ANGELIZ M SANTIAGO

Orlando, FL Cell: 407-***-**** /adpxvr@r.postjobfree.com

CAREER SUMMARY

Experienced customer service agent where I have established a reputation for being highly motivated team player, demonstrated to maintain a record of increased responsibilities, variety in job assignments, solid accomplishments, and development to work under pressure.

Excellent verbal and written communication, interpersonal and presentation skills in both English and Spanish. Exceptional problem solving and leadership skills with ability to work under tight schedules and under pressure, loyal and self-motivated team player. I am detail oriented and efficient with a strong organization and prioritization skills. Knowledge in the following software: MS Office, MS Excel, MS Power Point, MS Word, etc.

WORK EXPERIENCE

Universal Studios Florida – Orlando FL

November /2017 – Present

Barista Cashier

In the Universal Studios owned Starbucks venue, baristas are trained to take orders, make coffee, tea and other drinks specified by the customer expectations. Operate the cash register and responsible of handling cash and credit cards transactions, verify and certify starting cash bank and balances out at the end of shift. Upholding customer service standards by providing positive interactions with customers in a friendly and courteous manner, handling daily request to assure the best clients satisfaction. Greeting guests suggestively sell and fill guest orders for food and beverage in a positive, friendly, and outgoing manner. Stock the store as part of the closing duties and maintain a clean, sanitized food service area by following established procedures.

SPECIAL SKILLS

Barista experience, Commercial cleaning, POS, Host/Hostess, Food preparation & safety

EDUCATION

High School Diploma, Cornerstone Charter School – Orlando FL (Graduated 5/2019)

Valencia Community College, Orlando FL. Major: General Studies GPA:3.20

REFERENCE: Furnished upon request.