PROFILE

JOB APPLIED FOR

WORK EXPERIENCE

Nonkululeko Gumede CURRICULUM VITAE

** ********** **

Umlazi X P

082*******

adpypg@r.postjobfree.com

Successful in performing under pressure and in changing environments. I am proficient at problem solving, doing research and analyzing data. I am an intelligent, well- presented and adaptable lady with comprehensive skill set, including minute taking, record management, project management and good computer skills with work experience in environments demanding self motivation and a focused approach. I am more than capable of working without supervision, and willing to assume additional responsibility. I am a committed team player with leadership ability, which is useful in establishing positive interpersonal relationships.. KNOWLEDGE

• Programme Management Office i.e. MS Office & Windows, Excel & Power point

• Administration principles, standards, systems and processes

• Meeting support, minute taking and report writing

• Communicating with stakeholders

• Telephone etiquette

• Logistical arrangements i.e. travelling & accommodation

• Conferencing & Events co-ordination

Any position suitable for my skills and qualifications. 2012 - 2020 Telkom SA

Customer service Consultant

•Order processing

•Contacting customers to confirm appointments for

installation

•Data Capturing

•Checking customer’s credit score on ITC before processing application

•Experian check for adverse history

•Credit (Experian) checks for new customers

2006 - 2012 Telkom SA

Collections Agent

•Collect payments on past due bills.

•Create a list of people who have not made payments.

•Organize list according to severity of delinquency.

•Locate customers using credit bureau information, background checks and other paperwork or databases.

•Call customers using telephone.

•Utilize computer systems to handle skip tracing.

•Inform clients of overdue accounts and amount currently owed.

•Attempt to collect payment.

•Review terms of sale documents.

•Ensure all customer information is correct, including phone numbers and addresses.

•Listen to customer's story and determine if debt can be collected.

•Set up repayment plans and new terms of sale.

•Offer advice or refer customers to debt counselors.

•Record new commitment to repay debt.

•Send statements of delinquencies to credit bureau.

•Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.

•Purge records if debt has been satisfied.

•Report satisfied debts to credit bureaus.

•Follow federal and state laws dealing with debt collection.

•Print reports for management.

•Purge records from deceased people.

EDUCATION

2004 - 2006 Telkom SA

Accounts Consultant

•Answer calls per client

•Processing credit cards payments via telephone

•Handle orders placed by customers via telephone, internet,

•Handle all staff orders

•Record all customer queries and complaints

•Provide punctual and accurate feedback to clients and consumers

•Maintain record of all correspondence with customers

•Educate consumer on products

•Build customer relationships by promoting the company brands and its products

•Working with customer database

•Customer care data capturing

•Update customer complaints

•Handle client and customer enquiries and promote company products

•Handle customer complaints- log complaint and follow Standard Operating procedures (SOP)

•Handle of telephonic sales

2002 - 2004 EThekwini Electricity

Trainee Secretary

Answering of incoming calls.

E •mailing, Faxing, Photocopying

•Scanning, Organising Board Meetings

•Stock taking and ordering of office necessities

•Maintaining a proper and effective filing system

•Safe keeping of office and staff records

•Organizing Board meetings

•Booking of Company vehicles for service

•Diary Management

•Taking of minutes and performing of Secretarial Duties

•Managing and Running different projects with all groups. 2018 - 2022 University of South Africa

B Com in Financial Management (doing 3 last modules) 1999 - 2001 Mangosuthu University of Technology

National Diploma in Office Management

LANGUAGES

HOBBIES

SKILLS

1997 - 1997 Completed Matric

Shumayela High School

English

Zulu

Xhosa

Music

And reading

02

PERSONAL PROFILE

• Planning and Organising

• Work under pressure & meet deadlines

• Archiving & filing systems

• Excellent time management

SKILLS

•Excellent computer literacy

•Excel literacy

•Good people skills

•Basic administration skills

•Good time management skills

•Writing and reporting

•Good understanding of organisational processes and practices

•Good telephone etiquette

•Analysing

•Able to work as part of a team

•Planning and organising skills

•Credit Assessment

•Fully bilingual in English and Zulu

REFERENCES

OTHER

Lihle Zama

081*******

I have code 10 drivers license and own car

Contact this candidate