**** ********** **** ***** * Roodepoort 1724
I'm a highly driven and self -motivated individual with one year experience in an inbound call centre industry. I am currently employed as retail salesperson and I am open to learning new things and developing my skills and also looking forward to improve where I lack knowledge and skills. I hope my application will be considered or kept for future vacancies within your organisation.
Merchants Dimension Data(Cell C Business Unit)
28 November 2018 - 15 December 2019
Inbound Call Centre Agent
Answering incoming calls.
Handling customers inquires.
Resolving customers complaints.
Routing calls to relevant departments e.g contract and insurance departments. Adhering to daily schedule.
Processing sim swap on the system (CRM).
Completing call logs.
Trouble shooting problems endured by customers.
Identifying and escalating issues to superiors.
Engaging in active listening with customers and making sure I calm angry customers down. Decoman Furniture
01 September 2020 -
Processing Customer Purchase.
Processing lay-buy transactions.
Delevering exceptional customer service all the time. Ensuring the shop ﬂoor is clean and the ﬁles are well organised. Advising customer on now to match furniture items. Ordering merchandise from the warehouse to the shop. Keep track of delayed merchandise.
Manage return of merchandise.
Submitting orders on daily basis through email.
Depositing cash into the business account.
Resolving customers complaints by investigating the problem, ﬁnding solutions and making recommendations to management.
Negotiating discounts on behalf of customers.
Tell No: 011-***-****
Email address: email@example.com
University of South Africa
Higher Certiﬁcate in Criminal Justice
Computer Literacy (MS word?
Nokuthula Maseko - "Merchants Dimension Data.(Cell C Business Unit)" Former Team Leader
Nhlamulo Mukansi - "Decoman Furniture"