Administrative Assistant Charleston

Ashlee Garrett

**** **** ******** *** ***. A, Dunbar, WV, 25064 681-***-**** ***************@*****.*** Dedicated Administrative Assistant / Manager with a strong track record of anticipating professional needs and proactively identifying and resolving issues together to reach our common goals. Problem resolution

Strong interpersonal skills

Consistently meets sales goals

Positive and friendly

Budgeting

Customer-oriented

Credit card transactions

First Aid/CPR

Stocking

Schedule management

Cash handling and management

Organization

Multi-line phone talent

Skilled problem solver

Motivated team player

Inventory controls

Customer service

Quick learner

Active listening skills

High School Diploma 2005

Hurricane High School Hurricane, WV

Addiction Counseling - Some college (No degree)

BridgeValley Community and Technical College South Charleston, WV Medical Assisting - certification 2008

Ben Franklin Career Center Dunbar, WV

Shift Manager August, 2021 to Present

Captain D's Dunbar, WV

Was thorough and professional in my responses to all customer inquiries. Worked with computerized and automated systems for forecasting sales, SWAT, P&L. Actively sought out opportunities for personal growth and development. Handled all customer complaints professionally, putting customer satisfaction first. Sourced and interviewed candidates for team members to assess their suitability and readiness for the position. Was in charge of answering customer questions about merchandise and pricing. Maintained a calm demeanor throughout periods of high volume or unusual events in order to keep the store running smoothly and set a good example for the shift team. Suggested alternatives when a product was out of stock. Professional Summary

Skills

Education

Work History

Detox Counselor November, 2019 to August, 2021

Recovery Point Charleston Charleston, WV

Oversaw the quality assurance program, which included on-site assessments, internal audits, and clients work Answered [70 plus] calls per [12 hours] to help customers with their questions and concerns. Devised individual treatment plans based on the patient's medical history and diagnosis. Took urine samples in order to test for drug use.

Facilitated group and individual therapy in an outpatient setting. Provided counseling and support to clients who were abusing drugs or alcohol. Developed team communications and information for meetings. Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.

Front Receptionist April, 2011 to January, 2014

Prestera Center Kanawha County Charleston, WV

Routed incoming calls to the most qualified personnel and departments within the company. Client drug screens

Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping. Monitored the premises, screened visitors, updated logs, and issued passes to maintain security. Answered phone calls from clients, vendors, and a variety of other callers looking for information. Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate offices. Wrote professional memos, letters, and marketing copy to support business objectives and growth. Kept track of visitors and screened them to ensure that they had access to inter-office personnel. Kept the reception area clean and tidy to give visitors a positive first impression.

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