Customer Service Professional, Experience Creator

Zana Harrison

Powder Springs, GA

Phone: 404-***-****

Email: ************@*****.***

I am seeking an opportunity to join a great team and provide excellent service to clients. Authorized to work in the US for any employer

Work Experience

CSR

Conduent - Remote September 2020 to Present

• Answer customer’s calls in a prompt, friendly and professional manner.

• Assist customers with special needs and requests

• Professionally handle a high volume of incoming calls

• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding plans and programs

• Ability to utilize and navigate multiple systems simultaneously

Phlebotomist Intern

Gwinnett Medical Center January 2020 to March 2020

• Responsible for verifying patient and assessing patient needs, reviewing patient medical history, and determining the reason(s) for blood draw from intake request

• Determine the appropriate site for blood draw depending upon patient history and age

• Draw blood from veins, arteries or capillaries using appropriate collection techniques for each

• Ensure quality results by following department procedures and testing schedule

Computer Tech

NCR - Alpharetta, GA

September 2017 to January 2020

• Run and diagnose computer software system • Maintain and repair technological equipment • Detect bugs in software

• Rectified computer hardware issues

DataClerk/ Admin Assistant

United Landscapes LLC - Atlanta, GA February 2016 to July 2017

• In charge of Payables/receivables

• Documenting employees weekly hours

• Responsible for scheduling maintenance of work trucks

• Printed blueprints, contracts, and all necessary documents for clients.

• Scheduled plumbers, electricians, materials, and different machines necessary for each job.

• Report to clients on changes during their project as in delays, problems, or weather changes, etc.

Datacard operator

Gemalto - Atlanta, GA July 2014 to January 2016

• Ensures production is performing as expected to produce quality products

• Operate a variety of equipment and machine tools as well as monitor quality

• Operate production machine(s) to production and quality standards

• Monitor the quality and quantities at all times during production

• Record all production through documentation of all inputs & outputs of equipment • Select and open the correct data files for printing on base stock

Education

High school diploma/ Equivalent

Oak Harbor High School

2010 to 2014 Skills

• Phlebotomy

• Venipuncture

• Patient Care

• Computer Hardware • EMR Systems

• Equipment Repair

• Customer service

• Typing

• CRM software (1 year)

Certifications and Licenses

BLS Certification CPR Certification

Contact this candidate