administration
• Microsoft Office
• Customer service
Certifications and Licenses
Certified caregiver
January 2021
Forklift Certified
April 2021 to April 2023
Assessments
Outside sales — Proficient
March 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Retail customer service — Proficient
April 2021
Comprehending and responding to retail customer needs Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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