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Industrial Training Customer Service

Location:
Kolkata, West Bengal, India
Posted:
January 20, 2022

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Resume:

SOURYA MONDAL

Mobile: +759*******/ 727-***-****

E- Mail: adpy7f@r.postjobfree.com adpy7f@r.postjobfree.com

BRIEF OVERVIEW

Skilled Hotel Management Trainee has experience working both at a chain hotel as well as experience working at a 4-star upscale hotel. Possesses a Bachelor’s Degree in Hospitality Management and has a sound knowledge of successful hotel administration and management.

Highlights

ACADEMIC CREDENTIALS

BSc in Hotel Management from Indian Institute of Hotel Management, Kolkata in 2017 with CGPA

HSC from AK Ghosh Memorial School in 2012 with 60%

SSC from AK Ghosh Memorial School in 2010 with 58%

.

INDUSTRY EXPERIENCE

Worked at Hotel Leela Palace Chennai as Food and Beverage Assistant

Key Responsibilities

-Maintaining Food Service Operations

-Deal with payments for guests

-Carry out set up duties

-Carry out cleaning duties

-Up sell of products and services

-Ensure the highest level of customer satisfaction in food and beverage

-Adhere to 5 star standards at all times throughout the department

Worked for Specialty Restaurant Group as Food & Beverage captain

Key Responsibilities

-Maintaining Food Service Operations

-Deal with payments for guests

-Carry out set up duties

-Carry out cleaning duties

-Up sell of products and services

-Ensure the highest level of customer satisfaction in food and beverage

-Adhere to 5 star standards at all times throughout the department

INDUSTRIAL TRAINING

Co. Name - Lalit Great Eastern Hotel

Job Responsibilities – Laundry, Banquet, Alfresco Kitchen, Front Office Duration : 17 weeks (4 months) Designation: Trainee

Area of Interest

Food and Beverage Services

IT SKILLS

Conversant with MS Office package Language Known

Language

Reading Skill

Writing Skill

Speaking Skill

English

Very Good

Very Good

Very Good

Hindi

Moderate

Beginner

Very Good

Bengali

Very Good

Very Good

Very Good

PERSONAL DETAILS

Date of Birth: 23rd Decembr 1993

Address Details: B/11/1 Katjunagar, P.O.- Jadavpur, Kolkata-700032

Father’s Name : Mr. Samar Kumar Mondal

Marital Status : Unmarried

Nationality : Indian

EXPECTED SALARY: Commensurate with the present structure in the industry.

Sourya Mondal Kolkata

Excellent problem-solving and critical thinking abilities

Good administrative abilities

Good written and verbal communication skills

Strong supervisory and leadership skills

Solid understanding of guest relations and customer service within the hotel industry

Terrific interpersonal and social skills

Understanding of all aspects of hotel management



Contact this candidate