Syed

Salesforce Developer / Admin

Email: adpyk0@r.postjobfree.com Ph. #:902-***-****

PROFESSIONAL SUMMARY:

Over 5+ years of experience in Salesforce.com CRM Platform including Lightning, Apex technologies, Sales Cloud, Service Cloud, Marketing cloud and analysis, design, development, testing, delivery and production support of application software.

Proficient in dealing with functionalities related to sales cloud service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.

Experience in Analysis, Design, Development, Administration, Configuration, Implementation and Support of Salesforce CRM based on Apex Language and Force.com Platform.

Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).

Proficient in dealing with functionalities related to sales cloud service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.

Expert in Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks and Actions, Reports, Dashboards.

Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.

Experience in Developing Lightning Component Framework and also built Lightning component using aura framework.

Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class Apex Web Service, Partner WSDL Enterprise WSDL, Visual Force Page, Component Controllers and S-Control.

Exposure to Apptus and developed POC’s in Apptus CPQ

Experience with Apptus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Apptus CPQ.

Good Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.

Experience in Building reusable UI/UX components with lightning component framework.

Experience using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.

Experience in maintaining Informatica workflows for loading and transforming the data.

Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand, Cast Iron (CI), AutoSys experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive), Excel connector and DQC.

Expertise in advanced APEX/Visual force development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.

Expert in Developing Visualforce pages with the help of Community Builder and force.com sites in the community cloud for customers and partners.

Excellent depth in J2EE Technologies such as Servlets, JSP, JSF, HTML, JavaScript and AngularJS.

Proficiency in Object Oriented Languages like C++, Python and Java.

Experience in using Integration tools like ESB, Informatica, and AutoSys for synchronization with salesforce.

Expertise in Web Technologies like HTML, XML, CSS, JavaScript and JQuery.

Exposure to implementation, consultation, development, customization, integration, migration and support services for Salesforce, Salesforce1, Force.com, AppExchange apps and projects related to CRM modifications.

Experience with AppExchange market place apps like Docusign, Congo Compressor, Rain King and partner products.

Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored Procedures Triggers and Functions using PL/SQL and AJAX.

Enthusiastic, flexible and project oriented team player with Excellent verbal and written communication skills and leadership skills to develop creative solution for challenging client requirements

TECHNICAL SKILLS:

Programming Languages

C++, Python and Java.

Platforms & cloud

Salesforce.com, Apttus CLM/CPQ,, slaves cloud, service cloud,

Salesforce Technologies

Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Apex Data Loader, SOQL, Lightning, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services & Testing, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

ETL Tools

Informatica Powe Centerv (Repository Manager, Power Center Designer including - Source Analyser, Target Designer, Transformation developer, Mapplet Designer, Mapping Designer), Workflow Manager, Workflow Designer and Workflow Monitor

Databases

Oracle 11g, DB2, VSAM, IMS DB, MS SQL Server, T-SQL, MS Access

Programming Languages

Apex, Java, JavaScript, HTML, Bootstrap, JQuery, XML, BMI, SSIS, ETL, XHTML/DHTML PL/SQL, SQL, COBOL, PL/1, JCL

Integration Tools

Knowledge Tools, Apptus CPQ and CLM, App Exchange Tools, Informatica Cloud, Marketo, ESB, AutoSys.

IDE

Force.com IDE, Workbench, Force.com Explorer, Eclipse, Visual Studio.

Platform

Windows, MAC, Linux.

Web Technologies

HTML, XML, CSS, JavaScript JSP, WSDL, AJAX

Professional Experience:

Client: Cloud Kettle Inc., Halifax, NS. Sept 2020 – Till Date

Role: Salesforce Developer / Admin

Responsibilities:

Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Analyzed organization processes, converting business workflows into Salesforce.com workflows and configuring Salesforce.com to meet business requirements.

Worked in integrating Salesforce front office with backend office and service cloud and used out of the box integration.

Worked on Salesforce CRM implementation of Sales Cloud, Service Cloud, and Marketing Cloud for legacy applications and integrating with IVR Call centre.

Developed various lightning components that integrate to form a single point of interactive payment calculator to generate a payment plan.

Worked on Triggering interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.

Worked on writing Apex Triggers Apex Classes, Batch Apex and Scheduled Apex.

Worked on Salesforce Lightning Components for building customized components replacing the existing ones. Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.

Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning

Worked on Aura framework and Salesforce Lightning Design System (SLDS).

Created Lightning Components, added CSS and Design Parameters which improves performance.

Developed Rest API callouts to perform data sync between salesforce and Apttus.

Research Salesforce and Apttus CPQ capabilities as needed to suit business requirements.

Quote/Proposal and Agreement document generation using Apttus.

Involved in Apttus Product configuration and Finalization, Product catalog for Apttus cart and migration of quoting tool from big machine to Apttus.

Worked on configure product and pricing setup using CPQ/Product consoles Formatted and migrated the user data into Lightning.

Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.

Involved in migrating from salesforce classic and Salesforce Lightning Design System and Lightning App Builder.

Developed enterprise Einstein Analytics strategy to replace the tableau dashboards

Worked closely with Pricing and Quoting Leaders to ensure a coherent design and deployment of Apttus CPQ.

Worked on Sales cloud, service cloud, Customer Portal and salesforce chatter.

Worked on Lightning framework to integrate with legacy systems like SAP, Microsoft and oracle.

Worked on ETL tools (Informatica) and Web Services API (SOAP and REST) to integrate Sales Force with other applications within the organization.

Developed custom SOAP and REST Web Services in Salesforce and published for External applications for consuming.

Developed several Triggers, Apex classes and Visual force pages as part of the application development.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Created the workflows for automated lead routing, lead escalation, alerts.

Worked on Data Loader and scheduling timely data backup operations using Apex scheduler.

Worked on Salesforce Workbench for various tasks such as Objects, components and session information, write SOSL&SOQL queries, perform DML operations, migrations using Deploy and retrieve, execute Apex, REST API queries and Metadata API process status.

Worked on Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.

Implemented Web service calls using JAX-WS and SOAP that provide Global information support such as Customer and Account management.

Executed daily build deployments in Jenkins, troubleshot any deployments issues and coordinated with a support team as needed.

Co-ordinated with developers and automation manager in working with source code by using continuous Integration tool Jenkins.

Continuous Integration and Continuous Delivery is achieved by Jenkins.

Configured security and organizational hierarchy for working implementation.

Developed and configured various Custom Reports and Report Folders for different user Profiles based on the need in the organization.

Created data migration document for import/export of data from data loader.

Designed search layouts to organize fields, related lists and other components on record pages.

Customized Forecasting by building the Role Hierarchy to track the quarterly revenue.

Developed Visual Force / APEX custom and extended controllers and triggers to support quotation enhancement.

Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.

Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application usingForce.com Explorer.

Worked with Business partners and offshore teams.

Environment: Salesforce.com IDE, Service Cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, CUJs, Workflows, Reports and Dashboards, CSS, HTML, JSP, JQuery, Data loader, data Import wizard, Sales Cloud, Service Cloud, Marketing Cloud, Migration Tool, Apptus, Web services API, Windows, Validation Rules & Formulas, Migration tool, Email services, Sandbox, Production.

Client: Scalian, Montreal, QC. June 2019 – Aug 2020

Role: Salesforce Developer / Admin

Responsibilities:

Worked on detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API and Web Services. Developed various custom Objects, Tabs, Components and Visual Force pages and Controllers.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.

Worked with functional leads to transform and develop new requirements into design, implementation.

Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.

Worked on the lookup relationship and master-detail relationship on the objects that helps in associating the record and defining a parent-child relationship in which the master object controls certain behaviours of the detail object respectively.

Worked on Data Loader, Informatica cloud connector to insert, update and bulk import & export of data from Salesforce.com SObjects.

Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.

Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.

Worked on building reusable UI components and pages with Lightning component framework.

Worked on Salesforce Lightning Components for building customized components replacing the existing ones.

Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).

Worked on Lightning app builder and Lightning Design System for styling.

Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex and Visual force.

Worked on App Cloud mobile to instantly deploy apps to users with Salesforce1. Build user friendly and native android IOS and windows app with the mobile SDK, design and run massively.

Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization via Cloud.

Implementation of Salesforce Service Cloud from Business case to operation.

Created Impressive designs with custom styling to bring dynamic versions of the components when setting up in lightning App builder.

Enhanced in Communities by adding new fields, field sets using Salesforce lightning.

Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.

Worked on interface events by user interactions, which includes Lightning Component framework and also worked on building Lightning Components using the aura framework.

Worked on aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).

Created Aura based Components, Attributes, and Controllers which can be compatible to access through Lightning App builder.

Worked on the sandbox for testing and migrated the code to the deployment instance after testing.

Worked on migrating components using Force.com Change sets, ANT from DEV to QA, UAT and production instances.

Performed the role of Business Analyst interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.

Leading testing effort, test plans, and test data preparation for System Integration and UAT testing.

Salesforce with recursive AWS IDE Instances for Clients utilizing GitHub and Amazon for stability

Configured and used source control tool Git to maintain repositories for various releases.

Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.

Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.

Worked on Sales Wave analytics app with salesforce to perform other integrations and customizations.

Created Wave datasets from using internal Salesforce data and external data sources

Worked on Force.com Eclipse IDE plugin to manage, author, debug and deploy Force.com applications in the Eclipse development environment.

Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers) Pages, Data Loader, HTML, Java Script, Workflow and TDD.

Client: ProCogia, Vancouver, BC. Dec 2017– May 2019

Role: Salesforce Developer / Admin

Responsibilities:

Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Developed APEX triggers, classes, Visual Force pages.

Used agile methodology to achieve high performance.

Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)

Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).

Guided colleagues how to overcome the complex scenarios when they are experiencing some critical issues like duplicating of records, bug fixes in coding etc.

Developing Test plans, distinct test cases and execution of Test cases and Performing UI Testing and Functionality Testing.

Worked on Opportunities. Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Performed fields mapping of Salesforce and Legacy CRM systems.

Performed data migration into Salesforce application using apex data loader through CSV files.

Created custom controllers implementing complex code for retrieval from Salesforce to VISUALFORCE pages.

Developed Apex class and triggers to format phone/fax/zip code in account object.

Extensively used REST APIs for integration between Salesforce and on premise systems.

Involved in Configuring Campaign Management, Lead Conversion and Case Management Process.

Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.

Created Workflows and Approval processes and developed validation rules.

Imported accounts and contacts data through Import Wizard.

Involved in UNIT testing and Integration testing.

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Conga Composer, HTML, Java Script, AJAX and Custom Tabs Access.

Client: Neurotrack, Vancouver, BC Sept 2016 - Nov 2017

Role: Salesforce Developer / Admin

Responsibilities:

Performed the role of Salesforce.com Administrator and Developer.

Worked on discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features to best serve the purpose of the requirement.

Developed Apex classes, controllers and controller extensions to retrieve the data of numbers of people attending the campaign and their contact information.

Worked on Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, control and Exception statements to invoke Apex triggers

Developed with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.

Worked on Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.

Developed various Custom Objects, Reports, Tabs, Components and Visual force Pages and Controllers for different user profiles based on the need in the organization.

Worked on the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.

Creating and managing profiles, roles, visibility settings.

Implemented and used Salesforce.com web services to transfer data.

Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.

Worked on the sandbox for testing and migrated the code to the deployment instance thereafter.

Performed user acceptance testing by conducting and leading Surveys.

Provide training and support to users on how to login, access and effectively use the System.

Deployed customization and configuration using Force.com IDE and Force.com Migration Tool

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers) Pages, Data Loader, HTML, Java Script, Workflow and TDD.

*Reference available upon request*

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