Technology Assistant Customer Service

Riar *

GURJANT S. RIAR

***- ***- **** ************@ gmail. com SUMMARY

Customer Service specialist with over seven years of experience in providing superior customer service and support to over 100+ individuals. Excellent in managing multiple projects with complete accuracy and effectiveness. Seeking a position that best utilizes my skills while allowing for further growth. PROFESSIONAL EXPERIENCES

02/2021 to11/2021 Marshalls

Front Desk Co-rodinator Flemington

• Excellent customer service, with direct interaction with average od hundreds of customers a day

• Consistently meets upsell goals by highlighting target merchandise with strategic promotional approaches

• Maintained high level product knowledge, received 95% positive marks for conveying product benefits as reported in customer surveys

• Used great communication skills and received 93% positive ratings from customers in past sales

09/2020 to 02/2021 United Parcel Service (UPS) Edison, NJ Lead Feeder Associate

• Answer inbound phone calls from various companies and other UPS facilities regarding load and trailer bookings and document all the information to meet customer demand and timelines

• Responsible for inspecting deliveries and yard to ensure all materials are unloaded and appropriately recorded

• Provide a daily report to the lead supervisor which contains load and inventory information for the day

• Performed other duties assigned by supervisor

02/2018 to 09/2020 H Enterprise Corp Iselin, NJ

Office Coordinator

• Build relationships with customers via phone and email for growth of business

• Dispatch drivers by relaying pickup, delivery and routing information

• Create and send invoices to payers, and maintain logs of pending and received payments

• Keep track of the driver's location and number of hours driven to ensure timely completion of scheduled freight

• Follow-up with customers on the status of their loads and resolve any problems with delivery or pick-up

11/2018 to 05/2019 Apex Technology Systems South Plainfield, NJ Customer Service Associate

• Consistently met ambitious customer satisfaction targets by working with the end users to r e s o l v e software and hardware issues in an efficient manner

• Maintained record of all incoming calls by opening tickets and documenting the details in ConnectWise

Riar 2

• Installed new computer as per demand of the customers

• Responsible for setting-up projects and video conferencing equipment

• Answered user inquiries regarding computer, email, and phone connectivity to resolution or escalated, where appropriate

• Physically deliver equipment’s to the client site as per demand of clients 03/2018 to 06/2018 Walmart Reading, PA

Customer Service Associate

• Ensured total satisfaction of customers for complete shopping experience by providing exceptional customer service

• Answered customer inquiries about store operations, promotions, and product location and prices

• Maintained proper organization of the store by keeping shelves clean, well merchandised, and by unloading shipments and storing items in designated areas

• Communicated with team members and team leaders to promptly respond to customer compliments and complaints

09/2013 to 01/2018 S.G.L. Super Speciality Hospital India Information Technology Assistant

• Performed hardware and software performance checks regularly, and configured, troubleshoot, and repaired computer systems

• Provided one-on-one training on all hospital-supported hardware and software to new hires and existing employees

• Supported users at various hospital locations, nursing colleges, and medical camps, both in-person and virtually, with workstation equipment needs

• Managed and updated the medical records and management system and the hospital reimbursement infrastructure

EDUCATION

2013 Bachelors of Science in Information Technology India Baring Union Christian College

Work Status: I am authorized to work for any employer in USA. I am permanent residence of the USA

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