Marvinabadilla

Address- Brgy. Antipolo Pontevedra Negros Occidental

Phone – 095********

Email– adpxy2@r.postjobfree.com

LinkedIn Profile·https://youtu.be/Xy1d1WcmeSY

Call Center Agent for 4 years as a customer and technical service representative and 2 years as a resolution supervisor to one of the Telecommunication Carrier in the US (Sprint) and 9 months as an English Online Tutor. My greatest strength is I can implement proper and effective call handling procedure in aid and resolving customer issues and concern.

Experience

2012 – 2014

Customer service representative, panasiatic solutions (telco)

Handling customer issues and concern, Basic Troubleshooting, Processing order and schedule appointment with our technician.

2015 – 2016

Technical support representative, concentrix bacolod (time warner cable and services)

Handling customer issues and concern Basic Troubleshooting with the equipment, sending and refreshing signal to the box (DTA) Upselling by adding channel and processing order entry and send technician for the appointment.

2017 – 2018

RESOLUTION SUPERVISOR, IQOR TALISAY (Sprint)

Handling 20 Agents in a Team, answering their question related to customer issues and concerns, taking Supervisor or Manager calls, Creating trouble ticket with (Turn Around Time) Doing team daily report through word and excel format, conduct meeting to Agents and Making action plan related to team scores.

2018-2019

ENGLISH ONLINE TUTOR, (BIBO GLOBAL OPPORTUNITY)

English Online Tutorial for Japanese and some Asian students. We teach them good pronunciation, enhance their communication skills and break some language barrier. Also helping them to answer their exams in IELTS, Cram schools and job applications questions.

May 13 2019- Febuary 10th 2020

Customer Service Rep. (EXL SERVICES) May 07 2019 - Feb 04 2020- 2Quad Building Ayala Park Cebu

-Handling Retirement Services account

Customer Service Rep. (Sykes Synergys) May 20 2020 - Oct 10 2021 - Synergis IT Center, F. Cabahug St, Cebu City, 6000 Cebu

- Auto Financial Account

Education

1997 - 2002

primary level, Antipolo elementary school

2003 - 2006

secondary level, antipolo national high school

2009 – 2012

TERTIARY LEVEL, WESTNEGROS UNIVERSITY

Bachelor in Science and Marine Transportation

TRAINING AND CERTIFICATES

●BASIC SAFETY TRAINING

●Personal Survival Techniques (IMO Model Course 1.19 )

●Fire Prevention and Fire Fighting (IMO Model Course 1.20 )

●Elementary First Aid (IMO Model Course 1.13 )

●Personal Safety and Social Responsibility (IMO Model Course 1.21 )

Skills

●Good Communication Skills ( English )

●Proper Call Handling and Ability to resolved customer issues and concern within stipulated time.

●Good Listener

●Avid Learner

●Confident to the assigned task

●Can work under pressure

Activities

During my free time I’d like to play Basketball with my friends, spent time with my daughter watching movies and playing video games. I like teaching English Online because its where you can meet different students in different places to know and find out about their cultures, tourist destination in their places and reason why they are learning English.

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