Roxanne Adair Van der Merwe

adpxyv@r.postjobfree.com

+*7 (0-072-***-****

+27 (0-065-***-****

Monument, Krugersdorp

Marital Status – Married

Yes – Code 8 driver’s License

ROXANNE ADAIR VAN DER MERWE –

072-***-****

065-***-****

PERSONAL SUMMARY

I’m a driven individual who can inspire people to achieve higher levels of performance. I have a proven track record of leading teams to success by effectively directing customer service activities, correctly analyzing sales figures, overseeing store operations, and effectively managing staff. I have an unrivalled eye for detail, in my current role and previous roles I ensure that problems are solved, and opportunities seized by people from all levels of the organization working together. At work I ensure that everyone shares a common goal of providing customer satisfaction. I am also an experienced and result- orientated administration assistant with proven abilities in customer service, record keeping and general office management. Proficient in providing support to executives, taking minutes, handling appointments and messages, and writing correspondence. I am an expert communicator who is known for multitasking and completion of assigned task within the deadline. I have a strong background in MS Word, Excel, PowerPoint, Outlook and SAGE Evolution / SAGE Pastel Intelligence. I would like to join a company where opportunities to progress arise quickly for those people with the right qualities and ambition.

ADMINISTRATOR / SALES ADMIN – WANG ON FIBERS (PTY) LTD May 2016 – Current

Duties Carried out:

Processing a high volume of product orders

Processing invoices for sales transactions as well as delivery notes and bailing lists, and pro-forma invoices.

Sending out up-dated price lists and ensuring correct prices are given to clients within the SASOL pricing structure.

Dealing with and responding to high volume of emails, quoting clients where needed and assisting new clients, establishing their product requirements, and guiding as well as advising them.

Dealing with clients direct, handling of their accounts, following up on orders placed, ensuring orders are with-in their allocated credit limit.

Reporting monthly sales results to the sales team, supporting the sales force with general operations to help reach the team’s objectives.

Communicating internally important feedback from customers.

Dealing with all filing and administration work for each client.

Answering phone calls and transfer as needed to team members (Where needed), as well as filling in for Receptionist from time to time or in her absence or leave.

Working on SAGE Evolution

Handling of, and working with SAGE Intelligence reports: Purchases Reports, Bailing Report, Stock Holding, Bail History, Sales Reports. Roxanne Adair Van der Merwe

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SKILLS

• Report and document

preparation

• Records management

• Inventory management

• Time management

• Scheduling

• Decision making

• Prioritization

• Planning

• Detail oriented

• Facilities management

• Spreadsheet preparation

• Experience with

Microsoft Office

including Word, Excel,

and PowerPoint

SKILLS

• Shelf availability

• Merchandising

• Controllable costs

• Store management

• Staff supervision

• Merchandising

• Loss prevention / Stock

Loss action Plan

ROXANNE ADAIR VAN DER MERWE -

072-***-****

065-***-****

Dispatch / Receiving Clerk (6 Months Position) – Wang on Fibres (Pty) Ltd.

I filled in for the dispatch manager when she went on maternity leave, then resumed to my current position as an Administrator within the same company.

Compiling of all delivery documents, Commercial invoices, bailing lists, delivery notes.

Scheduling drivers on local routes as well as cross-border routes.

Receiving of stock and supplies for factory.

Ensuring that the correct quantity of stock has been loaded, goods are undamaged, the correct goods have been loaded.

Ensuring correct quantity of goods has been received according to delivery note and packing list.

Loading new stock onto the system as soon as it comes out from the factory and production.

Export orders, ensuring the export clearing Instructions are completed, getting all documentation for the boarder SADC certificate and company letter as well as Commercial invoice.

FLOOR MANAGER – Foschini Group (PTY) Ltd

March 2008 – November 2015

Duties Carried Out.

Lead the floor team to ensure the store is operating in an efficient, safe, and legal manner and offering excellent customer service.

Organizing the daily / weekly/ monthly staff roster.

Always on the shop floor to ensure the team is functioning to the best of their ability.

Liaising with customers and addressing any issues that may raise.

Monitoring stock levels and placing orders with Head Office when stock runs low.

Utilizing reporting tools available to shape commercial decisions which will benefit the customer and store, ensuring the store showcases brands in the best conceivable way.

Participating in the hiring and training of inexperienced staff.

Setting up store for biannual and annual stock takes. Roxanne Adair Van der Merwe

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Personal Skill’s

Guiding individuals towards

task accomplishment.

Leading by example for

others to follow through

promptness, attendance

and personal presentation

standards.

Being creative and forward

thinking in suggesting

alternative solutions.

Taking ownership and pride

in my work.

Passionate about providing

excellent levels of

customer service.

Have a sense of urgency in

emergency situations.

Willing to work a flexible

schedule to meet the needs

of the business.

Able to communicate at all levels.

ROXANNE ADAIR VAN DER MERWE – 072-***-****

Responsible for providing support to the Store Manager to ensure that store targets are not only met but, where possible, exceeded.

Creating a fun and aspirational in-store atmosphere that encourages customers to shop at the store.

Setting team targets and chairing morning meetings, doing staff appraisals and evaluating of score cards as well as PDD’s (Performance Development Discussions)

Working on Active Retail, POS System and Backoffice.

Capable of understanding detailed store process and procedures.

Delivering on sales, profit, shrinkage, wage costs, etc. to achieve targets set as agreed with manager and reporting Line Management.

Ensuring the customer always has a good shopping experience.

Able to plan, prioritize and meet deadlines with ease.

Merchandising shop floor and windows according to company requirements and visual merchandising layout. Launching of promotions, new stock, fashion brands and cosmetics.

EDUCATION

MATRIC – GRADE 12 / YEAR MATRICULATED 2007

Randfontein High School

Subjects passed:

English – First Language

Afrikaans – Second Language

Biology

Geography

Business Economics

Travel & Tourism

** Special achievements within my school career:

Elected as an RCL (Representative Council of Learners) member in 2006 (Grade 11), served as an RCL until my Matric year. Being part of the RCL comity I had to liaise and communicate with a few groups within our school community, including:

Roxanne Adair Van der Merwe

4

Currently busy with studies through

ALISON COURSES in the following:

1 – Diploma in Sales Management

2 – Diploma in Public Relations

3 – Diploma in 365 for Business

Administration

References available on

request.

ROXANNE ADAIR VAN DER MERWE – 072-***-****

• school council, Students, local communists

• school principal, executive, staff, committees

• inter-school RCL, parents and citizens

We provided opportunities for RCL representatives across schools to meet. These opportunities enabled and help:

• to improve school RCL within the local area

• improve communication between school RCL

• deal with issues that affect the local community

• provide leadership training.

Across our school’s RCL forum we focused on local community issues and issues arising from school forums.

REATAIL RELATE RANDBURG – RETAIL MANAGEMENT

RETAIL RELATE IS FULLY ACCREDITED BY THE WHOLESALE AND RETAIL SETA (W&RSETA)

(ACCREDITATION NUMBER 426)

• Interpret economic realities within South African retail organisational contexts.

• Apply general business management principles considering social, ethical, and cultural considerations.

• Communicate effectively with a range of stakeholders using a variety of communication tools.

• Gather and manage retail management information appropriately.

• Display knowledge of the functional areas of management.

• Understand the legal framework in which businesses operate.

• Understand the different market segments, customer profiles and buying habits applicable to the retail industry.

• Apply retail marketing knowledge considering social, ethical, and cultural considerations.

• Focus on store management processes both strategically and operationally.

• Understand and coordinate effective customer service principles.

• Identify key financial issues important to the business.

• Contribute to the planning and control of the finance of a retail business.

• Manage employee performance to achieve specific objectives in a retail environment.

• Manage all aspects of the retail supply chain to achieve specific objectives in a retail environment.

• Manage all operational aspects of retail stores.

Contact this candidate