Support Representative Service

CURRICULUM VITAE

NAME : Mankaa Akongnwi

SEX : Female

MARITAL STATUS : Single

ADDRESS : Hampton Gardens C Raymundo Charleston BLD Unit LG03 Pasig City

MOBILE N0 : 092********

EMAIL : **************@*****.***

CORE STRENGTHS

• Strategic Planning Skills

• CRM

• Human Resource Management

• Perfectly Bilingual(English and French speaker)

• Sales Force Management

• Versed with international relations and consular laws

• Skilled at using a range of channels to collect, review and record information that are

useful in attaining company’s marketing goals.

• Effective verbal communication and interpersonal skills, with the ability to liaise with

people at all levels in an informative, accurate and positive manner.

• Financial and Billing Transaction Analyst

• Ability to priorities, organize and complete work within established deadlines and SLAs,

and to maintain a consistent level of professionalism.

PROFESSIONAL SUMMARY

Confident, creative and highly qualified marketing professional with experiences in the

following_:

02 years distinguished performance as marketing agent in the H/J computers

04 months internship with telecommunication sector.

01 year experience as Technical Support Representative with ACL Nelsen sarl Douala

10 months experience as sales representative

02 years as Bilingual French/English CSR MTN Cameroon.

02 years as Service Desk analyst in ASEC International Etoudi Yaounde

Customer Service representative in TELUS International Philippines.

Customer Service representative in Dorwinn Groups Company Philippines

Customer Service representative / Engagement Specialist in Alta Resources Philippines French/English Rep

EXPERIENCE

• Validate performs sent by client

• Processing and billing of invoices/Billing services

• Reconcile trust accounts

• Generate final bill

• Process client rebates

• Resolve time clearing accounts with balances

• Post invoices using the details in the Performa invoice

• Process rate exchange per client’s request

• Accurate/error-free, efficient and organized within daily process tasks and achieve SLAs

• Enter/upload disbursements

• Escalate operations issues to the lead as appropriate.

April 2021 – September 2021 : Customer Service Representative in Alta Resources Philippines.

• Attend phone calls, chats and e-mail support for the accounts in English and

French. Also translate emails from English to French and vice versa.

• Maintain record of phone or email transaction report

• Suggest and recommends cost effective measures to immediate superior

• Other task as maybe assigned when the need arise and deemed necessary

January 2021 – March 2021 : Customer Service in Dorwinn Groups Philippines

Attend to phone calls.

Attend to customer concerns directly via online with the aid of cctv camera monitoring.

July 2015 – November 2017: Service Desk Analyst in ASEC, Etoudi Yaoundé.

• Attend phone and e-mail support for the accounts

• Maintain record of phone or email transaction report

• Suggest and recommends cost effective measures to immediate superior

• Other task as maybe assigned when the need arise and deemed necessary

March 2013-2015: H/J Computers, Yaoundé Marketing Agent

• Responsible for developing marketing plans

• Developed and implemented sales force tools

• Recruited and trained sales persons

• Collaborated with customs agents for clearing goods

• Coordinated promotional tools, handled complains and queries from customers

June 2012-2013: ACL Nielsen Sarl, Douala

Technical Support Representative

• Monitoring and maintaining computer systems and networks

• Diagnosing hardware and software faults with these system

• Multinationals such as MTN Cameroon, Orange Cameroon, SABC, SANOFI Aventis,

Novartis, Nestle, VOIP Ringo, CAMTEL

January 2010-2012 MTN Yaoundé Cameroon

Interact with customers to handle complains, process orders and provide information about the company’s products and services.

Receive inbound calls both in English and French language

INTERNSHIPS

2012 : Euro oil Ltd - Intern with Commercial Department

• Gained experience in Cameroon Custom laws

• Worked in collaboration with clearing agents and companies such as DHL, Maersk, UPS,

TNT, Bollore

• Transport and logistics management

2010 : Camtel – Intern with Marketing and Commercial Department

• Marketing research

• Participated in the organization of the 2008 Chantal Biya International Cyclist race

• Helped in planning and implementing short term promotional tools.

• Handling of customers queries through inbound and out bound calls and emails

EDUCATIONAL PROFILE

2013: Teachers Training College GTTC Ndop

Teacher’s Grade one Certificate

• General Pedagogy

2017: University of Yaoundé 1 Cameroon

• Bachelor’s Degree in Arts, Letters and social sciences

OTHER KNOWLEDGE

• Computer Literate: Excel, Words

• Good mastery of Elite Accounting system, and Info view

REFERENCES

- Nkoulu Koffi Tel: +639*********

- Stephanie Obele Tel: +639*********

- Boma Charles Tel: +237********

- Thelma Ngum Tel: +237*********

Contact this candidate