PRISCILLA WARD

**** ** **** **, **** Lauderdale, FL, 33311 954-***-**** adpymz@r.postjobfree.com

Domestic violence counseling, crisis intervention, and treatment analysis and planning are all skills that this compassionate mental health professional possesses. Psychiatrist with experience running successful substance abuse programs for adults and children. Knowledgable in a variety of design and testing methodologies. Dynamic communicator who consistently outperforms company goals and expectations. Dedicated, hardworking, and dependable.

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Crisis intervention

Relationship development

Knowledge of juvenile justice system

Organization

Adept at conflict resolution

Seclusion procedures professional

Strong public speaker

Problem resolution

Process improvement

Security procedures knowledge

Anxiety disorder expertise

Social skills teacher

Team management

Communications

Customer service

Staff supervision

High School Diploma 2006

Dillard High School Fort Lauderdale, FL

Behavioral Health Technician May, 2017 to December, 2018 Thrivas Staffing Agency Plantation, FL

Presented case history material to other staff members for review and discussion. Visiting scholars and dignitaries were hosted by me. Documented psychiatric services and responses to treatment in patient case files. Provided substance abuse and life-choice counseling and mentoring to clients. Was in charge of a caseload of over [Number] children in public schools and group homes. The lead psychiatrist on the Medical Treatment Review Committee. Registration Clerk January, 2015 to July, 2017

Thrivas Staffing Agency Plantation, FL

Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation. Was in charge of sorting, receiving, and distributing mail between departments and personnel. Organized staff and out-of-town visitors' travel arrangements, including vouchers, agendas, and transportation. Wrote professional business memos, letters, and marketing copy to support business objectives and growth. Checked applications and supporting documentation for completeness, validity, and regulatory compliance. Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions. Explained form wording to patients so that they could understand what information they needed to fill out. Informed the supervisor about technical difficulties with the reservation process. Responded to inquiries and resolved or escalated issues to management personnel to ensure client satisfaction. Handled cancellations, changes, and special requests in a timely manner. Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs. Kept the reception area clean and tidy to give visitors a positive first impression. Compiled data and prepared information and correspondence using standard office software applications. Assisted other Registration Clerks with front-desk duties, such as answering questions and using the reservation system correctly. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Server April, 2006 to November, 2009

Treemont On the Park Assisted Living & Memory Care Oakland Park, FL Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies. Was frequently complimented by customers for going above and beyond my normal responsibilities. Kept an eye on guests for signs of intoxication and immediately alerted management. Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies. Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages. Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods. Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service. Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies. Facilitated

Managed

Conducted

Competitive Analysis: Performed competitive analysis to make recommendations for future company growth. Researched

Monitored

Developed

Prepared

Analyzed

Society of Women Engineers

Project Management Institute

Freemason

Microsoft Certified Systems Engineer (MCSE)

Cisco Certified Internetwork Expert (CCIE)

First Aid/CPR Certified

CompTIA Security+

ACCOMPLISHMENTS

AFFILIATIONS

CERTIFICATIONS

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