GEORGINA BARAJAS

City: Alton, TX – Email: adpypu@r.postjobfree.com – Tel: 773-***-****

I am high energy and result-driven individual with a motivation to maintain customer satisfaction and contribute to the company's success. I have over thirteen years of experience in customer service with proven interpersonal and motivational ability to ensure a strong team approach and the attainment of maximum performance levels and productivity. Represent establishment with friendly, professional demeanor at all times and excelling at customer satisfaction and retention.

WORK EXPERIENCE

Administration/Insurance Specialist

Emkay Inc – Itasca, Il – 12/2005 to 10/2021

Responsibilities

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment.

Maintain the highest level of customer satisfaction by handling complex and escalated customer.

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information.

Proficient in MS Office and data input programs used to collect insurance information

Manage incoming/outbound calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors.

Strong analytical and reporting skills including ability to identify issues and provide solutions.

Flexible and adaptable managing day-to-day program administration, while being systematic and process oriented.

Able to think critically, use resources and seek answers when needed in virtual environment

Train new employees on our systems, file handling and proper procedures.

Assisted supervisor with billing assignments and verify work of other team members as well as issuing check or credit card payments to body shops.

Answer any questions as well as concerns policy holders have with their insurance claims.

Issued check payments for Enterprise, Hertz, Ryder, U-Haul, Budget, Ryder, Penske, Safelite and Canadian Vendors.

Handled invoice billing complaints and discrepancies, issuing credit memos when necessary.

Handled on average 70-100 calls per day in a call center environment.

Responsible for filling for the expenses accrued on each claim.

Assisted customers in filing claims as well as making and receiving payments

Answered distress calls for accidental, abandoned and non-operational vehicles.

Enter researched data into our software database system.

Inbound Customer Service Rep

IMS – Westmont, Il – 4/2005 to 8/2005

Responsibilities

Exceptional customer service provided in both English and Spanish while processing orders, coordinating shipments, resolving billing disputes, and issuing credits for damaged goods or returns.

Assisted merchants in the use of the bank proprietary transaction system.

Strong Customer service skills, including the ability to deal professionally with Customer issues, problems, and questions.

Ability to work in a high-volume, deadline-driven environment.

Provided training in the use of the system, credit card fraud prevention, and chargebacks.

Communication skills, both verbal and written, including strong phone skills and ability to document calls and account activity.

Coordinated on-site technical service response within four hours of merchant call.

Discussed point-of-sale terminal requirements with merchants and made recommendations as to which solution best fits their needs.

Branch Manager

Solutions Staffing – Villa Park, Il – 9/2000 to 9/2004

Responsibilities

Interviewing all new potential prospects to ensure proper screening from each candidate.

Established a clear understanding of the client's need when initiating a new placement request.

Provide daily Customer follow-up for Quality Control and Retention.

Coaching and Development of new employees for new positions

Schedule meetings with clients to examine what they are looking for and ways to improve our search criteria to secure new accounts.

Managing employee's payroll and clients billing.

Entering applications to the systems

Filling interview notes, resume activity and candidate activities in our recruiting database.

Conduct full background check process that includes drug testing and criminal reports.

Customer Service Rep

Professional Business Systems – Roselle, Il – 11/1998 to 5/2000

Responsibilities

Entering Orders into company systems, which may include adding addresses and notes

Invoicing Custom & Regular Orders

Manage customer billing profiles, including setting up new customers and making changes to existing customers

Calculate, prepare and record customer renewal orders and follow the order through the lifecycle

Prepare data order entry and work order release

Handle inbound and outbound calls

Colwell’s Daily Report

Customer Service Rep

Pep Boys – Melrose Park, Il – 11/1997 to 11/1998

Responsibilities

Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and outside purchases.

Confirm bills and payroll are paid in a timely and accurate manner while adhering to departmental procedures

Evaluate all safe and register balances prior to opening and ensured adequate money supply for daily operations.

Responsible for the financial processing of transactions of our shop.

Provide customer service in person and over the phone by directing calls to the correct person or department

Log in sales daily in our point-of-sale system.

Take regular order and more complex special order for our customers.

Make courtesy calls to our customers to keep them up to date with our new products or system and encourage feedback to strengthen customer relations.

Grocery Department

Jewel Osco – Chicago, Il – 8/1995 to 11/1996

Responsibilities

Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment.

Helped customers find specific products, answered questions and offered product advice.

Cleaned and restocked shelves with new inventory when products ran low and kept it in an orderly fashion at all times.

Restocked products in the dairy department.

Helped customers filling out applications for the companies preferred card.

Assist the cashiers by bagging grocery items as customers check out.

Telemarketer

Household Remodelers – Chicago, Il – 5/1995 to 6/1995

Responsibilities

Call leads and prospects to generate interest in our services.

Completes orders by recording names, addresses, and purchases; referring orders for filling.

Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes

Answered questions, comments, concerns relating to our services and products.

Engage the customer in conversation to explain how our service will add value to their homes.

EDUCATION

Northwestern Business College, Chicago, IL

Associate in Applied Science Degree November, 1999

Major: Business Administration,

Steinmetz High School, Chicago, IL, Diploma June 1995.

Courses: Accounting I, II, and III

Salesmanship

Advertising

Introduction to Business

Business Law I and II

Public Relations

Credits and Collection

Small Business Management

Finance

Payroll

SKILLS

Ability to Multi-task,

Strong Attention for Details,

Goal Oriented & Persistent

Resourceful And Productive.

Excellent interpersonal, written, and verbal communication skills.

Proficiency to multi-task, follow-thru, and follow-up.

Empathic, upbeat and friendly

Self-starter who can work independently, and on a team.

Fluet in Spanish

Self-motivated individual

Detail Oriented

Adaptability

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