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Accountant Customer Service

Location:
Austin, TX
Posted:
January 19, 2022

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Resume:

JEANNETTE BEHRENS

512-***-****

adpy4a@r.postjobfree.com

SKILLS

Critical Thinking

Problem Solving

Accounting

People Skills

Strong Communication

Flexibility

Integrity

Positive Mindset

Time Management

MS Office-Excel, Word, Outlook, Resolute

Change Management

Medical Terminology

ICD 9 and ICD 10

CPT codes

HIPAA

CMS

ERM

EXPERIENCE

Pharmacy Technician in Training, CVS Pharmacy -August 2021 – October 2021

Greet Customers and answer prescriptions questions.

Ringing up purchases, cashier duties.

Check in customers for COVID 19 testing in Epic (Cadence). Prepared COVID-19 KITS and deliver.

Accountant II, Texas Department of Criminal Justice, September 2019 to March 2020

Coordination of purchasing of office supplies, equipment and literature supplies for division.

Preparing purchase orders, verified coding in state comptroller’s TXSmart Buy and entering approved purchases in Adpics.

Received and checked in supply shipments. Created Fed-EX labels and shipped supplies to locations.

Reconcile pharmaceutical accounts to ensure compliant and verify accuracy for billing. Created Excel reports with findings.

Verify billing compliant within agency, state and Medicare and Medicaid guidelines.

Accountant/Bookkeeper, Lillian Crkovic Tax/Bookkeeping Services, August 2018 to February 2019

Compile weekly employee time and payroll data from time sheets. Process and issue weekly payroll checks and earning statements.

Compute wages and deductions and enter data into Quick-books Pro.

Create and submit payroll taxes to State Comptrollers and Federal agency.

Entered Accounts Receivable sales receipts, credit card payments for customer's sales accounts.

Reconcile monthly bank statements in Quick-books Pro.

Travel Accountant, Federal Emergency Management Agency, November 2017 to January 2018

Assisted, researched and resolved federal employees with travel policy, technical and payment questions.

Audited travel vouchers were compliant in scheduled approved status, compliant receipts attached and management approved signatures attached.

Answered approximately 75 calls a day.

Mortgage Accountant, Randstad Staffing, (Assigned to IBC Mortgage) March 2017 to August 2017

Created Excel spreadsheets to reconcile daily 2nd Lien Mortgage transactions.

Prepared and posted Mortgage Account, Mortgage Funding Account and other Funding General Accounts.

Management Reporting-created export files and Daily Funding reports lists. Submitted management daily reports.

Daily deposits and Scanned/imaged all Daily accounting documents to home office.

Accountant I, Department of Family and Protective Services, February 2016 to July 2016

Audited, coded and processed Car Rental invoices for state employees. Ensuring authorization and verified documentation in E-travel for payment processing. Processed 800 invoices a week.

Provided customer service via phone, email and chat for car rental questions and reservations.

Accountant II, Department of Assistive and Rehabilitation Services, July 2015 to February 2016

Analyzed, coded, and reconciled travel vouchers, advance travel voucher settlement vouchers. Entered data entry into People-soft Capps. Including Central Billed car rentals invoices, airline invoices and hotel invoices (multi-billing vouchers).

Provided customer service via phone, email or in person questions for agency and state travel guided lines and procedures, technical questions including payment status.

Scheduled, reserved Car rental and airline reservations for state employees.

Trained contract staff on travel voucher processing.

Revenue Cycle Analyst II, Baylor Scott and White Healthcare, December 2010 to June 2015

Analyzed, researched and resolved declined medical claims in work queues (Epic System/GE Centricity.) Utilized CPT coding, ICD 9 coding, HCPC, CMS and 3M encoder resources to determine rejected error.

Corresponded to certified coders, managers, department clinical and hospital staff with resolution of claim rejects or research request of clients via phone, email or in person.

Merged encounters to resolve incorrect charges on medical records. Update insurance information for correct billing.

Attended required training to adhere to all company policies, including OSHA, HIPAA, Medicare and Medicaid rules.

Education

Austin Community College

Adult Education Course-Accounting, Bookkeeping, Quick-books Pro-Certification.

High School

Stuart-Menlo High School, diploma

Volunteer

Milam County United 2021-sewing mask for Milam County (over 2,000 mask produced)

Milam Touch of Love-volunteer for Snip and Clip (neutering cats and dogs) clinics and fund raiser

Self Employment

Jeannette’s Sewing Basket-July 2017 to current

Sewing customer’s alterations.

Manage expenses to make profit.

Sell craft items at Rockdale Farmers Market

Mary Kay Consultant-2019

Direct selling cosmetic to customers, order supplies, Schedule appointment



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