Customer Service Project Coordinator

TIERRA A. HILL

adpy35@r.postjobfree.com

**** ********* **. – BALTIMORE MD, 21239

443-***-****[CELL]

OBJECTIVE: To obtain a position where I may utilize my skills in a productive environment, which will offer opportunities for further learning experiences and growth.

SUMMARY OF QUALIFICATIONS: Multi-tasker in Office Setting, Proficient in MS Word PowerPoint, Excel, Excellent Communication Skills, Detailed Oriented, Great Customer Service Skills, Terrific Organization Skills, Proficient in ordering from MDC, SAP, Office Depot, EPIC User, and Managing Calendar assignments.

EDUCATION

2010-2012 Baltimore City Community College Baltimore, Maryland

2003-2006 Heritage High School Baltimore, Maryland

WORK EXPERIENCE

[2014-Current] Unit Associate [ Johns Hopkins Hospital ]

Provides excellent customer service to patients, Manages and stocks materials and equipment, Supervise Pyxis Machine, Document reports to colleagues, Processed daily inventory, Submit and Manages orders from Office Depot, MDC, and SAP; Organized scheduled deliveries, Submitted self- scheduling, Labeled and Organized room setup for equipment, Transport Patients as needed, Acts as CCSR (Clinical Service Representative) for one hour daily, which includes clerical duties, Data Entry, Answers Multiple Phone lines in fast pace environment, Responds promptly to patient call bells, Fax documents, Ensures patients privacy by careful handling of charts, scripts, and other patient information, Processed assignments to Unit/ Nurses.

[2012-2013] Sales Associate [ Coldwater Creek ]

Provided excellent customer service, answered multiple phones, scheduled appointments for clients, re-stocked merchandise in orderly fashion, assisted clients with latest trends, met deadlines for sale promotions, maintained a productive work environment.

[2012-2012] Custodian [ National Aquarium ]

Provided excellent cleaning services, data entry, made sure each product was labeled properly, provided excellent customer service to visitors, special guests, and special needs visitors as well, demonstrated excellent leadership skills when prompted.

[2009-2010] Sales Associate/ Key Holder [ Payless Shoe Source ]

Provided excellent customer service, Produced great conversions on sales, Answered multiple phones lines, Data entry, Properly search for info needed on the backroom PC, Successfully handled important documents, Made deposit drops, Arranged merchandise in correct order. Opened and closed business.

[2008 -2009] Sales Associate [ Dreamz Boutique ]

Provided excellent customer service, with my great detail in fashion, put together outfits. Cashiering, Wrote receipts properly, Answered multiple phone lines, Took inventory frequently, stocked and hung up clothing, Kept track of all important data.

ADDITIONAL WORK EXPERIENCE AT JOHNS HOPKINS

Assisted Project Coordinator with historic move from Halsted 8 to Nelson 8 in November 2014, Facilitated Unit events and Public planning, Demonstrates and presents to unit excellent customer service skill as a Service Excellence Champion, Organized and displayed setup for equipment Room, Managed supplies and orders from Office depot, MDC, & SAP, Currently the United Way Ambassador, Sunshine Committee Captain,Setup Unit Comfort Care Cart.

References Available Upon Request

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