Head Custodian Customer Service
Resume:
Channon S. Smith
Memphis, TN 38118
*********@*****.***
CAREER GOAL:
Secure employment with a well-established company, with an opportunity for job satisfaction and advancement. Where past skills and experience may be utilized in becoming a valued employee, while furthering my knowledge and abilities in the process. (Entry Level Acceptable)
CORE QUALIFICATIONS:
Inventory Leadership
Safety Leadership
Team Leadership
Customer Service
EXPERIENCE:
Prologistix/ Milwaukee Tools Southaven,MS (06/2019 - 011/2020)
Material Handler/ Special Projects
Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory.
Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.
Sephora, Inc Olivebranch, MS (10/2018 - 01/2020)
Trainer/ D.C. Specialist
Create system login for all Associates
Wave planning
Delivery scheduling
Auditing
Paperwork management (WMS) Warehouse Management System
Communicate effectively and tactfully with associates and vendors at multiple levels both in person, on the phone and in writing
Communicate daily work goals to team
Monitor associates’ work performance and provide feedback for improvement
Train new associates and cross trained associates
Moore Advance/ Linc Walmart Memphis, TN (08/2017-10/2018)
Warehouse Invoice Clerk
Answer and transfer telephone calls or take messages
Schedule carriers Live loads/ Drop loads
Type, format, or edit routine memos or other reports
Copy, file, and update papers and electronic documents
Prepare and process bills and other office documents
Collect information and perform data entry
Assist Truckers at the front counter
Audit Outbounds (Shipping) and Inbounds (Receiving) invoicing documentation
Process Hazmat paperwork and email carrier's company for safety
Access Microsoft Outlook, Microsoft Word, and Microsoft Excel
Prepared invoices using (GFCS) Global Freight Consolidation System
Axcess/Erothon, Inc Memphis,TN (01/2017 – 08/2017)
Warehouse Shipping Clerk II
Effectively use organization systems and warehouse technology to create bill of ladings, handle shipping information, and send booking requests to shipping lines
Keeps organized shipping records, including statements of origin, shipping costs, products shipped, and receipt dates, as well as update spreadsheets and stock information
Problem solves for customers and suppliers about shipping routes, delayed items, and rush orders
Performs administrative duties like answering phones, updating records, and providing excellent customer service
Develop knowledge about freight regulations and practices
Pro Staff/PFSweb, Inc Southaven, MS (10/2015 - 2/2017)
QA, Returns, Wave Planner Assistant, Shipping & Receiving Clerk & Seasonal Lead
Responsible for Cycle Counting of orders being shipped or returned
Processing return packages, pick and packaging order shipments
Verification that orders shipping were packed and processed correctly based on company guidelines
Utilized RF Scan Gun to gather info on orders being processed for shipment or products being restocked
Keep assigned products stocked for picking/packing staff to process orders efficiently
Staffline Memphis, TN (2/2010 - 11/2016)
Quality Assurance & Warehouse Lead
Operated the assembly line
Lead for 12 person assembly line to ensure daily orders were processed and shipped according to quality assurance guidelines
Utilized RF Scan Gun to gather info on orders being processed for shipment or products being restocked
Verification that orders shipping were packed and processed correctly based on company guidelines
Memphis Jewish Home and Rehab Cordova,TN (01/2014-04/2019)
Housekeeper/Dietary Aide
Sweep, mop, and polish floors, dust and polish furniture fittings, clean metal fixtures, empty and clean trash containers, and wipe down glass surfaces
Tidy up client rooms, make up beds and change linens as required
Maintain all cleaning equipment and materials in a safe and sanitary condition
Served meals using standards to maintain sanitation and quality
Store stock appropriately in order to maintain cleanliness and prevent food spoilage
Accurately record meals served and monitor temperatures of food
Clean assigned dining areas using appropriate
Shelby County Schools (GCA) Memphis, TN (05/2015 - 04/2016)
Lead Custodian
Responsible for the cleanliness and sanitation of the areas assigned with minimal supervision.
At the direction of the Head Custodian, oversees the custodians on my shift.
Comply with all federal, state and local laws and regulations for the storage, use and disposal of trash, rubbish, waste, and hazardous material (OSHA)
Responsible for overall maintenance of the building as needed on a daily basis: sweeps and mops floors, vacuums all carpeting, empties all garbage, cleans all restrooms, maintains soap, paper towels, and tissue supplies, monitors all areas for debris and refuse, and assists in day-to-day basic repairs and maintenance of building.
Responsible for overall maintenance of the building as needed on a weekly basis: cleans windows, doors, walls, railings, water fountains, mats, chairs, and equipment, dusts classrooms, common areas and office furniture, and maintains all cleaning tools and equipment.
Opens building for daily operations. Secures building, sets alarm, and locks gates at the end of each day.
Setups facilities for meetings.
Reports maintenance concerns to Supervisor.
Contributes to team effort by performing other duties and projects as assigned.
Jabil (SMX) Memphis, TN (11/2010 - 09/2014)
Functional Tech, Cosmetic Cleaning, Repair And Soldering
Responsible for upgrading software for Direct TV boxes and HP computers, cleaning the units, and replacing broken parts
Test printed circuit boards
Trouble Shooting
Soldering
Programming languages.
Common operating systems.
Software proficiency.
Technical writing.
Project management.
Data analysis.
Labor Force(Embassy Suite) Memphis,TN (02/2010 - 08/2010 )
Housekeeper
Acknowledge and greet guest in public spaces with a warm, friendly greeting
Review daily inventory of rooms, arrivals, and departure
Review daily inventory of supplies needed to complete the assignments for the day
Clean hotel rooms including: dusting, vacuuming, changing bed linens, cleaning bathrooms, kitchen area, lobby and common areas
Comply with all resort safety guidelines
Indianola Public School District Indianola, MS (01/2005 - 09/2009)
Substitute Teacher/ Dietarian
Teach on behalf of the regular teachers when they are on leave
Follow the curriculum and lesson plans made by the regular teacher
Prepare class materials
Maintains a neat and orderly classroom straighten chairs, tables, clear chalkboard
Served meals using standards to maintain sanitation and quality
Store stock appropriately in order to maintain cleanliness and prevent food spoilage
Accurately record meals served and monitor temperatures of food
Clean assigned dining areas using appropriate
Wal-Mart Supercenter Indianola, MS (02/2006 -(03/2007)
Customer Service Rep.
Assist customers locate items
Handle customer's inquiries and complaints
Restock shelves and handle large cash transactions
South Fresh Farms Indianola, MS (03/2001 - 01/2010)
Shift Lead/Machine Operate
Responsible for making sure that the absent employee’s position was covered by another employee
Use of RF scan gun
Staged materials for an assembly line, and recording production staff
Trained new employees
Education:
Cornerstone Christian Correspondence School Townsend, GA (High School Diploma)
American Health Care Association/ National Center For Assisted Living (AHCA/NCAL):
Temporary Nurse Aide (Certificate of Completion)
Certified Caregiver (Certificate of Completion)
Coronavirus COVID-19 Training(Certificate of Completion)
References: Available on request
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