Pratiksha Prashant Mankar

Email: adpygg@r.postjobfree.com

Mob: 865-***-****

Date of Birth: 17th October 2000

Sex: Female

Marital Status: Single

Objective:

Seeking a Challenging and Responsible position at Entry Level to enhance my management skills. To join a company, which would give me an opportunity to display my capabilities as well as to meet my long-term career goals.

Work Experience:

Roy Overseas Services (Mumbai)

01/05/2020 – 30/04/2021

Roles & Responsibilities:

Worked at “Roy Overseas Services” as a Consultant,

Consult students who have completed their S.Y.J.C. and Graduation for their further studies in various fields.

Also, for students who have completed their graduation and look for post-graduation in various fields such as Law, Management, Engineering and Medical.

Guiding them with better colleges and facilities provided by the college to the students.

Guiding them with the hostel facility and giving them all-over package for the admission for the specific college.

Explaining them the package for admission depending on the percentage.

Generating meeting of the interest students who looking for further studies in India and Overseas.

RBL Bank Limited

Currently working with RBL Bank Limited.

Roles & Responsibilities:

Handling the queries of the customer facing issues towards their account maintained with the bank and convince them to buy the new product offered by bank.

Providing complete information of the product to the customer and explain them benefits of the same.

To solve their queries on call and as well as on email.

Deal with Retail Banking customer, Aspire Banking customer and Signature Banking customer.

Dealing with the fraud, complaints, requests and queries of the customer.

Develop and maintain professional relationships with all the customers and assist to handle all situations.

Attending inbound and outbound calls, troubleshoot customer complaints in an effective way.

Keeping empathy, patience and positive attitude on calls.

Taking follow up of the complaint and request raise with the backend to assist customer.

Taking follow up with the bank official regarding the request and complaint raised by the customer on calls and email.

Main motive is to provide best service to the customer in positive way.

Education:

T.Y.B.B.I from Maharashtra State Board in 2021

H.S.C. from Maharashtra State Board in 2018

S.S.C. from Maharashtra State Board in 2016

Computer Knowledge:

Well versed with Microsoft Office (Ms. Word, Ms. Excel, Ms. Power point, Ms. Access)

Tally.ERP9 (Entry level, Advanced features, Up to finalization, Taxation, Reporting)

Completed S.P.A. (Smart Professional Accountancy) course.

Computer & Internet Applications

Knowledge of Mail

Other Details:

Languages Known: English, Marathi, Hindi

Hobbies: Listening music

Personal Strength:

Good communication skills

Confidence with ability to multi-task

Fast learner

Dedication towards work and willingness to learn

Adaptive to work environment, consistent, believes in teamwork

Address:

Nasali Randhelia Chawl, Sunder Lane, Orlem Malad West, Mumbai: 400064.

I hereby declare that all the above details are true and correct to the best of my knowledge.

Place: Mumbai

Pratiksha Mankar

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