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Logistics Management Customer Service

Location:
Birmingham, AL
Posted:
January 15, 2022

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Resume:

Curriculum Vitae

Personal Details

Name: Chidi V. Ogbolu

Address: **** ******* ******, **********,

AL 35235

Tel: +1-205-***-****

Email: adpxmo@r.postjobfree.com ;

Experience Profile – Summary

Industry

Financial Services – Retail Services/Transaction Banking.

General Personnel Management

Facilities/Logistics Management

Customer Support

Career Objectives and Area of Competence

To be an active part of a fully professional organisation with growth potentials for career development while delivering value-added service to the customer. I am extremely passionate about managing channels of services delivery with emphasis on provision of a new experience for the customer.

Service support, Service delivery and Process Engineering

I have over 21 years experience in service delivery and support functions (>12 in Corporate, Retail/Consumer Banking and 5 as expatriate general manager). Specific areas include servicing front end processing functions, back-end processing of core treasury operations products, counter services operations & management, after sales customer services, business continuity planning (BCP), disaster recovery (DR), capacity planning, change and configuration management. Others include customer relationship management.

Educational Qualification

Educational Qualification

Certification

Bachelor of Science,

B. Sc. – Economics, University of Ibadan, Nigeria – August 1990

Agile Project Management Certification:

Scrum Fundamentals Certified –Oct. 2017

Scrum Master Certified Credential -Oct. 2017

Masters in Business Administration (MBA) -Centre For Management Development/UNN, Lagos, Nigeria – 2007.

Masters in Business Administration (MBA) –University of Alabama at Birmingham –(Jun. 2020)

Personal Details

Date of Birth

02 September, 1967

Gender

Male

Professional Experience Profile – Details

A.Redstone Investments Inc., Oregon -March 2019 -Present time

(Remote Support Staff)

Responsibilities:

· Build relationships with key customers.

· Create plans to address clients’ business needs.

· Advise clients on creating profitable processes.

· Schedule regular meetings with customers to ensure they are satisfied.

· Act as point of contact for complaints and escalate issues as appropriate.

· Help sales team up-sell or cross-sell services and products.

· Ensure both the company and clients adhere to contract terms.

· Study competition to find new ways to retain customers.

· Set sales and revenue targets and work diligently to meet them.

· Collaborate with internal teams (sales, senior management) to address customers’ needs.

B. Heritage Bank PLC, Lagos.

Deputy Head of Business Services Group – October 27, 2014 –June 30, 2016

Divisional Head, Corporate Services Division – July 1, 2016 –March 31, 2017

Responsibilities:

Design and implementation of systems to ensure platforms for smooth running of Banking Services delivery from branches and all customer touchpoints.

Identifying change elements, developing, and implementing change programs,

People management (training, mentoring and resource allocation),

Designated member of the Integration team for Heritage Bank/Enterprise Bank Ltd Integration and seconded to Enterprise Bank to cover branches

Back-up to the Divisional Head of the Business Services Team/Division.

Provide Leadership of Internal Services Division of the bank to ensure efficiency and best-practice in provision of support services for the institution

Negotiate or approve rental or lease of various properties on behalf of the bank and ensure that terms of lease agreement are met.

Prepare and administer contracts for provision of property services, such as cleaning and maintenance, security services and alarm systems etc.

Co-ordinate the implementation of repairs, maintenance and renovations carried out on buildings and monitor progress and cost of work.

Establish work priorities, delegate work to office support staff, and ensure deadlines are met and procedures are followed.

Co-ordinate and plan for office services, such as accommodation, relocations, equipment, supplies, forms, disposal of assets, parking, maintenance, and security services

Projects and achievements:

Identify resource-needs and prepare Enterprise Bank Ltd branches for Integration.

Review of key operations and technology practices at Enterprise Bank to improve operational proficiency and efficacy.

Reviewed current practices and operating policies at Heritage Bank and made suggestions for amendment.

Successful implementation of Integration of Enterprise Bank and Heritage Bank with no reported cases of fraud/loss

Successful implementation of cost-reduction measures in contractual arrangements resulting in major savings of over 40% in some cases.

C. Bank PHB (The Gambia) Limited-Now Keystone Bank, Gambia.

Country Head of Operations – February 2008 to August 2013

Responsibilities:

Design and implementation of systems to ensure smooth day-to-day Operations of the Bank

Identifying change elements, developing and implementing change programs,

People management (training, mentoring and resource allocation),

Transforming branch and central operations from a cost center to an income genera-

ting platform,

Management of entire bank I.T Service structure

Ensuring the integrity of the bank’s books and security of the bank’s financial assets,

Ensuring that the bank does not suffer regulatory sanctions as a result of processing

infractions,

Back up to the Country MD/CEO.

Projects and achievements:

Integration of legacy banks post take-over excercise,

Implementation of the Equinox Banking Application in the new bank in The Gambia,

Restructuring of Bank wide Operations and practices,

Establishment of implants on various customers’ premises for effective collection and payment processes

Review of key operations and technology practices, marketing, risk/credit administration to improve operational proficiency and efficacy,

Designing and Implementation of the Central Processing Unit for the bank,

Design & Implementation of platform for Automated Clearing Process for Bank PHB Gambia

D. Platinum Bank Nigeria Plc/PlatinumHabib Bank PLC(now Keystone Bank PLC).:

Zonal Services(Banking Operations) Leader –South/South & Midwest (Sep ’07 – Jan ‘08)

Zonal Services(Banking Operations) Leader –Lagos Mainland (Jan ’07 –August ’07)

Branch Services(Banking Operations) Manager, Victoria Island Branch (May ’03 – Oct ‘06)

Branch Services(Banking Operations) Manager, Warri Branch (August ’02 –April ’03)

Head, Trade Services & Foreign Operations Dept (Jan ’02 – Jul ’02)

Deputy Head, Trade Services Dept. (Jun ’01 – Dec ’02)

Responsibilities:

Design of Structural framework for Transaction Banking Services Leadership

Overseeing activities of Service Managers within the region

Management of the day-to-day running of the Services machinery of the Branch

including anticipation of material and human resource requirements

Monitoring, evaluation and ensuring adherence to prescribed Service Standards.

Driving the Bank’s Service Delivery Strategy/Vision down the line

Marketing of new customers and ensuring existing customers are retained

Maintaining and growing of the Bank’s share of the identified niche market.

Supervision of the cash officer

Cash Management and maintenance of Central Vault for Lagos area operations

Supervision of Customer Service Representatives

General Training of Service personnel at all levels

Review and maintenance of Operations Policies Manuals and development of

workable/practical procedures for new products and adaptations to same

Budget preparation for the Operations-related items and monitoring of costs in line

with approved limits

General fire-fighting/Crises management/Special Assignments

Supervision of Intl Trade and Foreign Operations Unit of the Bank

Maintenance and improvement of acceptable audit rating for the Trade department

Maintenance of strict control over processes and activities in the department thus

Ensuring error-free processing and avoidance of financial losses and regulatory

sanctions

E. Citibank Nigeria/Nigeria International Bank Ltd.

Processor/Supervisor in International Trade Operations Unit (Feb. 1999-May 2001)

Officer, Independent Control Unit (Jan. 1995-April 1998).

Responsibilities:

Receipt/review and approval of Forms M and shipping documents in respect of Bill for Collections

transactions and Letters of Credits

Responsibility for handling LC issuance from start to finish.

Settlement of Intl Trade transactions via telexes sent via SWIFT messaging system

Co-ordination of customers’ bids for foreign exchange for settlement of trade transactions

Review of daily transactions over customers’ accounts, review of booking of money market

product transactions and independent confirmations of same

Review of Trial GL: monitoring of transit accounts

Foreign Currency Control Ledger (FCCL) review: Involves monitoring of the bank’s foreign exchange Positions to ensure they do not exceed limits prescribed by Regulators and Management.

Periodic Branch Inspections/Reviews

Other Information

Referee(s)

Will be provided on request.



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