Ellie Sosnowski

Navarre, FL *****

adpy3z@r.postjobfree.com

+1-850-***-****

Authorized to work in the US for any employer

Work Experience

Customer Sales Associate/Cashier

Tom Thumb Food Stores Inc. - Navarre, FL

June 2018 to October 2021

1. Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

• Responsible for cashier duties

• My customers are #1

• Cash handling procedures

• Stock and replenish merchandise

• Food safety

• Overall customer service

Customer Service Manager

Dave's Auto - Buzzards Bay, MA

April 1999 to May 2017

Responsibilities

I answered phones,employee scheduling,parts and service appointment

setting,payroll,accounting,customer service hospitality,etc. Customer service is my number one priority.

Accomplishments

I was a big part of the business growing and expanding.I made the business run smoothly,and keeping

my customers happy and keeping them coming back..I really enjoyed working for this company,it was

like a family.

Skills Used

customer service.phone service,payroll,appointment setting,computer input..Etc. Overall excellent

customer service provided.

Nursing Assistant

Homecare,LLC - Yarmouth, MA

July 1994 to April 2004

Responsibilities

Nursing duties,daily hygiene,bathing and dressing,etc...Light housekeeping, meal preparation, menu

planning, errands,Dr.appts,community activities if they were physically able,companionship

Accomplishments

I loved taking care of my clients and sharing in their everyday life experiences.

Skills Used

I am empathetic,considerate,patient,a good listener,caring,I'm a people person..etc

• Provided patients/residents with care and companionship

• Monitored vital signs

• Served meals

• Assisted with wound care

• Changed bed linens

• Performed post-mortem care, if needed

• Worked in a nursing home, nursing facility, hospital, home environment, and hospice

• Took care of approximately 12 hospice, elderly, disabled, and cancer patients daily

• Delivered medication to clients, patients, and residents

• Aided clients, patients, and residents with personal hygiene

• Assisted clients, patients, and residents with activities of daily living

• Aided in lifting clients, patients, and residents when necessary

• Coordinated activities for clients, patients, and residents

• Recorded client, patient, and resident care daily

• Cleaned and sanitized rooms

Hostess/Server supervisor

Craigville pizza and Mexican - Pocasset, MA

April 1996 to October 1999

I supervised waitresses and employees of the kitchen and restaurant. Customer service and maintained

restaurant cleanliness and food safety. Schedules and cash outs and deposits. Customer service was

always number 1. All duties and services pertaining to the employees, restaurant, customers. Etc..

Customer service is king...

Education

High school or equivalent in Nursing

Upper Cape Cod Regional Technical School - Bourne, MA

September 1990 to June 1994

Skills

• Homemaker, care giver, carpool, referee, dietician - meal prep, housekeeper, laundry attendent,

hygiene expert, scheduling supervisor, problem resolver, lawn and yard maintenance person,

appointment scheduler, animal feeding and care giver, etc. (10+ years)

• Customer Service (10+ years)

• Food Service (10+ years)

• Crew Member (10+ years)

• Cashiering (10+ years)

• Cash handling (10+ years)

• English (10+ years)

• Restaurant experience (8 years)

• Management (10+ years)

• Supervising experience (10+ years)

• Menu Planning (10+ years)

• Hospice Care (10+ years)

• Nursing (10+ years)

• Food Safety (8 years)

• Culinary Experience (8 years)

• Kitchen Management Experience (8 years)

• Home Care (10+ years)

• POS (10+ years)

• Hospital Experience (10+ years)

• Restaurant Management (8 years)

• Medication Administration

• Food Production

• Vital Signs

• Pricing

• Cooking

• Guest Services

• Host/Hostess

• Leadership

• Retail sales

• Hospitality

• Basic math

• Cleaning

Assessments

Customer Focus & Orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity

Full results: Highly Proficient

Night auditor (hotel) — Proficient

December 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data

Full results: Proficient

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