Curriculum Vitae

CLAUDETTE G. SARMIENTO Mobile No.: 1-650-***-****

#*** * ******** ****** *** Mateo Ca 94401Email: adpxnz@r.postjobfree.com

PROFILE:

More than 10 year experience of different aspects of professionalism like being part of the Hospitality industry, Information technology and customer service. Completed different trainings to learn ways to enhance customer satisfaction and improve prductivity; strong leadership skills; an unwavering commitment to the company with the ability to build productive relationships, resolve complex issues and win co-workers loyalty. Has shown flexibility by performing unexemplary service to different companies.

CAREER OBJECTIVE:

To acquire first-hand knowledge of applying management as the field of practice and gain skills in other specialization that is needed for the profession.

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

Management position where I can effectively utilize my expertise in human relations, project management, and staff recruitment and retention.

Customer service management where my experience can be utilized to improve customer satisfaction.

KEY SKILLS:

Providing hig level customer service to all customers by ensuring their needs are understood and met

Effective management skills and practice

Succesful Information Technology employee

Responsible for the security of the company

Perseverance and motivation

Ability to work under pressure

Flexibility and eagerness to learn new things

EMPLOYMENT:

CURRENT JOB:NAPA FARMS MARKET

2014-2016

Job description:Cashier

PREVIOUS JOB

Job description: Lobby Agent

Company: AIRSERV CORP. SAN FRANCISCO INTL AIRPORT

12/12/12-09/2313

Job description: CHIP SELLER

Company: ARTICHOKE JOE'S CASINO 659 HUNTINGTON AVE SAN BRUNO, CA, 94066

Job description: Food Server

Company: Red Ribbon Restaurant

●10/10/12-02/07/13

EDUCATIONAL BACKGROUND:

TERTIARY: Bachelor of Science in Hotel and Restaurant Management

Trinity University of Asia

#275 E.Rodriguez Sr., Avenue, Quezon City

SY 2007-2011

SECONDARY: Montessori De Sagrada Familia/ God's Grace

Sagrada Bulacan

2003-2007

PRIMARY: St. Mary's College

Baliuag Bulacan

1996-2003

TRAININGS, TOURS AND SEMINARS ATTENDED:

September 23, 2007 : Housekeeping, Front Office and F&B/Banquet seminar

September 25-28, 2008 : Hotel and Resort Tour to Vigan, Pagudpud, and Laoag City

September 26, 2008 : Trend of Tourism in Ilocos Region

October 03, 2008 : Basic Wine Seminar

March 4-7, 2010 : Puerto Princesa, Palawan Conventional Management Class 09-10

October 2010 : Hotel and Restaurant Tour, Bicol Region

January 3, 2011 : TGI Fridays Allergens Seminar

300 hrs On Job Training: TGI Friday's, Robinson's Galleria

300 hrs On Job Training: Sir.Williams Hotel, Quezon City

REFERENCES:

IVY LYNN PANGILINAN. 415-***-****

NORMAN SORIANO 650-***-****

ARGEL GALVEZ. 415-***-****

CLAUDETTE G. SARMIENTO

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