**** ********* *****, ******, ******** * 602-***-**** * adpxm7@r.postjobfree.com

Marci Rollins

Summary

Over a decade of experience in Management, Sales, Real Estate, Advertising, Commercial Sales, Customer Service to include Home Remodeling & Warranty.

Confirmed success in working independently and extremely detail oriented.

Self-motivated with exceptional time management skills as well as a high level of computer literacy in Microsoft Office applications, MS Suite and other Builder software.

Proven problem-solving skills resolving challenging customers and their concerns/issues

Education and Accomplishments

Oklahoma University and Central State University -Bachelor of Art Education

Professional Experience

Forest Lumber, Oklahoma City, Ok. 2020 to Present

Sales Service Specialist working with inside and outside sales reps and service techs to coordinate orders, deliveries, and warranty appointments in a timely manner. This includes all lumber, doors, windows, and hardware materials required to complete home construction as well as service homes in warranty.

Richmond American Homes, Denver, CO

Home Care Warranty Supervisor 2019 to 2020

Shea Homes-Highlands Ranch, CO, Scottsdale, AZ

Customer Care/Warranty Rep 2014 to 2019

Responsible for all aspects of homeowner warranty issues which includes assigning and managing all warranty reps and trades necessary to complete work in a timely manner. Accurately completing all documentation required in the homeowner file, to include photo’s, repair PO’s, and signed repair documents from homeowners.

Assist with all projects and goals of the community and company. Process repair cost invoices for all homeowner repairs and courtesy repairs.

Aspen Builders – Highlands Ranch, CO 2013 to 2014

Customer Service Manager

First point of contact for homeowners after orientation involving all aspects of their home improvement projects. Manage selection items, lumber order, dumpster, etc. prior to start date. Projects include complete home remodels, basements, and various room remodels. Schedule and meet all inspectors throughout the various phases of construction. Manage all sub-contractor schedules and inspect and approve workmanship.

Lowe’s - Edmond, OK, Tulsa, OK, Greenwood Village, CO 2010 - 2013

Commercial Sales Specialist

First point of contact for troubleshooting business customer’s issues; by multi-tasking between all departments and coordinating & managing sales for vendors, contractors, builders and City maintenance crews. Provide outside sales and construction teams competitive bids for job site projects: including performing quality control.

GMAC Sonoran Properties – Scottsdale, AZ 2005 - 2010

Realtor

Residential and land sales representative in Scottsdale, Carefree and Cave Creek, Arizona