Mourad ElSherbiny

Email Address: adpxo8@r.postjobfree.com

Mobile: +965-********

Career Summery

The focus of any manager's job is to improve the commercial performance of the store by increasing its turnover and maximizing profitability. Major parts of the job on a day-to-day basic include managing staff, finding new ways to improve the sales, and meeting customer demand.

Experience:

August 8, 2020- up to present

Ups supply chain solutions

Customs brokerage representative

-Contact customer for B1and spot clearance shipments.

-Inform the customers for requirements and charges applicable.

-Collect clearance documents from customer and handover the file to broker to proceed for clearance.

-follow up with broker for clearance progress and inform customers accordingly with the progress.

-take the invoice from broker, arrange for NAS charge memo and handover to the accounts to prepare the invoice, once prepared, handover the invoice with supporting documents to OPS to schedule for delivery at the earliest.

-contact customers for spot clearance shipments and inform the reason for hold.

-handover the documents to the customers and explain the procedure to obtain due to approval.

-once the customers obtain the approval, coordinate and follow up with airport team for clearance.

-coordinate with OPS for MOH held shipments and confirm shipments is cleared.

-assist CS with shipments held in customs with no updates.

-coordinate with airport team to get updates and resolution for shipments held in customs/ seized/ lost pkg.

-update F9 for spot and B1 shipments with feedback.

Checking emails from counterparts and customers and replying.

August 8, 2019- May 2020

Sales Assistant Manager - Chilli Beans

Perform sales activities to generate sales as per target.

Capable of explaining the technical information of the products as well communication the mode of use of the product in the most professional and efficient way.

Gaining a clear understanding of customer with the quotations.

Respond to and follow up sales inquiries by mail and telephone.

November 2014- January 2017

Assistant Store Manager – The Sultan Center

Manage the operational and fiscal activities of the store. Plan and develop systems and procedures to improve the operating quality and efficiency of the store.

Supervise staff in accordance with company policies and procedures.

Responsible for coaching the employees to deliver a high customer service.

November 2012 - November 2014 The Sultan Center

Sports Department Manager/ Home Center Manager

Assist the Store Manager in planning the required measures in order to meet the monthly sales targets.

Develop knowledge of the collection in order to increase its selling potential.

Prepare schedule to ensure full coverage of the shop floor.

Organize shop layout, merchandise and display items effectively on shelves.

May 2011 - October 2012

Assistant Store Manager – AAW CO.

Manages & co-ordinates activities of store staff to contribute in achievements of sales targets and drive sales performance through effective customer Service.

Implements Current/Latest commercial practice to maintain the most effective visual merchandising Standards, both for brand guideline and within promotions or other opportunities for effective visual presentation.

Motivates/Recognizes/Trains & Develops Staffs potentials.

Doing customer order taking and replenishment of stocks.

October 2010 - May 2011

Senior Sales Associate/Style Advisor – AAW CO.

Access correct customer approach in terms of signal, timing and style. Access customer needs, decides on offers, solutions information to satisfy their needs.

Identifies and initiate opportunities for add on sale, selling up/down potential repeat customers. Gives continuous attention to display/floor area to improve presentation standards & sales. Take necessary action within store manager and guidelines.

Decide if delivery is correct against supporting documentation and discrepancy report as required.

Decides on potential risk/ remain vigilant and take necessary corrective action and or notifies store manager.

February 2008 - November 2010

Store Manager - Dunkin Donuts.

Manages & co-ordinates activities of store staff to contribute in achievements of sales targets and drive sales performance through effective customer Service.

Decides store layout and stock positioning. Manages stocks availability. Trains and promotes high customer service standards. Gives feedback on lines, sellers and customer service standards.

Promote the values and reinforce our Brand image.

Ensure that the new staff is well oriented and trained.

February 2007 - February 2008

Assistant Store Manager – Dunkin Donuts.

Achieve and surpass commercial targets.

Recruit and develop their team to ensure they achieve the company standards.

Create, maintain and encourage a customer focus culture.

Trains and promotes high customer service standards.

Education

Graduation

Bachelor of Commerce Major: Business Administration

Sales Assistant Manager

Perform sales activities to generate sales as per target.

Capable of explaining the technical information of the products as well

communication the mode of use of the product in the most professional and

Gaining a clear understanding of customer with the quotations.

Respond to and follow up sales inquiries by mail and telephone.

Contact this candidate