Document Control Front Desk

Gihan Sidarous

216-***-**** **********@*****.***

https://www.linkedin.com/in/gihan-sidarous-749aba83

Administrative Assistant Candidate

Excellent Communication Skills, both Verbal and written

Ability to relate well and work comfortably in a team environment

Excellent interpersonal skills

Ability to work independently and seek and use guidance appropriately

Demonstrated proficiency in basic computer applications, such as Microsoft products

Ability to Organize and prioritize work

Very well experienced

Detail-focused

Proficient in English and Arabic

Customer Service and Office-Related Experience

Document Control Specialist/Mortgage August 2020 – Current

BB&T Truist Bank via Aerotek

Reviewing, Maintaining and Verifying Electronic Mortgage Loan Files of all types and within agreed upon time frames.

Monitoring daily workflow of the Document Control Group, with minimal supervision and proficiency in determining what avenue to pursue to ensure workflow and expectation processing is performed as prioritized.

Verify data integrity through operation of the Loan Management System (LMS) software.

Satisfactorily resolve discrepancies related to document adherence by Closing Agents.

Review daily task queue and reports.

Attend weekly meeting to ensure a proper smooth operation completion and apply new instruction for the work flow

Physician Practice Specialist, Eye Institute Apr 2017 – August 2020

Greenville Health System, Greenville, SC

Greeting all incoming and outgoing patients, monitoring patient flow, Patient registration, answering telephones, scheduling/re-scheduling and confirming patient appointments, posting all payments and balancing with the computer reports at day end, processing insurance information, verify necessary information and signatures have been obtained, enters new patient information into computer, and ensures proper authorization or referral is collected from the patient and communicating with doctors, staff, and patients.

Physician Practice Clerk, Float Pool Oct 2016 – Apr 2017

Greenville Health System, Greenville, SC

Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed, as well as welcome and greet patients in helpful and friendly manner and schedule patients as needed.

Carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.

Exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements

Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit, and collect copays.

Front Desk Associate Jul 2016 – Oct 2016

Sleep Inn, Greenville, SC

Registers guests, assigns rooms, verifies identification, runs credit cards and cash payments

Provides guests with directions around the hotel and accommodates special requests

Operates switchboard using proper etiquette to encourage positive customer experiences

Reports any unusual occurrence or customer requests to the front desk manager

Front Desk Associate Dec 2015 – Jun 2016

Phoenix Inn, Greenville, SC

Registers guests, assigns rooms, verifies identification, runs credit cards and cash payments

Provides guests with directions around the hotel and accommodates special requests

Operates switchboard using proper etiquette to encourage positive customer experiences

Reports any unusual occurrence or customer requests to the front desk manager

Patient Service Coordinator Jun 2013 - Aug 2015

Cleveland Clinic, OH

Served as liaison between the various departments of the Cleveland Clinic and international patients, self-pay and insurance patients, international doctors, Saudi Health Office staff, Cleveland Clinic doctors, regional hospital staff, interpreters, pharmacies and outside vendors

Maintained tracking methods to provide initial and follow-up appointments, the collection of medical records, and assistance with lodging and transportation needs

Reported patient referrals to other departments and requested letters of financial agreements

Administrative Clerk for the Chief and Supervisor Jun 2003 - Jan 2013

Facilities Management, US Embassy, Cairo, Egypt

Prepared memos and letters monitoring the usage of office stationery supplies

Maintained and monitored time and attendance records for 127 employees

Maintained revolving fund accounts of $1200.00 and accounted for all petty cash disbursements

Submitted Performance Evaluation Reports for 127 employees while monitoring the evaluation cycle to ensure timely and efficient completion

Work Control Clerk for the Administrative Clerk Aug 1998 - Jun 2003

Facilities Management, US Embassy, Cairo, Egypt

Prepared data entry into MS PASS System to expedite the completion of work requests

Developed and maintained monthly reports on the progress of completing work orders

Created, maintained and updated office filing system

Provided translation service from English to Arabic and vise versa as needed

Telephone Operator May 1989 - Aug 1998

ADM/IMO, US Embassy, Cairo, Egypt

Received and ensured proper distribution of incoming and outgoing calls for effective follow-up

Drafted correspondence letters to improve staff communication to clients

Provided translation service from English to Arabic and vice versa to improve public relations

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