LERATO LOVEDELIA

LETSHOLONYANE

**** ********** **** ***** * Roodepoort 1724

064******* adpygo@r.postjobfree.com

OBJECTIVE

I'm a highly driven and self -motivated individual with one year experience in an inbound call centre industry. I am currently employed as retail salesperson and I am open to learning new things and developing my skills and also looking forward to improve where I lack knowledge and skills. I hope my application will be considered or kept for future vacancies within your organisation.

EXPERIENCE

Merchants Dimension Data(Cell C Business Unit)

28 November 2018 - 15 December 2019

Inbound Call Centre Agent

DUTIES

Answering incoming calls.

Handling customers inquires.

Resolving customers complaints.

Routing calls to relevant departments e.g contract and insurance departments. Adhering to daily schedule.

Processing sim swap on the system (CRM).

Completing call logs.

Trouble shooting problems endured by customers.

Identifying and escalating issues to superiors.

Engaging in active listening with customers and making sure I calm angry customers down. Decoman Furniture

01 September 2020 -

Salesperson

DUTIES

Processing Customer Purchase.

Processing lay-buy transactions.

Delevering exceptional customer service all the time. Ensuring the shop floor is clean and the files are well organised. Advising customer on now to match furniture items. Ordering merchandise from the warehouse to the shop. Keep track of delayed merchandise.

Manage return of merchandise.

Submitting orders on daily basis through email.

Depositing cash into the business account.

Resolving customers complaints by investigating the problem, finding solutions and making recommendations to management.

Negotiating discounts on behalf of customers.

CONTACT DETAILS

Tell No: 011-***-****

Email address: adpygo@r.postjobfree.com

EDUCATION

Tlhaol High

2013

Matric

12

University of South Africa

In Progress

Higher Certificate in Criminal Justice

SKILLS

Multitasking

Team work

Customer service

Computer Literacy (MS word?

Problem solving

Time management

Leadership

Fast typing

REFERENCE

Nokuthula Maseko - "Merchants Dimension Data.(Cell C Business Unit)" Former Team Leader

076*******

Nhlamulo Mukansi - "Decoman Furniture"

Store Manager

adpygo@r.postjobfree.com

073*******