Sony Fernandez

TOTAL EXPERIENCE

Over **yrs of experience with

Oman driving license

EMAIL ID:

adpxzd@r.postjobfree.com

CONTACT

Mobile : +971*********

Mobile : +918*********

(Wats app/Botim)

AREA OF INTEREST

Travel & Tourism / Airline

Hospitality industry

PERMANENT ADDRESS

Pozhiyoor, Trivandrum, Kerala

PERSONAL DETAILS

Date of Birth: 30/05/1977

Marital Status: Married

Passport Exp: 09/07/2023

Passport No : L 3319311

License : Oman

Language : English, Hindi,

Malayalam, Tamil

RESUME

Profile Summery

Over 13 years of work experience in the Travel & Tourism/Airline industry in the areas of business development, sales and marketing, designing holiday packages, and tour operational management. A keen planner who implements strategies to ensure revenue and budgeted targets are met whilst working for airlines and B2B (Gold Medal) travel solutions. I was successful in securing contracts with popular corporates, institutions, and SMEs for their incentive and annual travel and tour programs in the holiday division. Manage and motivate an aggressive sales team at Swift trips, I have a distinguished track record of successful tour management as a member of the inbound travel department. Maintain and develop customer relationship management that regularized and improved the volume of business. A good relationship with travel and tour operators in Oman Holds an OMAN DRIVING LICENSE that can be easily converted to a Dubai license and qualified PG diploma in Travel and tourism management. PERSONAL SKILLS

• Developing new business relation / Can Do and We attitude

• Target driven / Team driven

• Go getter / adaptability

• Ready and Yes to learn /Customer relationship management

• Friendly and Team player/ Team management

ACADEMIC ACHIEVEMENTS

• Diploma in Travel and Tourism Management - Institute of travel and tourism Management, IITM – Lucknow

Bachelor of English Literature, M.G University. Kottayam, Kerala. AREAS OF EXPOSURE & EXPERTISE

Business Development

• Identifying new business/ Maintain and increase the volume of business.

• Executing strategies & plan to achieve pre-set targets and profitability.

• Developed tour programs and promoted with partner companies and corporates.

• Promote and effectively educate the product to customer

• An appreciating track record in Inbound /out bound tour management

• SWOT analysis to enable formulation of effective counter

• Be a part of annual budget management and set goals and work towards it

• Rendering effective service through ensuring speedy resolution of queries & grievances.

• Client relation to optimise satisfaction & generate additional business. ORGANISATIONAL EXPERIENCE

•

• Identify new business development opportunities including new partnerships.

• Sales management, plan, activities and calendarize for an effective action.

• Identify and evaluate the business opportunity from the current market and target it.

• Analysing market trends and developing strategies based on them,

• Presenting business opportunities of our portal to potential corporates.

• Provide forecast outlook to reporting manager with a plan of action

• Result oriented sales visit with team members to tap new agents.

• Managing and maintaining accounts of agents who are on board.

• Maintain, update monthly sales funnel and review with higher management.

• Monthly action plans to achieve the set targets.

• Lead and motivate the team to achieve company goals.

• Provide forecast outlook to reporting manager with a plan of action.

• Coordinating with operation team and agents to generate more profitable business.

• Maintain customer satisfaction as an opportunity to bring more business.

• Productive sales visit to major travel agencies / Corporates

• Market analyses and case study report to ensure the effective launch of the new route

• Prepare agent’s performance report and discuss with key people to boost the sale.

• Monitor flight status on regular basis and plan strategy in connection to promoting weak routs.

• Identifying Non-productive agents and visit them to resolve possible threats.

• Proactively think and act for the mutual profitability of GSA & Airline.

• Sales visit of interior travel agents in Oman /corporates to promote Air Arabia.

• Monitoring flight manifesto to plan and achieve the set target.

• Monitoring and preparing reports of OAL fare comparison and activities and forward to head office to fix fare.

• Encouraged /utilized PR with agents to sell revenue-generating routs.

• Maintain good relationships with agents and provide swift service.

• Supporting operation staff to enhance system knowledge.

• Product presentation to agents and corporate.

• Assisting and updating market info to Country Manger

• Focused on generating more group departures.

• Targeted Holiday agents to promote Air Arabia Holidays.

• Conducted and actively involved in promotional activities/ roadshows

2020 Sep – 2021 Feb : OUA Travels – Muscat (Gold Medal B2B portal) Designation : Key Account Manager – sales

2018 Sep – 2020 Mar : Air Arabia ( GSA staff OUA Travels – Muscat ) Designation : Sr. Sales Executive –

July 2017 – 2018 Aug : Swift Trips llc– Muscat

Designation : Business Development Manager

• Planning, organizing, and executing the business opportunities.

• Setting up annual budget, strategize, prepare an action plan, and implement it.

• Penetrating to new corporate accounts research, pre calling, cold calling, and monitoring contact with Corporates.

• Increase the volume of business from the current accounts with a more personalized approach.

• Vigorously update and constant vigil on competitors’ activities.

• Lead and coordinate with digital marketing team

• Drive, encourage, and accompany the team to achieve the set target

• Tap, follow up on new corporate business opportunities and try to convert it.

• Provide statics report to company management.

• Contract, negotiating with suppliers to get the best out of them

• Train, guide, and monitor staff performance.

• Assisted the company sponsor to set up the travel agency April 2012 till 2017 : Mezoon International Travel & Tours Muscat, Oman. Designation : Business Development Executive

• Meet new corporate, institutions, schools, etc., and contract with them for their Tours & Travel Services.

• Develop strategic policies and programs for existing corporates

• Negotiate and contract with best available rates from service providers

• Generate business leads by visiting existing cooperates and clients

• Prepare sales plan and effectively implement in promotion of Holiday packages

• Prepare Special Group/Incentive packages and promote to corporate

• Coordinate with the operation team to facilitate and deliver excellent service to customers.

• Maintain and manage an excellent track record for effective growth in corporate business

• Manage promotional activities such as advertising, e-flyers, social media exhibitions, and campaigns, etc..

• Dealt with booking and ticketing issues as necessary

• Managed travel and airline bookings

• Adept at using the Sabre/Amadeus computerized reservations system and related software

• Maintained inventory of travel information and update

• Effectively communicate with all people of all ages and cultures.

• Established and improved client communications; maintained ongoing relationships.

• Maintain good business relationships with service providers

• Participated in Trade shows, sales campaigns, road shows.

• Handling inbound Sales and Operation in charge.

• Develop relations by providing value-added services,

• Being proactive at the tour operation.

• Coordinate various activities to ensure a high level of customer service

• Sell brochure tour program as well as Tailor-made Tour program

• Initiate & negotiate contractual agreements with service providers

• To ensure on-time resolution of customer complaints. April 2007 – 2012 April : National Travel & Tourism - Muscat, Oman. Designation : Sales Officer

• Maintain track of on travel activities

• Arrange vehicle and driver /guide for future tours.

• Make sure the services are delivered on time to the customer.

• Profitably handling the tour operation

• Counter staff in promoting outbound holiday packages.

Feb 2006 to March 2007 : Cox & Kings India Pvt Ltd. Cochin, Feb 2006 Designation : Management Executive

• Assist the manager of Destination Management (IBT Division)

• Monitoring the tour activities

• Handling Outbound, Domestic & Inbound Tours.

• Sales, Marketing, and promotion of Broacher package and Tailor-made package

• Coordination of Outbound operation like visa process and other documentations

• Maintain and develop relationships by providing value-added services. Being pro-active at the tour commences

• Monitoring tour operation

• Escort throughout the package to do the needful of guests.

• Developing a marketing strategy to achieve the set target.

• Sales call to different states of India in promotion of Kerala tour packages.

• Meet the potential and existing customers to plan and organize tours plans & solutions

• Co-ordinate with hotels in relates to reservation and accommodation arrangements.

• Make tie-up and leasing with transporters.

• Prepare innovative south Indian tour packages.

• Handling all the files and documents of tours.

Achievements

• Succeeded in numerous incentive groups to Europe / Far east/Georgia/ Azerbaijan

• Roche medical group – Oman – operational excellence

• Johnson &Johnson Medical group – Ind

• Participated ATM – Dubai 2014/2015/2016

DECLARATION

I, hereby declare that particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief and I assure will use all my skills to the growth of company that which improve my career life.

Best Regards,

Sony Fernandez

December 2003 to January2006 : Cooper Holidays Pvt. Ltd. Cochin, Designation : Team Leader sales & Marketing

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