Customer Service Office Manager

Frida B. Hughes

904-***-**** - ************@*****.***

**** ******** **., #****

Jacksonville, FL 32246

Experience

Sales Associate, Dillards October 2021 – Current

● Build customer relationships and exceed sales quota

● Manage, audit, and display inventory for aesthetic and increase sales

● Open, close, and audit register

● Support special events

Office Manager / Receptionist, W.G. Pitts May 2016 – November 2020

● Supported office relocation and transitions during the pandemic

● Managed office operations and served as the initial point of contact for clients and vendors

● Assisted accounting department during audits & administrative support for project managers

● Coordinated and prepared in-person meetings, virtual conferences, & travel accommodations

● Performed data entry, imaging, and indexing of documents and invoices Department Manager, Dagher Printing April 2013 – April 2016

● Managed payment and accounts receivable for Printing for Resale department

● Received orders, prepared files for production, and reviewed quality assurance for wholesale print jobs

● Coordinated logistics of orders with managers of digital and conventional presses

● Relationship management and customer service: placing orders, issue resolution, and marketing cold calls

Operator, CarMax January 2011 – December 2012

● Booked and optimized appointments for service visits

● Managed inventory of dealer plates, loaner vehicles, and service documents

● Helped resolve customer service problems

Partner / Land Scout, Five O’clock Enterprises January 2000 – January 2011

● Located potential properties for commercial or residential development

● Coordinated logistics and projects for contractors to build townhomes

● Conducted market research with state and local government offices

● Managed company funds and oversaw accounts payable

● Managed property, showings, and leases

Skills and License

● Client first customer service

● Relationship management

● Highly organized

● Budget and finance

balancing

● Process documentation

and optimization

● Windows and Mac

Proficient

● Proficient with Microsoft

Office Suite

● Licensed and Bonded

Notary - FL

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